Arena Village, Leeds

You’re more than welcome to bring your own television. Don’t forget that you’ll need to buy your own television license. It’s worth checking that you can receive a good reception before buying your licence and installing your TV. That way, you won’t be out of pocket if you find that you’re unhappy with the quality of the picture

Bedding, Bathroom, and Kitchen essentials aren’t included, but you can easily order everything you need.

You can move in from your booking start date, which can be found on your contract.

They ask you to book a check-in slot ahead of your move-in date to avoid unnecessary queues and congestion. Check-in slots are available to book via the resident portal.

Parking availability varies depending on location, and where it is available, you may experience severe delays due to the number of residents checking in at the same time.

Don’t worry if you are running late on your arrival day and will miss your check-in slot – you will still be able to check-in, but there may be a slight delay.

There is Wi-Fi throughout your flat, including your bedroom, and the whole building. To connect to their wi-fi, simply open your internet browser once you arrive, fill in the registration form and the world (wide web) is your oyster. Hi-speed internet Wi-Fi is provided completely free of charge via a network and is available throughout the building including study areas and social spaces. To get online, connect to the network, open your internet browser, and fill in the registration form.

Residents are permitted a maximum of one non-resident guest at any given time, for a maximum of two nights a week. They ask that all guests are accompanied by the resident they are visiting whilst they are in the property. Residents are responsible for their visitor’s behaviour whilst they are in the property and their teams reserve the right to refuse entry if there is any breach of the property Rules, or if they believe their entry may cause a safety concern to staff, residents or other guests.

As much as they love animals, there is a strict no-pet policy at all their properties which is outlined in the property Rules appendix in your agreement. This is for the wellbeing of all their staff and guests in their properties. No pets, including fish, may be kept in the property. Additionally, residents are not permitted to bring animals into the property. This Rule does not apply to the extent that it restricts the keeping of a guide or assistance dog recognised by the relevant agencies.

You will be expected to clean your bedroom, shared kitchen, lounge, and bathroom areas during your time with them. Housekeepers will ensure the communal areas such as the stairwells are clean.

All their properties have laundry facilities onsite. Simply ask reception for a laundry card, top up with credit on the website or App shown on the card and you’re ready to go. Full instructions of how to use the machines are on the wall of your property’s laundry room.

They know that feeling secure and safe is really important to their residents, which is why they have a range of measures in place to give you peace of mind and to ensure you feel as safe as possible during your stay. They're proud members of a national code for non-educational establishments, the model for 'best practice' in student accommodation. All their properties have CCTV installed, and access in and around the buildings is operated with a secure key card/fob system. In addition, all bedrooms can be locked with your access keys. The property Team also includes Service and Safety team members who conduct safety patrols for the safety of their guests.

If you lose or temporarily misplace your access keys or fob, please report this to the property Team as soon as possible. They will be able to provide you access to your room whilst you try and find them. They can also provide you with a replacement if they are permanently lost, and will only ever charge you what it costs them to provide the replacements – no hidden admin fees.

In the UK, full time students are currently exempt from Council Tax during their studies so that’s one less cost to worry about. To qualify for an exemption form, please fill in the council tax form on the resident portal. They may also ask you to provide an exemption certificate from your university after you have checked in. If you don’t do this, the local authority may issue a Council Tax charge, and you will be liable to pay this cost.

Your deposit is protected by a deposit protection scheme. After you vacate your room, they will complete a check out inspection, and send your Final Account Statement within seven days of your contract end date. The Final Account Statement will provide information on any charges for cleaning and/or damage (if any have been applied to your account), as well as any balances due for rent (if applicable). These charges will be deducted from your deposit amount, and if they exceed the deposit amount held, you will be asked to arrange payment for the outstanding balance immediately. The scheme will email you 28 days after you receive your Final Account Statement and provide details about how you can have your deposit returned by them. You will then need to log into their website and complete specific actions before they will return your deposit.

To avoid charges for cleaning when you check out, you should make sure your room and flat communal areas are clean and tidy, and that all your personal belongings have been removed. You and your flatmates hold a shared responsibility for the cleaning of communal areas in your flat, such kitchens, corridors, and/or living space, so you’ll need to make sure these areas are clean and tidy before you leave, and that all personal belongings have been removed. Any charges for communal area cleaning and/or removing of belongings will be shared equally between all flatmates responsible