If you have any maintenance issues, you can simply log into the portal and select the "maintenance" option at the top. Once you've done that, then log in your issue and give as much detail as possible.

Their friendly team are always happy to lend an ear. Before talking to them, we’d advise you contact your university support team first, since they may be able to offer you advice. If you would like to speak with the Accommodation Manager, you’re welcome to book an appointment and they’ll be happy to meet with you.

Absolutely, you’ll have your own post box in reception and will be given a key to check your post at any time of the day/night. Parcels can be delivered to reception for us to look after, just bring your ID when coming to collect them. However, please be aware of our postal policy when using this service.

There is no parking on site and residents are not allowed to bring their own vehicles.

There is! You’ll find plenty of secure bike storage available for you to use throughout your time.

All their non studio accommodation with the exception of twin rooms are only for single occupancy. They are happy to accept Dual occupancy requests for selected studios

That’s down to you – you can bring your rubbish/recycling to the bin store, and all collections are included in your rent.

The property team will take care of that, but please respect these living areas, as they’re proud of what they’ve done with them.

Their buildings and grounds are strictly non-smoking but you’re welcome to smoke outside of the building at least 5 metres away from doors and windows.

Yep, They want you to be as comfortable as possible when you’re with us. Just let them know you wish to live on the same floor when making your booking. If you don’t know anyone else moving to the residence, don’t worry – most students come on their own and soon make friends once they’re here.

Yes, you’ll be able to let us know your preference at the time of booking.

You are responsible for your guest. They must be signed in/out and follow all property regulations while on the property.

You can check into the room at 16:00 on the day of your check-in. On the day of your check-out you will have to vacate the room by 10:00. If you do arrive early for your check in, you may be able to get your keys early if the room is ready, if not you can relax in one of our communal areas until it is clean.

Their receptions are staffed 8AM to 5PM. However, if you are planning to arrive at the weekend or out of office hours it is best to either phone ahead or email first. If the reception is closed when you arrive it is most likely as the team member is helping another resident. In this case you should press the buzzer and call the security number for assistance.

You will need to be a student in full time education. If you have finished University and are completing an internship of work programme you can stay in our residence if you have not yet graduated from your course.

Their rooms are not like a traditional hotel, and do not come with bedding, towels, bathroom supplies or cooking equipment, so we advise you to either bring your own or purchase in advance from their partners. All rooms will come with a toilet roll.

They’d love to show you around! Please book a viewing on their website.

Usually about 30 minutes.

Indeed, it will. With their standard package, you will get free high-speed WiFi connection throughout the property, including bedrooms that have a wired connection. You can connect up to 3 devices, so it's perfect for browsing Instagram, watching your favourite Netflix series and studying of course!.

The Internet is provided by our reliable partner, Ask4 and they give you the option to upgrade your package for a small fee if you need extra speed for those gaming nights.

Please speak to your residence team for further information.

**Speeds over WiFi may vary depending on several factors, such as the type of device you use and where you are when you’re trying to connect. The average attainable speed at peak times (8 pm – 10 pm ) is 80% of the internet access speed**

The laundry service is super easy to use! Download the Circuit Laundry app and head down to the Laundry Room. All the instructions you need will be there to fully utilise the service.

Absolutely! They want you to be as comfortable as possible, so turn your room into a space you love to live in. Just make sure its returned to them the way you found it upon checkout. If not, damage charges will apply.

Please, contact the property to check availability.

Their tenancy/licence dates are set and can’t be changed once they’re in place.

Yes, you are free to leave when you like, however you will not be liable for a refund unless another student takes over your booking. Please let their team’s know when you are planning on checking out.

No problem, just give them a call and let them know.

The property’s communal lounge area has a TV, but our studio rooms aren’t furnished with one. However, feel free to bring your own, just be sure your TV Licence is sorted beforehand.

It is approximately a 13-minute walk to the University of Brighton campus.

Yes, there is a friendly on-site team and maintenance support available, including 24/7 assistance.

Students can use dedicated study rooms and quiet study areas within the property.

Yes, residents have access to a gym facility located nearby.

Yes, the property offers flexible short-term and summer accommodation options.

The property includes 24-hour CCTV, secure entry systems, and on-site staff for safety.

The property is located in a lively student-friendly area with cafes, shops, and entertainment options nearby.