Our  online booking system will show the gender of those who have already  booked a room in your chosen flat, if this information is available. If  you want to make a group booking with people you already know, our group  booking procedure will help you do this.

They  offer free dual occupancy across a limited number of our studios where  both residents are students. You'll see the dual occupancy symbol next  to the room number if it is available when you select the room via the  floorplan. We'll ask for your partner's details during the booking  stages. Both you and your partner must sign our tenancy agreement and  have student status for the duration of the booking. If your partner is  not a full time student as well then unfortunately they cannot live with us.

No.  So please don’t try. If you do find yourself needing to move out for  any reason, your site team can advise you on making arrangements to find  a replacement tenant.

Yes,  please make sure your accommodation is clean to avoid any cleaning  charges. You can find a checklist  of things to take care of here. For  our London residents, if you wish to save time you can use the  Pinglocker app to arrange a room clean at an additional cost.

Yes,  the vast majority of our sites have a laundry room where you can wash  and dry your clothes. These are operated by an independent provider,  Circuit Laundry or Miele. You will need to pay to use the machines via a  top-up card or their mobile app. For our London residents, Pinglocker  provides convenient collection & delivery service for dry cleaning  and laundry at an additional cost. You can book these services through  Student Sevices on the app – or you can visit PingLocker’s website.

Complaints  can be made directly through the App or by sending an email to the site  team or where the appropriate member of Property will seek to find a  resolution. They try to resolve any complaints internally, but  understand there may be times when this is not possible. Our complaints  procedure is detailed here.

If  you have entered into the Tenancy Agreement and you wish to cancel your  booking, you will remain liable for the contractual obligations set out  in the Tenancy Agreement and you may not cancel the booking unless you  can provide proof that you fit any of the following criteria and have  not yet collected your key, and provide the evidence required within the  timescales as detailed below: Where the reason for cancellation can’t be proved with supporting  evidence attached to the cancellation request in line with the above,  the student will remain liable for the full contractual rent, unless and  until a replacement tenant is found. The student is responsible for  finding an eligible replacement tenant, although site staff will assist  where possible.   If a replacement tenant is found, once the new replacement tenant has  signed their Tenancy Agreement and paid any rent due, the student will  be released from the contractual obligations laid out in the Tenancy  Agreement. Any overpaid rent money will be refunded, less an amount  equal to your Booking Fee (if you have paid a Booking Fee), as a  cancellation fee.

• You notify us of your intention to cancel your booking prior to 1  August or, if your Tenancy Start Date (as defined in your Tenancy  Agreement) is in any month other than September, 28 days before your  Tenancy Start Date.
• You notify us of your intention to cancel within 7 days of payment  of your Booking Fee (if you have paid a Booking Fee) and you have not  collected your keys.
• Your UK Visa application has been denied.
• You have not obtained the required qualifications to get into your first University of choice
• You are deferring your university entry.

Your post will be delivered to a lockable post box for your flat. Larger  items or those that require a signature on delivery will be retained by  Reception. You will be notified if Reception receive an item for you,  and you should collect it as soon as possible.

To qualify as a resident for Property you must confirm that you are a student at a higher education establishment in the UK.

If you would like to hear from us by email, telephone or SMS please let us  know by contacting Email with your preferred contact details.

Prices  vary according to the site and type of accommodation you need – please  check the property page of your chosen site to see the current prices  and any offers which may be running. Rent is payable in instalments  throughout the year, and includes utility bills, contents insurance and  free WiFi. Access to most facilities on your site, including gyms and  cinemas where available, is included.

Yes  – if you don’t get the grades you need to be accepted by your chosen  university then, subject to the booking terms and conditions, your  booking fee will be refunded in full. It may also be possible to  transfer your booking to another Property location, subject to  availability. Call the site team at the Property location you originally  booked with as soon as possible if you need to do this.

The  safety and security of our residents is our number one priority. All of  our sites are fully compliant with current safety standards. Our  accommodation has fire alarm systems in place as well as fire prevention  equipment, and they carry out regular testing and evacuation drills.  Our buildings are also regularly audited by external, independent  consultants. Property has a full-time, highly qualified, Health and  Safety team who visit sites regularly. they also use accredited national  providers to service and maintain life safety systems. Additionally,  all sites have staff present 24 hours a day, seven days a week. they are  continually reviewing our programme of security, fire and safety  standards. If you would like further information about our ongoing fire  safety programme please read our fire safety update.

Sites  don’t have restaurants or cafeterias, but most sites provide vending  machines where you can buy chocolate, crisps, drinks, ice cream and  other snacks.

They  know accidents can happen, but any intentional damage to property will  result in costs being passed onto residents. The cost to remedy any  damage to communal areas will result in equal charges if no one accepts  responsibility. It’s best to be proactive to avoid any surprise charges for damages.  Report any repairs or damage as soon as possible so they can fix it and  discuss whether there will be any charges. You can log any repairs via  the maintenance section of your resident portal, or on the app.

Your resident handbook contains a list of prohibited items. This includes  many items prohibited for fire safety reasons, such as candles, oil  burners, gas appliances and fan heaters. Please see the full list below.  If you need further guidance on whether an item is permitted or not,  please ask your site team before you move in. No weapons or drugs  (including ‘legal highs’) are permitted under any circumstances.