Room in a 5 Bedroom Apartment, 7 Queen Anne Street, Stoke-on-Trent ST4 2EQ

Property laws are different outside of the UK. This means that it is not possible for your guarantor to be based elsewhere.

You will be sent your tenancy agreement via email. There are clear instructions when you open the document, please ensure you sign your first and last name (no initials).

After signing your agreement online it will automatically send a copy to the property management, so there is nothing you need to do apart from sign.

Do not sign the agreement if you do not understand. On page 3 of the contract there are definitions that should help explain anything that is not clear. You can also contact the property management. Your university should be able to advise you if there is anything you need clarifying.

After paying the holding retainer property management ask you to fill out a tenant details link that they'll email over to your whole group. When this is done they will send out the tenancy agreement via email.

There are no admin fees!! They’re unnecessary, dated and stop you from getting the most for your money.

Your group will only have the house once all the tenancy details forms have been completed, a contract has been sent out, all tenant and guarantors have signed, all remaining retainers have been paid and all identification for tenants and guarantors received. Then the landlord will contract the property and you will be notified of this by email.

Joint and several liability means that both individually and jointly all of the tenants are individually and jointly responsible for paying rent and for all other tenants’ responsibilities during the tenancy.

You call the office to pay one holding Retainer. This reserves the property for you and gets the ball rolling. The holding retainer is non-refundable but is deducted from the first month’s rent of the person who paid it. Each of the other members of the house will also need to pay holding retainer within 2 days after the tenancy agreement is signed.

Caretakers will attend every month to carry out health and safety checks to test the fire alarm and emergency lights. They will notify you in advance of when this will be. Your Property Manager or a member of the management team will carry out inspections every term. The reason for these inspections are to check all is well in the properties and look for any required works- also it is great to meet our tenants throughout the year!

Here are some quick points that can prevent pests:
1. Try and make a habit of cleaning up immediately after meals. Wash all dishes, wipe down tables or counters, and store leftovers in airtight containers. Cleaning up quickly prevents pests from making their way onto dirty dishes or uncovered foods. 2. When possible, buy food that comes in cans or jars. Pests like insects and rodents can easily chew through plastic, paper and cardboard. 3. Keep more food in the refrigerator or freezer. Few insects and rodents can make their way into these appliances (some food lasts longer when cool). 4. ALWAYS CLEAN! The kitchen needs to be cleaned more often than other areas of the home. Even the tiniest of crumbs can attract pests. Be mindful of brushing away crumbs and sanitize tables and countertops after any type of food prep. Sweep away anything that hits the floor. 5. Take out the rubbish as soon as it’s needed. Allowing rubbish to sit in the kitchen only invites pests over for dinner. Keep your cabinets clean! It is important to inspect your cabinets regularly for exposed food, crumbs or signs of a pest invasion.

For general maintenance, reporting it through the Portal will mean that the issue is resolved as quickly as possible for you.

It is important to remember that your energy usage is not unlimited. You will be responsible for any additional costs if you exceed your allowance.

Property have Gas, Electricity, Water, Internet, TV Licence bills included.

You can still live at the property until the end of your contracted period; however you will become liable for council tax during this time.

Please give property management a call and they will work with you to find the best way in which to pay your rent. Alternatively, you can email them. All rent is due in advance. Please note, if your payment is more than 14 days late and they have not heard from you, then as per your contract, late payment charges may be applied to your account.

You may be able to change your payment plan. Please contact property management with details of your request and they will get back to you. Please note the first rental instalment date cannot be altered and 14 days notice minimum is required for any payment plan changes.

Your contract will outline the dates on which your rental payments are due. If you believe you will have difficulty paying on these dates or would like to align you rental payments with your student loans then please contact property management to discuss this. Please note that all tenants will need to pay their first instalment of rent before they can release keys to any tenants on joint contracts.

The law requires that landlords must check that all of their tenants can legally rent a residential property in England.
British and Irish Citizens:
Before the landlord is able to sign the tenancy agreement; Property management, by law, have to carry out “Right to Rent” checks on UK and Irish citizens.  If you have a UK or Irish passport, you will be sent a link to carry out this check virtually. If you are a UK or Irish national but do not have a passport, property management will be in contact with specific dates that you will need to come and meet us with your right to rent documents.
International Citizens:
If you are an international student, your right to rent check has to be carried out within 28 days of your tenancy starting.  Within 90 days of the tenancy start date you will be emailed asking you to provide a share code for your visa from the government website.  Property management will then use this share code within 28 days of your tenancy starting to check your Right to Rent status, Property management input the code into the government website and get sent a PDF confirming your visa status.  Property management will then check this PDF with you in person at key collection.’

If you have an upcoming tenancy, you will have received at least one email about right to rent check in the email inbox associated with your tenancy. Please search for this email and follow the instructions contained.

Yes, an expired Passport is acceptable for the check.

If you do not have a Passport, you will need to provide one “Category 1” document or two “Category 2” documents from the Available Documents. Pls contact on-site team for more details.