they only accept bookings if you are over 18, with the exception of properties in Scotland where you must be 16 or over. This is due to the legally binding tenancy agreement that every tenant is required to sign when living They also can only accept people in full time education.
They do provide female only accommodation in some of their schemes but it is not guaranteed that this will be possible. Please speak to the site team to find out more information.
They are more than happy to accommodate groups as well as individuals. Where youre not booking in a group,they understand your flat mates will be key to your experience so when you book as an individual, they will ask you a series of questions to help us to match you with the perfect flatmates.
Yes. It is your home so you are allowed to have guests visiting you.
Their standard office hours are between 10 am to 5 pm. Out-of-office hours are also supported by emergency contacts.
No they do not advise you to bring your own electrical cooking equipment for health and safety reasons.
The students are responsible for their own rooms and communal kitchen within the flat. All other rooms and communal areas are cleaned by the site cleaner.
If you are having any issues please contact the Accommodation team in the first instance, they will do all they can to help. In exceptional circumstances it may be possible to move you; however they would look to resolve any issues with you all.
Drop us an email or pop into the office to let us know, their on-site Maintenance team will be able to deal with most things.
No pets are permitted under the term of the tenancy agreement.
Yes, WiFi is included in your rent. You'll also have a broadband connection in your room on your desk.
All students who wish to pay their rent by using an installment plan are required to provide a qualified UK Guarantor. This provides us with the security and knowledge that the rent will be paid in full if you were to default on payment.
Yes you are entitled to cancel your booking but they will need you to provide proof for this.
It is possible but it depends on each scheme. They would advise you to check with the accommodation team before you make any arrangements.
Most of their sites offer summer and winter stays. Please check with the accommodation team for further information.