Torquay House, London

The check-in time at all properties is 2:00 pm
The check-out time at all properties is 10:00 am
Please note:
All properties have a flexible check-in approach. Please inform them in advance if your estimated arrival time will be after 21:00 so they can make sure there is somebody present to provide you with your keys. The property may ask you to leave a valid Passport during a late check-in (after 21:00) in exchange for the keys. Your document will be given back to you once the check-in is fully completed the next morning.
If you have an early departure time and wish to check out during the night or in the early morning, please speak with the manager at reception the day before regarding the refund of your deposit.

They've put together a short list of some useful things you might want to bring with you during your stay at property:
Towel and toiletries
Crockery, utensils, cutlery, or other kitchen items
A laundry basket
A wash bag for toiletries
Clothes hangers
What not to bring!
The following items are not allowed in bedrooms:
cooking equipment
any flammable materials
fireworks, candles, tea lights, lanterns, or any similar item
pets

They take both the health and safety of their residents and their resident's ability to enjoy their buildings seriously and ask that all residents abide by their code of conduct to support their aims to create safe and secure environments.
1.1 As part of the licence to occupy residents agree that they will not use the room, for any improper, immoral, or illegal purpose nor in any way which may, in their reasonable opinion, be a nuisance, damage or annoyance to the other residents of the hostel, or neighbors, or any other person. In particular, you will not:
a) smoke in the hostel (including E-cigarettes);
b) bring into or keep alcoholic drinks in the Hostel.
c) prepare or cook any food in any bedroom nor in any other room of the Hostel except as provided in clause 9:5 hereof nor remove any food, crockery, cutlery, or glassware from the dining room.
d) cause any noise which, if made within the room, can be heard outside the room or, if made within the common areas can be heard outside the common areas;
e) keep or use drugs or psychoactive substances, the possession or use of which is prohibited by law (including but not limited to the Misuse of Drugs Act 1971 or the Psychoactive Substances Act 2016);
f) keep or use any firearms, knives (other than kitchen knives), or any other weapons;
g) harass, threaten or assault any other residents, their guests, their employees, or any other person;
h) tamper with their fire prevention systems and control equipment (including not maliciously, recklessly, or negligently activating such fire prevention systems)
i) use designated fire escapes except for the purposes of emergency escape;
j) keep, store or use any gas or oil heater or other fuel-burning appliance in the Property, including candles and any other flame-lit device;
k) keep any animal, bird, insect, or reptile.
l) Register a business at a property address m) Gamble for money on property premises.
n) erect any external wireless or television aerial or satellite dish at the Property or hang clothes or fabrics out of the windows or doors of the Property.
1.2 Any action which may put the safety of the building or its occupants at risk could constitute an offence under Health and Safety legislation. Vandalism could constitute an offence under the Act. In addition they reserve the right to recover from residents the full cost of repairs arising out of acts of vandalism or unauthorised alterations to any part of their property.
1.3 You must acquaint yourself with the fire and safety precautions, the fire escape evacuation routes, the location of fire exits and the assembly point; if in any doubt, please ask the House Manager.
1.4 Residents agree to vacate the hostel (and to ensure that any visitors you have also vacate the hostel), immediately whenever the fire alarm is sounded. You should notify them in advance should you have any visitors to the room who may require assistance should it be necessary to evacuate the hostel.
1.5 You should note that tampering with fire prevention/life-saving equipment such as, but not restricted to, fire extinguishers, fire doors and smoke detectors, is a criminal offence (punishable by a fine and/or imprisonment) and it will be treated as a serious breach of the licence to occupy. 1.6 Where a self-catering or pantry kitchen is provided the following conditions will apply;
a) You must prepare and cook the food only in the kitchen area allocated for that purpose and in no other part of the hostel.
b) After you have finished cooking you should clean the cookers and other kitchen equipment that you have used.
c) You must report any breakages of kitchen equipment to the House Manager of the Hostel immediately and you will be responsible for replacing at your own expense any equipment that you damage.
d) You must only use the self-catering facilities during the hours permitted by the House Manager and when using the kitchen equipment, you should have regard to the equipment and wishes of other users.
1.7 You should keep the accommodation allocated to you in a reasonable, clean and tidy state, limiting your personal belongings to the minimum.
1.8 they have a zero tolerance policy on acts of aggression and violence towards both its staff and residents where any act as described above occurs the “LICENCE TO OCCUPY” will be terminated.
1.9 Where the behaviour of a resident impacts negatively upon other residents’ enjoyment of the hostel environment they reserve the right to terminate the “LICENCE TO OCCUPY”.
1.10 If you are in contact with or contract any contagious or infectious disease you should report such a fact to the House Manager immediately.
1.11 The possession of your own television set or use other technologies in a way that requires a TV licence requires you to have a valid TV licence. 1.12 You must ensure that your room is locked at all times.

1. If you are volunteering in a catered property: to help set up, serve, clear away at meal times – breakfast, evening meals and lunch at weekends. Keep the kitchen, dining room and other catering areas clean. This includes pot washing, cleaning of appliances and operating dishwasher machine.
2. Help the Cook in basic food preparation, put away deliveries and keep the kitchen and cooking utensils clean and tidy.
3. Everyday general cleaning and portering duties covering all areas and to include; the cleaning of showers, toilets, bedrooms, public & communal areas, immediate external areas, kitchens and dining room.
4. Occasional special cleaning, e.g. carpet cleaning, deep cleaning areas, oven cleaning, washing down walls, laundry, cleaning vents and inside of windows.
5. Changing bed linen, counting and preparing laundry for collection.
6. Office duties to include check in/out, dealing with enquiries, taking bookings, responding to complaints, logging/reporting problems and maintenance issues.
7. Night porter duties; offering basic office cover and contact for residents after office hours. Some cleaning duties may also be required.

• A passport or ‘other travel document’ (current or expired) endorsed to show the holder is either ‘exempt from immigration control’, has ‘indefinite leave in the UK’, has the ‘right of abode’ in the UK, or has ‘no time limit’ on their stay in the UK.
• A certificate of registration or naturalisation as a British citizen.
• A current passport or other ‘travel document’ endorsed to show that the holder is allowed to stay in the UK for a time-limited period.
• A current biometric ‘residence permit’ card issued by the Home Office to the holder, which indicates that the named person is permitted to stay in the UK for a time-limited period
• A current immigration status document issued by the Home Office to the holder with a valid endorsement indicating that the holder may stay in the UK for a time-limited period

Yes –Property will provide a Sponsorship certificate which you will require for your visa application.