Point Campus, Dublin

Can I live with my friends?

We can try and house you together, but we cant hold rooms, so you and your friends must all apply at the same time in order for us to try and place you in the same Cluster. Please note that we cannot guarantee allocations or preferences.

Can two people share a room with a double bed in it?

Yes, double occupancy rooms are available on request.

I have some requests for my room, will you guarantee them?

There is a section on the application form where you can state any preferences. We try to keep everyone happy, but we cant guarantee accommodation types, locations or the profile of the other residents. Its not always possible for us to meet all of your requests we hope you understand.

Can I live at Point Campus for more than one year?

Yes, you can stay at Point Campus throughout your studies. Bookings are taken on a first-come-first-served basis, so be sure to re-book as soon as possible.

Can I cancel my contract before I move in?

Cancellations will only be accepted upon receipt of a completed cancellation form, and if you cancel your contract before it begins, you will be subject to our cancellation terms and charges. Contact the Point Campus marketing suite to request a form.

Can I cancel my contract and move out early?

Once the contract has begun, you are liable for the full term as stated in the licence to reside. Cancellation terms and conditions apply.

If I move out early, what will happen?

If another occupant/ licensee is found to take over your term, Host Point Campus will agree to release you from your contract. You will be required to pay an administration charge. You must vacate your room and return the keys to the management office. You will be refunded any overpaid occupancy fees/ licence fee after you have moved out. This refund will be calculated based on the date the new occupant/ licensee takes up occupation of the room, not the date you move out. Should no replacement occupant/ licensee be found for your room, you will be liable for the occupancy fees/ licence fee for the duration of your licence to reside.

What do I need to bring with me on arrival?

You must bring your accommodation booking confirmation and photographic ID (passport / drivers licence), plus any additional paperwork that has been requested. Your keys will not be issued without these items.

Is there somewhere to park when I am unpacking?

Point Square car park is right next to the Point Campus building. See opening times and parking charges .

Will there be someone to collect my keys from?

At the start of contract, we have extended opening hours and you are advised to arrive when the office is open. However, if you arrive when the office is closed, instructions outside the office will advise you how to contact the member of staff on duty. Point Campus has staff on-site 24 hours a day.

What happens on move-in day?

You will be welcomed on arrival by a member of  staff. You will be asked to provide any necessary documents. Once the paperwork is complete, you will be issued with your key and fob.

What if I am not happy with my allocated flatmates?

We hope that you forge meaningful relationships with many different people during your time at Point Campus. However, should you become unhappy, we encourage you to talk to your flatmates and look for mutually agreeable solutions together.  Remember that moving to university can be a challenging time, and that initial teething problems are usually ameliorated within the first few weeks. Please speak to management if you have any unresolved problems.

Will I be able to change rooms after I have arrived?

Although management reserves the right to reallocate occupants to different rooms, it is not usually possible to change rooms after you have arrived. All rooms are allocated on a 40 or 51 week contract, and unless another resident also requests a room swap, we are generally unable to change your room.

Can I move in before my contract starts?

Please contact Point Campus for more information if you would like to move in early.

What cooking equipment is provided in my flat?

All flats come with a cooker, microwave, toaster, kettle, cooking utensils, cutlery, crockery and glassware.

Anything else?

Hoovers and irons are also provided.

Can I get bedding supplied?

Point Campus provides a mattress and a mattress protector; however additional bedding is not supplied. Either bring your own, or purchase a bedding pack from UniKitOut prior to arrival. Quote HOST18 to receive a 10% discount.

What broadband packages are there?

Wi-Fi (up to 100Mb) is available for free. All residents wishing to use the internet services must sign up to the terms and conditions of use.

How do I connect to the internet?

You can connect via Wi-Fi. To contact ASK4 with pre-arrival queries or assistance when you move in, visit its  or call the support team on +353 (0) 513 7413. Alternatively, email support@ask4.com.

Is a TV provided?

TVs are provided in the lounges of each Cluster, and in all Studio / Penthouse apartments. Please be aware the TV licence is not provided, and flatmates are responsible for purchasing one if they wish to watch the TV in their own apartment or shared lounge.

