Robinson Village, Ottawa

To book you will need to complete the verification process by uploading a photo ID, proof of study, proof of address, ID proof of guarantor, and then pay the deposit listed in the booking process. If you are a student, we require proof of study instead of proof of work. This full process can be completed online.

It is proof that you have a guarantor agreeing to secure or 'guarantee' tenancy agreement/contract. A guarantor can be an individual (parent, spouse, relative, etc.) who promises to pay a tenant’s debt in the case the payment has not been transferred for a reason.

You can only select beginning and end of the month as a move-in date. If you have a specific move-in date in mind, you may contact by mail in case we can accommodate your inquiry.

Bookings are done individually, but you may request to live in the same apartment with your friend. We do our best to make this happen but it is based on availability. Please contact our booking team by mail.

In most circumstances, your exact room is assigned the day you move in. Our housing coordinators will introduce you to your roommates when you move in.

We have all-female, all-male, and mixed apartments, based on availability at the time of booking. During the booking process kindly let us know your preference and we will do our best to accommodate it.

Please see our cancellation policy.

Please see our cancellation policy, with a special Covid-19 update. Proof will be required for cancellation requests based on Covid-19. Additional fees might apply depending on how much notice is provided.

A furniture deposit could be used as a credit for a future booking if the cancellation is related to Covid-19. Other terms and conditions can be found.

The furniture deposit is to secure the room and cover any potential damage to furniture, other loss, or default in rent payment. Please see our furniture deposit policy here (does not apply to Toronto and Montreal premises).

The deposit will be returned within 21 business days after the rooming agreement term stays, provided that the contractual obligations have been met and mandatory fees have been deducted.

The service fee is a non-refundable administrative fee, to cover costs associated with your application process, verification, screening, and contract preparation.

We allow flexible lease terms, and rent payment is due every 4 weeks. A payment plan will be generated and added to the end of your housing agreement for your reference. Let's say you rented a room at a rate of $275/week, and your total duration of stay is 12-week. You will need to make payments in 3 installments of $1100/each.

Room type changes are subject to availability and will involve an extra cleaning fee pending approval.

You need to provide a written request to extend your stay, preferably with a 30-day notice. Extensions are based on availability and we do our best to accommodate them.

You will live in a co-living space with other roommates. 95% of our premises accommodate three (3) roommates in total. An exact number of roommates depends on the apartment layout and location.

Unless specified otherwise, all rooms have shared bathrooms. If you are looking for ultimate privacy, we do have a master room with a private bathroom and entire apartment options in certain locations.

Generally, you will be sharing the bathroom with 2 other roommates depending on the apartment layout. We have some apartments with a master room with a private bathroom, based on availability.

There is a small dining area near the kitchen area. Particularly with the Covid-19 precautions, we discourage our residents to gather in common areas unless necessary.

Yes, all of our apartments come with a fully furnished, shared kitchen. This includes a small dining area, pots, pans, dishes, utensils, and appliances.

We are happy to provide each resident with an unlimited Wi-Fi internet connection. This is included in the rental price. Also, property prepares the rooms with fresh bed linens and deep cleaning before the move-in. Residents need to leave the room in the same condition as it is found, including the replacement of fresh bed linens and completion of deep move-out cleaning.

Yes, all our premises have either in-unit or on-site laundry.

Parking may be provided for an additional fee, provided that the duration of the stay is a minimum of one year. Please contact by mail for details.

Unfortunately, we do not place locks on doors. Due to existing fire code requirements, we attach importance to the security of the co-living units, and individual locks create a less preferable environment in terms of the security of our tenants.

Flex space is one of the budget-friendly options we offer. It’s ideal for students looking for luxury living with basic privacy. The space is an alternative to a shared room and is created with a temporary bookcase partition. The full description can be found on our website.

Prior to moving in, your room is cleaned and you are provided with fresh linens. It is up to all roommates to keep their rooms and common areas clean.

Due to the unique living environment at property premises, constant overnight guests are not allowed. You are able to have friends and family visit you. However overnight guests overpopulate the apartment and are not permitted.

Meal plans are not provided. Our apartments have fully furnished kitchens with standard appliances including pots, pans, dishes, and cutlery. There are grocery stores nearby.

We provide fresh bed linens prior to moving in. Our rooms are fully furnished with a bed, study desk, side table, lighting, and smart TV. As long as the room is left in the same condition after your stay, you may replace your own linens and small furniture.

Yes, you can rent an entire studio or one-bedroom apartment. Please check our website for availability.

Our residence is a co-living shared space and we encourage open communication to try and resolve any household issues. Please contact your housing coordinator, for some further assistance.

Most of our locations have a concierge security desk. Additionally, a key fob is needed, to enter the building.

Check-in generally begins after 4:00 pm on your planned move-in date. You will receive move-in instructions by email, which will include the housing coordinator’s contact information. You can inform them when you’re on the way, or a time you plan to be at the residence and they will meet you.
You will have a short orientation when you arrive and will receive your keys if your first rent payment was made.

You can call / message the coordinator via WhatsApp and let them know your arrival time. You will be able to leave your luggage in the common area of the apartment and return later once your room is ready.