Room in a 5 Bedroom Apartment, 27 Gladstone Terrace, Lancaster (LA1 1DW)

After paying the holding retainer they ask you to fill out a tenant details link that they email over to your whole group. When this is done they send out the tenancy agreement via email.

Your group will only have the house once all the tenancy details forms have been completed, a contract has been sent out, all tenant and guarantors have signed, all remaining retainers have been paid and all identification for tenants and guarantors received. Then the landlord will contract the property and you will be notified of this by email.

Here are some quick points that can prevent pests: · Try and make a habit of cleaning up immediately after meals. Wash all dishes, wipe down tables or counters, and store leftovers in airtight containers. Cleaning up quickly prevents pests from making their way onto dirty dishes or uncovered foods. · When possible, buy food that comes in cans or jars. Pests like insects and rodents can easily chew through plastic, paper and cardboard. · Keep more food in the refrigerator or freezer. Few insects and rodents can make their way into these appliances (some food lasts longer when cool). · ALWAYS CLEAN! The kitchen needs to be cleaned more often than other areas of the home. Even the tiniest of crumbs can attract pests. Be mindful of brushing away crumbs and sanitising tables and countertops after any type of food prep. Sweep away anything that hits the floor. · Take out the rubbish as soon as it’s needed. Allowing rubbish to sit in the kitchen only invites pests over for dinner. · Keep your cabinets clean! It is important to inspect your cabinets regularly for exposed food, crumbs or signs of a pest invasion.

Dishwashers need salt and rinse aid regularly. The filter also needs to be kept clean and clear of debris as this will cause blockages.

Tumble dryers need to be emptied of fluff on a regular basis, not emptying this will cause the unit to overheat and not work correctly.

Condensation mould forms when there is too much moisture in the air and it hits a cold surface. If the mould reoccurs after you have removed it and you are not drying clothes inside please report as an issue so they can investigate. The extractor fan is not working in my bathroom. There will be an isolation switch outside the bathroom – please ensure this is turned on before reporting as maintenance.

If your shower is blocked do not continue to shower with it running over the top, as this will cause a leak and damage to the house. You need to unblock showers regularly and ensure the plug is free from hair.

This often happens when the door is attempted to be opened before the door has unlocked after the cycle. Always wait 5 minutes before trying to open the door. If this is the case and it has been forced open this may be something that will require repairs that they may not cover the cost of. Sometimes, the washing machine will have a drain function, so please use this if possible before opening the door using a piece of string.

Please ensure that you are disposing of your household waste correctly and putting it out on the correct day (preferably the night before as this ensures collection, a lot of students aren’t up at 9 am!). You can search online when collection days are and what you can and can’t put in each bin. This is important as the council reserve the right to refuse collection if the rubbish is disposed of incorrectly. If you think you need more council bins, please let them know and they can put in a request. You can find information on bin collections on your council website.

Always listen to the most recent email. Unfortunately, their maintenance team may have to attend to emergency problems which can take priority over your maintenance, hence them rescheduling the visit date.

Firstly check with your neighbours to see if this is an area fault. You can also check on the national grid. There may be something that has caused the electric to trip inside the house. You can check the fuse box and identify what has caused the outage. Often these can be re-engaged – please do not force switches up – if they cannot be re-engaged or the issue repeats itself please report as maintenance.

For general maintenance, reporting it through the Portal will mean that the issue is resolved as quickly as possible for you.

It is important to remember that your energy usage is not unlimited. You will be responsible for any additional costs if you exceed your allowance.

You can still live in your property until the end of your contracted period; however you will become liable for council tax during this time.

Yes. A new Right to Rent check will need to be carried out even if you are renewing with them.

They accept a Driving Licence or Passport as a form of ID on the Tenant Form they sent you, to ensure they have the correct documentation from you for the Right to Rent check they require you to submit your Passport or Acceptable Documents via a separate form. They take the storage of your data extremely seriously.

Yes, an expired Passport is acceptable for the check.