The Hana, Los Angeles

Yes, but when moving out, your unit should be restored as it was originally. If it was there when you arrived, it should be there when you leave.

It varies by property. Check the amenities section of the property you're interested in to see if a washer and dryer are in the unit or on the property site.

PMG WIFI is typically around 50 Mbps / person. Speeds may vary depending on the internet service provider.

It varies by property. Check the amenities section of the property you're interested in to see if cable internet is an option.

If you have any questions about your lease, please contact your leasing agent directly. They'd be happy to help out.

Credit score requirements vary by state as well as income requirements. Please contact them for more details.

Co-signers should have a US-based address and a credit score of 680-700 (depending on location) or higher. Your co-signer’s income should be at least 3 times the monthly rent.

It varies by location and home. Check the amenities section of the property you're interested in to see a full list of what's available. You can also reach out and talk to your leasing agent.

They use Docusign to generate the lease agreement, and it will be sent to your email.

It varies by location and home. Check the amenities section of the property you're interested in to see a full list of what's available. You can also reach out and talk to your leasing agent.

You'll receive your security deposit via check within 2 - 3 weeks after your move-out date.

PMG does typically require a security deposit, though this can vary by market. The amount is usually equal to one month's rent.

Yes, there is an income requirement when applying for PMG properties. The specific amount varies depending on the region, with the general guideline being that the income-to-rent ratio should ideally range between 2.5 and 3.

They strongly recommend that all tenants purchase renters' insurance to protect the home and their own property. You'll be charged a penalty if there's any damage to the house and you don't have insurance.

They accept Visa, Master, Amex, Discover, and bank ACH.

Yes. They're using Stripe, which requires a 2.9% fee+30-cent fee or a 0.8% ($5 maximum) fee with ACH payments.

They have virtual tours available for various properties, and they can also send out tour videos to interested prospects.

If you didn't receive the lease documents, please double check your email and the spam folder. If not, reach out to your leasing agent directly.

Please reach out to your leasing agent, and they will send you a new copy.

Yes, all tenants will have to sign the lease agreement.

All their leases are unique to their region and should be able to cover all local laws and ordinances.

Please reach out to the leasing agent that has been in communication with you, though not all requested changes may be possible.

They will send check-in instructions a week before you move in, including a checklist with details explaining how you can get your key. If it's a smart lock, you'll receive the code. If it's a traditional lock, you'll receive access to the lockbox service.

Their community events include small inclusive board games, open house barbecues, baking, bowling, floral design, fashion shows, and even fancy yacht parties!

Regular community activities such as Game Night are free for community members only. You might have to pay to attend large-scale events, but as a PMG community member, you'll enjoy big discounts — as much as 50% to 80%.

If you're one of their tenants, you're a PMG community member. they do open some events to the public, but mostly they're just for tenants.

Too many! Detailed benefits depend on where you reside. In general, you are able to gain special discounts from local restaurants, coffee shops, fashion shows and other entertainment spots with PMG membership. You can join their regular social gathering and networking events for free. they also frequently give away high-value prizes such as iPads and Xboxes through their online activities. Shoot them an email and tell them what's the next community benefit you want them to offer!

The free PMG Community Shuttle Bus service serves the Los Angeles USC neighborhood and Pittsburgh neighborhood. Look for the buses with a PMG logo, and check your WeChat Mini Program to get the real-time location of the bus. Simply scan this QR code with your Wechat account.

Their maintenance staff responds to requests within 1-3 business days. They'll keep you updated and give you a window of time when they'll arrive on the day-of.

They're serious about maintaining the quality of PMG properties, and ask that you report any suspected damage to PMG Management as soon as possible. You'll save yourself money in the long run, too, because they won't deduct anything from your security deposit.

They cover all the maintenance within 48 hours after you move in. After 48 hours, their professional maintenance staff / partners will help you figure out whether they can cover it. To learn more details ahead of time, please refer to your lease agreement.

Before signing the lease, renters should be aware of all rental details such as the monthly rent, concession, utility calculations, whether or not furniture is included, etc.

Unfortunately, they do not support the option to cancel payments.

Once you have made a payment, you will arrive at a payment success page. An email notification will also be sent to your email confirming the payment.

Unfortunately, they do not support the option to stop an in-progress payment.

If you are part of a group lease, please coordinate the rent amongst yourselves.

There will be a $30 NSF fee if your payment got rejected by the bank. Please try to make the payment again.

Safety is a very subjective matter. Before signing the lease, they encourage prospects to tour the apartments and houses to find a place in their desired locations.

Though they don't guarantee roommate compatibility, they have PMG Community Success Managers to help you create strong bonds throughout the PMG community. You can count on them to organize activities and events to help you get involved in the community and meet people.

PMG offers both traditional property management, as well as co-living spaces to help cater to different needs.

Yes they will be able to assist based on their availability at the moment.

You can search by neighborhood or by map on the website.

Please reach out to the leasing office if you have a qualified person and the office will assist directly.

PMG has a variety of rentals available. they have apartments, houses to rent by the room, or whole when available, and coliving spaces near universities.

Yes! they have a PMG App that can be used to make payments and submit work orders (Currently for USC only).

Reach out to the property manager if you are a tenant.