365 Albert St., Waterloo

Your rent includes gas, water, furniture, snow removal, maintenance, and cleaning of building common areas. Unlimited high speed internet is also included at no extra charge. Electricity/hydro, cable TV and phone are the tenant’s responsibility, but they can provide you with all necessary contact numbers to make connection arrangements.

Yes. As per your signed lease, you have agreed to purchase your own shower curtain to prevent water damage throughout your suite/unit and the property. Water damage as a result of a missing shower curtain is your responsibility, meaning the cost associated with such damages will be charged to the leaseholder. Floor mats are highly recommended as well.

As a courtesy, they will plunge your toilet for $40 if the toilet overflows as a result of a clog (e.g., too much toilet paper). Ideally, you should invest in a plunger. If it is an emergency, please contact them immediately to address the issue.

Your bathroom fan may not be broken. In your suite’s common area you will find a switch, similar to a light switch. This switch is your primary on/off control of the fan in the bathroom. If your primary switch is ON this will prevent the fan switch from working in the bathroom. Considering so, please ensure that this switch is left OFF at all times.

Simple problems such as a clogged or running toilet, can be easy to fix! It is recommended you follow the FAQ and try to resolve the issue on your own first. If you cannot and need professional assistance you should complete a work order through the tenant portal. *Note: this might be a chargeable service Most toilet clogs can be resolved quickly with a plunger. However, if you do not have a plunger:

• Fill the toilet with dish soap or laundry detergent
• Add a pot of boiling water and wait a few minutes before flushing

The hot water should break through the clog as the soap washes everything through the siphon and out of the drain.

A continuously running toilet is usually caused by a flapper (the rubber or plastic valve in the bottom of your tank), that fails to seal. Open the toilet tank and adjust the float arm to see if the water stops an inch below the overflow pipe. If the water doesn’t continue to fill, the flapper needs replaced. Submit a work order on your tenant portal and a field services member will be out to assist.

Open the toilet tank and put a few drops of food colouring into the water. Return after 15 minutes to see if the colour inside the toilet bowl has changed. If the colour has changed, your toilet has a leak. But if the water in the toilet bowl is still clear, you do not have a leak. If you have a leak submit a work order on your tenant portal and a field services member will be out to assist.

The simplest method to clear a clogged drain without chemicals by using baking soda and vinegar:

• Pour ½ cup of baking soda and ½ cup of vinegar down the drain
• Plunge the faucet with a plunger for 30 seconds to prevent the mixture from bubbling upward
• Let the mixture sit for 30 minutes
• Boil a kettle of water and then pour it down the drain to clear it.

If your kitchen sink is taking longer to empty, a clog is likely forming in some part of the drain. A plunger may be able to pull out the obstruction. You could also use baking soda and vinegar solution, along with boiling water to loosen and break up the clog.

Clean your dishwasher by filling the detergent container with white vinegar and running the machine on a long, hot cycle. Do not leave any dishes in the washer for this cleaning cycle. Repeat as necessary.

If your dishwasher isn’t draining, it’s likely due to a leaky inlet valve and/or mineral deposits in the pipes. Empty the dishwasher and start a new cycle on empty. Cancel the cycle after a few seconds and open the door. If the water is gone, the dishwasher is fine. If not, the inlet valve should be replaced.

They encourage their tenants to purchase insurance, in the event of a flood or fire.

Yes, all of their buildings are equipped washers and dryers.

Tenants will not add/change locks or keying in any way.

If residents lose their key or become locked out of their apartment, the following options are available:

1. During posted normal business hours (excluding holidays) residents may come to the leasing office for assistance. There will be a fee for any replacement key provided. They cannot guarantee that the office will always be open during business hours. Resident must provide proof of identity before being allowed entry into the apartment.
2. After normal business hours, residents may contact the after-hours phone number provided thru the tenant portal or on the recorded office message, and a field servicers member, if available, will open the door. A callback number must be left so that the staff member can speak to the resident prior to opening the door. There will be a $175.00 fee charged for this service. Please understand that this service is provided as a convenience to residents and that a field services member may not be readily available if dealing with other emergencies and you may need to wait.
3. If you try to tamper with the lock devices on your unit you will be charged at your own cost and expense to return it to the state provided to you at time of move inn. Access to resident units needs to be supplied in case of an emergency. No alterations to the locks are permitted.

Your door handle lock is designed to lock a specific way. In order to lock the door from the interior of your suite, please turn the lever upwards prior to turning the lock.

Parking is provided by and can be acquired.

Every license plate is allowed 15 free street parking exemptions throughout January-December with the City of Waterloo.

Yes, their properties have Accessible Parking as well as accessible entrances. The lights and power outlets in one of my rooms aren't working / I lost power in my suite. An overloaded circuit is the primary reason for a breaker tripping and occurs when a circuit has more connected electrical load than it is supposed to have. First, make sure that you have turned off all appliances and devices that are connected to that breaker. You will know which these are, as they will not currently be working. Locate the electrical box and find the breaker that has tripped. Push it back to the “OFF” position (it may already be there) and then back to the “ON” position like all the other breakers. If this does not work, please file a maintenance request. This can be done through your Tenant Portal by clicking on the Service tab and selecting Maintenance Request. There are also reset buttons on select GFI outlets, only to be pressed if you lose power from the outlets and the orange indicator light is on. Their heating and/or air conditioning is not working! Please ensure your thermostat is set correctly to heat or cool and the fan is on “Auto” setting. Then ensure all windows are closed properly and in the lock position.

Common Area Work Orders can be submitted on the Tenant Portal for items in your building outside of your unit. They want to hear about graffiti, leaks, missing or damaged finishing’s in the corridors, landscape concerns, safety hazards and items that effect the enjoyment of their community in their buildings. Work orders can include details on what and where the job is located, the urgency, nature of the issue, and when the issue occurred. A picture is worth a thousand words. If you can capture and include a picture when you submit on the tenant portal it will help their field services team in resolving the concern.