Calle Arroyo (Floor 3), Madrid

You can move in on any date in the month, they’ll leave the room ready by 2pm on your move in date. You’ll access your home through your digital key, which will enable you to move in whenever you want (if on the first day of your stay, after 2pm). Please consult your Home manager if you expect to arrive outside the general check-in times.

While check-in isn’t until 2PM, you can coordinate with your House Manager to drop off your bags before. Information for contacting them will be sent in your check-in email.

All their properties feature a Smart TV (40” to 50”), Superfast Wifi, furnishing, washing machine and comprehensive kitchenware (including fridge, crockery, cutlery, utensils and kitchen knives, pots and pans, cooking dishes, serving dishes, glassware, mugs, coffee press, kettle, toaster, hob, microwave, oven, freezer and tumble dryer are provided). Please check individual listings for information about additional apartment amenities and condo facilities as these vary by property.

The Property team meets all flatmates through the viewing process and they will chat to you to understand more about you and what you’re looking for in fellow flatmates.

Yes! In fact, cooking is encouraged, especially with fellow housemates.

This is your home, so you can have guests come over. You just have to give heads up to others in your apartment, so they are not surprised. Also, if the duration of a temporary stay is longer than 2-3 days, let the ops team know, and they will take it on a case by case basis.

You are welcome to invite friends over for lunch, dinner, etc. Just give others a heads up and be mindful of the noise after 10 pm. You can always take the fun to a general area with closed doors.

They ask that all tenants behave in a respectful manner towards each other, this includes keeping the noise down after 10pm on weekdays and 12 midnight at weekends and always informing other flatmates if you intend to have guests over. After signing the contract you will receive an email with all the rules.

As much as possible, they’ll arrange your viewings such that you get to meet your potential housemates.

There’s never a dull moment with their Property members, who come from a diversity of backgrounds, cultures and perspectives. What’s more, their gamut of exciting events means you’ll get to meet and engage with new friends whenever you want!

They try to provide as many standard accessories as possible, so you don’t have to worry or bring anything when you move in. From kitchen appliances to utensils, cutlery, vases, mixers, toast machines, plates, pans, cups, steam irons and more. Moreover, pillows and duvets are also included.

Yes, all their properties come comprehensively furnished. As a minimum you can expect in the communal areas: dining table and chairs, sofa and armchair, coffee table, smart TV, shelving unit and decorative accessories. In the bedrooms: queen sized bed, bedside table, bedside lamp, study/work desk with lamp and wardrobe.

They’re not able to remove any of the furniture provided but if there is space in your personal bedroom you’re welcome to add additional small items of furniture (as long as they don’t require any fixing to the walls).

They don’t focus on square meters. Their approach is to provide enough room to sleep on a comfy bed, of at least 1,20m wide, include a generous wardrobe and a work/study desk in a place where you can throw a yoga mat and practice yoga privately.

Most of their homes are around 150 m2. Each has a beautiful kitchen, big living room and dining areas, giving you plenty of space to hang out. Washing and drying machines are always offered in their homes.

Depending on the size of the apartment, there are 4 to 20 people in each house, meaning that each member typically has around 40m2 of total space. Each member has their own furnished room.

All properties have wifi, which ensures fast download speed and great signal strength throughout the property.

All properties come with last generation smart TV’s in the common spaces.

The price depends mostly on the city and the private room type that you choose. Please note that the prices include everything: from furnishing to utility bills, wi-fi, regular cleaning for common areas, etc. There are no hidden fees – you always only pay one bill a month, and that’s it.

They will need the employment contract and/or certificate of studies, a copy of the ID card or passport, the last 2 pay slips and a certificate of your own or the guarantor’s bank account. That’s it!

Yes, they need to hold on to 2 months’ worth of rent as deposit.

If there are no accident or damage cost incurred to you, your deposit will be refunded within 30 days after your move-out.

You can stay as long as you want. Their contracts have a maximum length of just a bit less than a year.

For now, their minimum lease period is 1 month.

Absolutely! They can refund your deposit to any account that you provide them with.

They require the security deposit amount to be paid before your move in. Your invoice can be paid a few days after your move in (through your account from abroad or after you open your bank account).

Unfortunately they do not accept payment by credit card. Payment will be made by direct debit or bank transfer.

Whether you’re leaving the country, relocating or would like to change your neighbourhood, you’ll have to inform them 30 days in advanced.

Rent is due on the 1st of every month. If you moved in mid-month, your rent will be prorated from the day of the month you moved in with them.

They’ve prepared a contact list of emergency numbers you can contact behind the main door of your apartment.

Property covers all maintenance in the property with exception of light bulb and battery replacement which is the responsibility of the tenant.