What TV channels are available?

The smart TVs offer Freeview channels.

Can I park on-site?

Point Square car park is right next to Point Campus. You can see opening times and parking charges .

Where can I store my bike?

Bike storage is available on the lower ground floor. Bikes are not allowed in the flats.

Is there always a member of staff on site?

All our residences are staffed 24-hours a day, 7 days a week by trained caretakers or security guards.

What are the Management Office opening hours?

Monday Friday 9am to 5pm.

What about security?

We provide 24-hour security with CCTV, electronic access control and a member of staff on site at all times. Our residents also have a responsibility for ensuring the site is kept secure and we ask you to not allow access to unauthorised non-residents. Please report anything suspicious to staff immediately.

How do I report maintenance issues?

You can log maintenance issues on the Point Campus online portal. For emergencies, contact the caretakers outside of office hours.

What happens once a maintenance issue is reported?

The caretaker will make the necessary repairs as soon as possible. Occasionally, it will not always be possible to complete the repair on the first visit and a subsequent visit may be necessary. Repairs are responded to on a priority basis, please be aware that it may not be possible to attend to your problem the same day you report it, especially at busy times of the year.

How do I report emergency maintenance overnight or at weekends?

If you have a maintenance problem that needs urgent assistance when our office is closed, please contact the member of staff on site. The phone number is provided in your welcome pack and on the notice board your flat. The caretaker will respond to your problem and do whatever is possible to resolve the issue, but it may not always be possible to complete the repair out of office hours.

Where can I do my laundry?

A laundry is provided with washers and dryers on site by Circuit Laundry. More information on the equipment and how to use it  is available in your welcome pack. Click  for more.

Where can I collect my post?

Post boxes containing your post are located at reception. Parcels and recorded mail will be signed for by Point Campus staff without liability.

Who is responsible for cleaning my flat?

It is the residents own responsibility to clean their rooms ,and they share responsibility for the communal area of the flats. Management staff conduct monthly inspections and you are expected to ensure that your room and flat is clean on these days. Failure to meet the required cleanliness standards will result in external cleaning contractors being brought in, the cost of which will be passed onto the resident(s). At the end of the tenancy, the bedroom and flat must be returned in a good condition to avoid cleaning charges. It is the responsibility of all residents to ensure the kitchen and lounge are clean. The block stairways and common areas are regularly cleaned by Point Campus staff.

Can I smoke at Point Campus?

Smoking is not permitted anywhere in the Point Campus buildings. This includes bedrooms, communal areas, stairways and external courtyard areas. A designated smoking area will be clearly signposted outside of the building.

Can I decorate my room?

You are responsible for ensuring that you leave your room and flat in the same condition that is was given to you. You will be asked to complete and return an inventory to record the condition of your room upon arrival. Marks on the walls and furniture, including those caused by blu-tac, white-tac or pins will require painting once you have left and you may be charged in line with our advertised schedule of charges.

Can I have guests to stay?

Occasional overnight guests are permitted to stay in your bedroom only. All overnight guests must be signed in at reception for safety, security and so that staff know who is on site in the event of an emergency. You must accompany your guests at all times while they are on site, and you are responsible for their behaviour.

Are there guest rooms on-site that I can book?

No, Point Campus does not have guest rooms.

Can my visitors park on-site?

Point Square car park is right next to building. You can see opening times and parking charges .

Can visitors just walk in?

Our accommodation has secure fob-only access at the main entrances to ensure that only residents have access to the site. All visitors should be signed in at reception, this is for reasons of safety, security and to ensure that in the event of an emergency, management know who is on site. Visitors must be accompanied by residents at all times while on site.

Can I bring a pet?

Sorry, no pets of any type are permitted.

What if I have a complaint?

We hope that you never have any reason to be dissatisfied. However, if you have issues that you would like raise, please contact a member of office staff, and they will endeavour to resolve the problem for you.

Do I pay a deposit?

Point Campus does not take any deposits. The payment you make upon booking is an advanced payment and is offset against your first or only installment of occupancy fees/ licence fee.

What are the payment options?

