New Era Student Living

Your room is yours for the full contract period and you don't need to move out during academic breaks. 

On-site car parking is available at some properties, but is not included within the rental price unless explicitly stated and confirmed in writing. Payments for car parking permits are separate to your tenancy agreement. Please speak to the property team if you wish to purchase a car parking space. Car parking spaces are very limited and are strictly on a first-come first-served basis. 

Yes you can but it depends on availability. Kindly call us for the information. 

Contents insurance is included at some properties which will be specified in your tenancy agreement. 

If you are a qualifying full time student, you will be exempt from paying Council Tax. You must provide us with your council tax exemption certificate which your university will be able to arrange. If you do not have this when you move in because you have not yet enrolled on your course, please ensure that you bring with you the name of your university and your university student ID number. 

Stage 1 -Where possible please make your complaint in person at reception or by telephone. Our staff on site will attempt to investigate and deal with the matter immediately. If you are unhappy with the solutions or explanations given you can escalate your complaint toStage 2by letter or email to site within 10 working days. Stage 2 - Your complaint must be in writing. Our staff will pass your communication to a senior member of staff within Homes for Students, who will investigate further and provide a written response within 10 working days where possible. You must state why you think your complaint has not been treated fairly or correctly. Stage 3 - Your complaint must be in writing. In the event that you still feel your complaint has not been treated fairly or correctly you can write to the Complaints Panel within Homes for Students at: Head of Operations, Homes for Students, Building 3, Clock Tower Park, Longmoor Lane, Fazakerley, Liverpool, L10 1LD. The Panel will normally notify you of their decision within 10 working days. You must state why you think your complaint has not been treated fairly or correctly to this point.  

If you have a valid UK Guarantor, you can choose to pay your rent in three instalments, which are due in September, January and April. If you don't have a valid UK Guarantor, you are required to pay the full rent in August, 14 days prior to your contract start date. Please note you must have paid the rent due by the time you arrive to check in. Other instalment options may be available. 

When you accept your room offer, you'll be given two options: To pay your rent in full To pay your rent in instalments spread throughout the year You can choose whichever is most convenient for you. 

All utility bills such as gas, electricity, water are included in your rent. Unlimited Wi-fi* is also included. Your TV licence is not included in your rent as this is not classed as a utility and is your responsibility to purchase. All of our properties offer a Wi-fi connection at the stated level** included within the rent and there is no additional charge for use of the on-site internet. Some providers may offer more services and packages at an additional charge which you are under no obligation to use. If you choose to add additional features to your internet package, that relationship is with you and the service provider directly and does not fall under the terms of your tenancy. For information on the speed of your internet connection, please ask your Property Team for more information. *a one off connection fee may apply dependent on property. Please see your property page and your tenancy agreement for more information. ** the internet speed is the maximum stated speed available into the property 

All rent that is due must have been paid when you check in. If you are having difficulties or this will be a problem, please contact the property as early as possible who will assist you. 

If you are unable to provide your own UK Guarantor, they recommend the service of Housing Hand you can find further information, prices and how to apply on their website. 

To be a guarantor you must: Be resident in the UK for a minimum of 1 year Be over 21 years of age Be a homeowner or in full time employment) Provide a copy of photographic identification, such as a passport, driving licence or ID badge Provide a copy of proof of your UK address which must be less than 3 months old, such as a utility bill (e.g. electricity, water, gas, telephone), a bank statement or a Council Tax bill. 

You can pay your rent either online by logging in to your student account, by bank transfer or by credit or debit card over the phone. Your bank may charge you a fee to make an international payment so please make sure you check their terms and conditions first. 

 You can defer your rent instalments to be in line with your student loan payments if you wish. All requests for deferred payments must be made by 1st August in each academic year to the property team. You will be required to provide evidence of your student loan schedule to the property team in order for the payment plan to be set up. You will be required to pay two weeks rent 14 days prior to your contract start date, which will be deducted from the balance of your first instalment on the agreed date. A one off admin fee of 50 will be charged and payable with the initial 2 weeks rent payment and this 50 admin fee will not deducted from the balance of rent due. Please note deferring your rent must be pre-arranged and agreed with the property manager prior to your move in date. If no arrangement has been made, rent is due as per your tenancy agreement. 

If you wish to pay your rent in instalments, you will need a UK guarantor.