Cleveland Street

How often is rent paid?

Rent must be paid by 4pm each Monday for the commencing week.

What happens if I dont move in on a Monday? How much rent do I pay for the first week?

At your induction you will be provided with the exact amount of rent that you will be required to pay for your first rent payment. If you are moving in any day other than a Monday your first rental payment will be a part payment based on the number of nights you are staying, for example if you move in on a Thursday, you will only pay four nights rent to take you up to the Monday, then the normal full weeks rent will commence. 

Are utilities included in the rent?

Yes. For all of our properties, utilities (gas, water, electricity) are included in the rent.

Internet is included in the rent price for some of our properties. 

How much Bond do I need to pay?

Your bond payment is three weeks rent for sharehouses and four weeks rent for apartments/studios. 

When and how do I get my Bond back?

Your bond payment will be refunded to you within 14-21 days from your vacate date. When you vacate, you will be asked to provide us with one Australian Bank account for the bond to be refunded to. Please note that if you have paid your bond by credit card, we can only refund the bond to this credit card.

Will the price of my rent increase?

Your rent will not increase during the term of your agreement however if you request to extend your stay the rent may be adjusted at that time.

Can I have friends over to visit me?

Yes, you are allowed to have friends visit you but ask that you consider housemates and neighbors and ensure that your guests do not cause any disruption or damage to the property. As the person named on the agreement you will be held responsible should there be any issues caused by your guests which in turn could affect your bond. 

All guests should vacate the premises by 10PM. 

Are pets allowed at any of the properties?

No, there is a strict no pets policy in all of our properties.

Do I need to bring towels and bed linen with me?

You will need to bring your own towels however bed linen is provided.

What happens if I damage or break something?

Any item that becomes damaged or broken either by way of accident or intention will be repaired and the cost of the repair or replace the goods will be charged back to the person/s responsible.

Are there any other property rules that apply?

Each property has its own specific set of rules that apply and will be provided to any person moving in during their induction in our office. 

What is an induction?

Anyone named on an agreement that is moving in to one of our properties will be requested to complete an induction.If your application has been approved by the landlord a member of our customer service team will contact you to advise of this and at that time book a meeting for you to come in to our office to complete the paperwork, collect keys and be provided with all the information you need to ensure you have the best experience possible during your stay.

The induction can take up to 30 minutes.

What is a condition report and what do I need to do with it?

A condition report is a form that allows any person moving in to a new property to note the condition of the room/unit you are moving in to. You will be provided with a blank condition report that we ask you to complete and return to the office within 7 days of your move in date, this allows you to feel comfortable that the office is aware of the condition of the premises at the time of your move in date for the purposes of your Bond refund.

What do I do if I have a maintenance issue?

All maintenance requests should be logged with us. A member of our property management and maintenance team will then get in touch with you regarding your request. 

What do I do if I have an urgent maintenance issue?

If it is during office hours, please call the office to notify us of the issue, it is also preferable that it is logged on line. This allows us to liaise with the correct tradesperson and landlord to rectify the issue as quickly as possible.

If it is out of office hours, you will be provided with a list of emergency contacts when you move in that you can call to arrange the repair however it is very important that you still notify our office if you have called them for their services.

Please refer to the paperwork you receive when you move in to the property which lists what is deemed as an emergency.

If you live in a property that is managed by House Manager please always try to contact them prior to contacting a tradesperson directly.

Can I request an extension to stay longer than the period originally agreed by the landlord?

Yes, it is possible for you to request to re-negotiate a new agreement, the request must be made in writing to us. Should a new agreement end date be granted the updated agreement date is binding from the time the property manager confirms this back to you in writing via email.

Please note while we always do our very best to assist our existing customers who want to stay longer, an updated agreement end date is not guaranteed and it is in your best interests to request an extension as soon as you know you hope to extend to avoid any disappointment.

What do I have to do before I depart the room/unit?

A few weeks prior to your vacate date you will be emailed a Departure Pack that will outline what is required from you. In short, you must vacate the property no later than 10AM, the room or unit must be left clean and tidy, keys will be returned either to your house manager or to the office no later than 11am and you can provide your bank account details for your Bond refund to us either in person in the office or online