You can pay your occupancy fees/ licence fee by credit/debit card either at reception or online. It is also possible for payments to be made by bank transfer, but you will need to make arrangements with the management office for this, as usually your occupancy fees/ licence fee will be automatically taken from the details you provided upon booking. You can choose to pay your occupancy fees/ licence fee in one payment on the due date we have in place before the contract starts, or you can choose to pay in 2 instalments. If you choose to pay in instalments, all occupants/ licensees will require an Ireland-based guarantor. The guarantor needs to be either in full-time employment, self-employed or in receipt of a state/private pension. Payments can also be made on a monthly basis, however, you will need to use Housing Hand as our trusted Guarantor Service.

I do not live in Ireland how can I pay my occupancy fees / licence fees?

If you do not live in the Ireland and do not have an Irish guarantor, you will need to pay for your occupancy fees / licence fee in full. You can arrange to do this either by credit/debit card or bank transfer. Please be aware that if paying by bank transfer the bank will usually deduct charges from the amount you send us and you will need to pay the amount due before you can move in.

Do I need a Guarantor?

All Irish students will be required to provide an Irish guarantor if paying in instalments.

Can I pay my occupancy fees / licence fee with my student loan?

Please note payments need to be made by the due dates we are unable to wait in line with student loan dates.

What should I do if I am having financial problems?

You need to let a member of the management team know immediately if you are experiencing financial difficulties. Failure to do so could result in interest charges being added to your account if you fail to pay on the due dates, as well as legal proceedings being started against you and, where applicable, your guarantor. Management staff can usually advise about getting additional financial help which will assist you in meeting your financial obligations.

What if I change my bank account or card details?

Please notify management staff immediately with any new details to ensure your occupancy fees / licence fee is taken on the due date and to avoid any unnecessary charges.

Can I pay with foreign currency or Travellers Cheques?

Point Campus cannot accept foreign currency or Travellers Cheques as payment. The safest and simplest way for international students to make a payment is by Credit/Debit card or bank transfer.

How can I find out how much I owe?

You can find out how much you owe by logging into your account via the online portal. Or you can contact a member of the management team who will be able to advise you of payment amounts and due dates.

What if I dont pay?

If you dont pay your occupancy fees / licence fee, daily interest may be added to the amount you owe. You and you guarantor will be contacted and asked to pay the outstanding amount. Point Campus will commence legal proceedings against any resident who fails to pay the occupancy fees / licence fee due. These proceeding will also include action against the residents guarantor.

Do I have to pay any utility bills?

Our occupancy fees / licence fee are inclusive of electricity consumption up to the value of 300 per room. Statements are issued monthly and should your share of the charges incurred by the flat exceed this allowance, you will be required to pay for the additional electricity consumed. No charge is made for water consumption. No charge is made for the usage of Gas.

Is there a charge for the internet?

A shared Wi-Fi (up to 100Mb) is provided to your room free of charge.

Do I need a TV licence?

Point Campus does not supply a TV licence for the television in your room or in the lounge area of your cluster. You should purchase one prior to connecting the TV, as detailed in your licence to reside. Similarly, should you bring a television for your bedroom, or access TV through your internet connection, you will need to purchase a TV licence. Please contact TV Licensing for further details.

Is contents insurance included?

Point campus does not provide individual contents insurance for residents. We suggest you take out your own insurance to cover your personal belongings.

What do I need to do before I move out?

You must ensure that your room and flat are returned in good condition at the end of your contract. In order to avoid charges being incurred, all areas of the flat must be thoroughly cleaned, and rubbish and unwanted items must be removed. Damage to the flat or missing items will be charged for in accordance with the publicised charges in reception. You must ensure that all outstanding invoices are settled prior to your departure. A final room and bedroom check will be completed at the end of the tenancy once the student has moved out, and you will be notified of, and invoiced for, any damages.

How do I return my keys?

During office hours, they should be returned to the management office. If you move out when the office is closed, put your keys in an envelope with your name and room number clearly marked on it, and return them to the member of staff on duty.

Will I get a deposit returned to me?

Point Campus does not take deposits. Any damages will be invoiced for after your departure.