Soto House, Pamplona

For their Spain-based properties, all payments can be made via the property portal. All Rent payments are due on or before the due date set out in your tenancy agreement. If you are unable to pay the rent instalment, you must speak to a member of your onsite team, who will assist and advise you on your options. If you fail to pay your rent, then they will refer your debt to STA, their debt management company, who will recover the debt on our behalf, all additional costs incurred to recover the debt will be added to the amount owed up on collection of this.

If your room is available, you may be able to move in early and you will be charged Rent for this period. Please contact a the property team member at the property to enquire about early arrivals.

False alarms or unwanted fire signals occur when the fire alarm is activated when there is no fire. False alarms can be a significant inconvenience to all residents and staff and cause unnecessary pressure and resources for the local fire authority. You can help to reduce false alarms by following a few simple rules: 

1. close you bathroom door when taking a shower, steam can cause an activation. 

2. do not smoke in your flat, room or studio. 

3.do not cover a fire alarm detector and never tamper with fire safety equipment. 

4. keep kitchen fire doors closed, open a kitchen window or use extract fan to clear room of smoke when cooking. 

5. avoid using products such as deodorant and hair spray near smoke alarms.

A Fire Risk Assessment (FRA) is an inspection of fire safety in your buildings. The purpose of the assessment is to: 

Assess the risk of a fire occurring. 

Assess the likelihood of the occupants being able to respond to a fire. 

Assess the consequences of a fire occurring in the building. Take preventative action.

Please ensure you check your welcome handbook for details of prohibited items: 

Never use portable heaters, these are prohibited. 

Do not use non UK electrical items or adapters and never use a two-point plug with a three point socket. 

Do not dry laundry on your electrical heater 

Do not leave mobile phones on charge while unattended or asleep. 

Keep electrical items and leads away from water.

Please ensure you check your welcome handbook for details of prohibited items: 

Do not use candles. 

Do not smoke in your flat, room or studio - smoking is prohibited. 

Please use the designated smoking area. 

Do not have barbeque on a balcony or inside your home. 

Do not cover a fire alarm detector and never tamper with fire safety equipment. 

Clean the fluff/lint from your tumble-dryer after each use.

Property do not offer any discount for full payment.

Cinema area, games area, on-site gym, lounge, study spaces, private dining, breakfast bar and more! Check out property property page for all communal spaces.

Yes, property provide a 100MB connection as standard. Each resident also has their own private network, offering a secure connection between up to 15 devices.

Property have on-site bike storage. Don’t have a bike? You can hire one of property's for free!

The properties are centrally located, within walking-distance to university campus’ most within the City Centre itself, reducing the need to travel by car, however please enquire with property leasing team who can assist you further with paid options or in-house parking.

Yes, property have an on-site dedicated gym free for you to use, equipped with both cardio and strength related equipment.

Property provide a variety of time slots throughout the day, staggering out property move-ins so that property's team can greet and assist each resident as they move in. If you would like to book in a particular slot please let a member of the property team know when you will be arriving as soon as possible.

Properties are creating communities of happier, healthier students and want everyone to feel at home. If you are looking for some part time work and are an enthusiastic person who enjoys helping others, then please get in contact with us and ask about applying to one of Property student Community Assistant roles.

Absolutely! Property en-suite apartments have their own private bedroom and bathroom, but also benefit from a shared kitchen and living area – the ideal space to get to know your new flat mates! Property do also accept applications for Dual Occupancy in Studios. NOT APPLICABLE FOR HUXLEY STUDIOS

Property have community assistant roles available for students, please contact us for further information.

Some studios have a TV in their room, and some shared apartments feature TV’s in their living rooms. If your apartment does not feature its own TV you can bring your own if you wish. property also feature Smart TVs in the shared communal spaces of the property.

Property do not provide any TV Licenses, so you will need to register for your own TV license.

Property want you to be happy with your room choice and they will do best to accommodate any requests to change rooms. However, these are largely dependent on what rooms property have available at the time the request comes in. Booking early will mean you get your pick of all property rooms so that you will not have to settle for your second choice.

Properties are centrally located within close proximity to universities and the City Centre, please visit the property page for exact travel times.