Spiegelweg 5, Berlin

Your comfort is very important, and they want you to always feel at home with the property. Room changes are possible, but they are only allowed if you have completed your minimum stay. In order to change rooms, you will also need to sign a new contract with them.

Your keys need to be returned by 12:00 (noon) on the last day of your tenancy. When your contract has been successfully terminated and again as your move-out date approaches, they will send you an email with all the necessary details for the key return, which could be through a Partner company or a KeyNest location. They will also ask you to send them a picture of your key set before returning them. Non-compliance with the key return timeline may result in a penalty of 50 euros per day of delay. If you are planning to move out earlier than your move-out date and they have not yet sent you the instructions, please create a Help Request and ask them.

Failing to submit these items may delay the refund process and could lead to penalty costs. If file sizes are too large, they recommend compressing them to stay under 20MB.They require:A brief video tour of your room, focusing on significant areas like the bed, mattress, wardrobe, and desk (under 20MB). A clear photograph of the key set. Photos of any damaged or missing furniture, if applicable.

The instructions will be sent after your contract is terminated or a few days before your move-out date. If you are moving out much earlier and have not received them, please contact customer support by creating a ticket.

Yes, you must clean your room and tidy all common spaces. Personal belongings must be removed, including trash, toiletries, and food from the kitchen. Failing to leave the property in a clean condition can result in fines deducted from your deposit.