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21 Watercourse Mews, Cork
About the Property
The property is located at walking distance to city centre, just 15 minutes walk to Gran Parade, several English schools and 30 minutes to UCC.
Room Types
Bills Included
Cancellation Policies (2)
- Cooling Off PeriodThis property offers cooling-off period.View
- Other cancellation policiesGeneral cancellation policies may apply to this property.View
Payment Policies (5)
- Security DepositThis property requires security deposit.View
- Pay In InstalmentThis property offers flexible instalment plan.View
- Mode Of PaymentPayment via easy transaction modes.View
Frequently Asked Questions
How can I pay the rent?
The outstanding amount can be paid at arrival by card, bank transfer or cash.
They wish to remind you that rental amount must be completed within 24 hours after check-in or, in case of instalments, 24 hours after due date as indicated in the booking confirmation email. Failure to so so will result in a penalty fee of €50 from your deposit. Payment not completed within 72 hours will results in booking cancellation, forced eviction and loss of security deposit.
1)Card. If you want to use electronic payments over €500.00, they accept payments with credit card and debit cards issued only by EU financial institutions. You will receive a link to complete the payment by Stripe.
2)Bank transfer.
If you prefer to transfer the money by bank transfer, below is their account
What is the booking fee?
Property charges a €40 booking fee to all customers staying in their premises. They guarantee that all customers will find a clean room with fresh linen, in addition to biweekly common areas cleanings as well as quick and efficient maintenance service.
It still responsibility of all customers to contribute to regular household chores in order to maintain, at any time, an acceptable status of order and cleanliness. Property doesn't offer cleaning products and rubbish bags.
I placed a booking. When will we receive an invoice?
An invoice is issued between 6 to 4 weeks prior to the customer's arrival and must be paid 3 weeks before the arrival. The invoice charges the rental deducting the 12% partner commission plus the discounted booking fee and any additional service (transfer).
If the booking is a last-minute request (within 3 weeks of customer arrival), property will issue a invoice straight away and payment must be completed within 48h.
I want to cancel a booking before arrival. Is there any fee?
Short term bookings (less than 3 months)
● Free cancellation within 72 hours of booking, unless the booking date is
equal to or less than 21 days before the check-in date.
● Up to 21 days to check-in. The guest can cancel up to 21 days before
check-in and get a full refund minus the €40 booking fee.
● 21 to check-in. Bookings cancelled or altered are subject to a fee of €140.00.
Long term bookings (3 months or longer)
• Free cancellation within 14 days of making the booking, except when the
booking date is within 21 days of the check-in.
• Full refund less €140 up to 21 days prior to check-in
• €340.00 fee between 21 and 8 days prior to check-in
• €340.00 fee between 7 and 2 days prior to check-in.
• €340.00 fee 48 hours or less prior to check-in.
Do I have to pay the rent in full or I can pay per month?
The total price that you see when you place your booking online corresponds to the rent for the whole period.
If the booking is longer than 8 weeks, they will divide that amount in monthly rent or instalments. However, you can choose to pay upfront or merge some instalments.
The deposit has not been refunded in my card after 7 days?
If you paid the deposit by debit/credit card, it has been returned to the same card. In many cases, the amount you see as "paid" on your card is not a charge, but rather a temporary hold. When you paid a deposit to them, their payment processor will put a hold on the funds to ensure they are sufficient to cover the amount of the deposit. The hold on that amount has now been released, and you will see the funds returned to your account. However, the length of the hold may vary depending on the policies of your bank or card issuer. Typically, holds are released within 3-7 business days, but it can take longer for some cards. Basically you will not see any transaction between you and property: neither a charge nor a refund. In other cases, the amount will appear on your card shortly.
When will I get a refund of deposit?
Your deposit will be returned within 7 days after your check-out date, after inspection of the room.
If you paid by bank transfer or cash lodgement, please send them your bank account IBAN as soon as possible. They cannot process a refund without a valid IBAN. Transfers can be processed to Ireland or EU bank accounts only.
What happens if I don't like the room and I want to cancel after check-in?
They offer a 24h "satisfied or money back" policy as seen below:
After you move in:
● 24 hour satisfied or money back. Upon arrival at the accommodation,
Guests are entitled to a “Satisfied or Refunded” policy.
The Customer can avail of two options:
1. A different bedroom, subject to availability
2. A full refund of the rental amount
In case of option 2, the Guest must leave the accommodation within 24 hours
after checked in. Deposit and other charges will not be refunded.
If the room does not meet the Guest's expectations, property must be informed within 24 hours from check-in time. The guest must provide photo/video evidence that there are significant deficiencies to the property or to show that property is significantly different from advertised.
How can I collect a post or package after my check out?
If you have already checked out of their accommodation and are still waiting for your mail or parcel to arrive, don't worry, they've got your back!
Do I need a guarantor?
No, you don't need any guarantor to book with them (a second person such as a parent who is solvent and liable for extra payments).
Are meals included?
No, the accommodation is self catering. You can use common kitchen to store and cook your food.
Do I have to pay a deposit?
We require a security deposit of €100 or €300 for longer period bookings. The deposit will be returned after you leave the accommodation based on contract and room conditions.
How can I book a room?
You can book online in 3 easy steps. You can search availability and prices on the top of the page. To complete the booking you need to complete a payment of €150 in advance.
Can I view the room before booking?
We recommend you to book in advance so you can come at our accommodation the same day that you arrive in Ireland. However, if you are Ireland, you can contact us for arranging a viewing.
Do you charge an extra for utilities?
When you book Viva Ireland accommodation, you don't need to worry about bills and utilities: they are included in the rental cost.
Why I cannot book for one week?
We require a minimum booking of 2 weeks.
What is the maximum duration?
You can book for a duration of 1 year.
How can I pay the rental amount?
Once you have booked the room, the rent is due when you enter to the accommodation. We don't charge you before you can see the place. Bookings longer than 8 weeks can pay rent in monthly instalments.
Do I lose the money if I don't like the room?
No. If you are unhappy of your accommodation, we can offer an alternative or refund. We have a 24h satisfied or money back policy. Check our Terms & Conditions for further information.
I have a problem at the accommodation. What can I do?
We have a 24/7 service by phone or whatsapp. Our service includes property maintenance.
21 Watercourse Mews, Cork
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7. 15 Annmount
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