Buschkrugallee, Berlin

If during your tenancy you need to change your plans and move out early or extend your tenancy, they will be here to help you, simply contact their customer care team. Please note that PMG is not part of the tenancy agreement with your landlord, so you will need to inform both PMG and your landlord of your decision. Some rental agreements have early departure clauses, so they recommend that you check these in advance of your application. If you wish to stay in the property after your rental agreement has expired, you will need to enter a new booking request online, as this will be considered as a new rental. They recommend that you do this quickly to avoid losing your rental property.  

Each property listing includes a set of house rules that are non-negotiable and set by the landlord. - Smoking Allowed: Indicates whether or not smoking is permitted on the property. It is highly recommended that you follow this rule, otherwise you risk losing the security deposit. - Pets Allowed: This will indicate if the landlord will allow pets to enter the property, it is recommended that you add information about your pet in the notes to your booking request so that the landlord is informed in advance. - Overnight Guests: Most owners do not allow guests to stay in shared properties, so please check if this is allowed or if the landlord will charge a supplement. - Couples allowed: Room owners do not allow couples inside the room.  

As they work with both property managers and private owners, you may find administration fees in some listings. These are fees that are charged by property managers to cover administrative costs, including, but not limited to, contract registration, inventory checks, reference checks, cleaning and sanitation costs. If your listing contains an administrative fee, you will find information about this in the Pricing and Availability section of the listing. These costs are NOT included in the PMG commission and will be payable directly to the landlord after the booking.  

Once your reservation is confirmed, you will receive the landlord's contact information to arrange your arrival at the property, signing of the contract, and payment of the deposit or other costs. If you have not received a response by e-mail or phone within two days of booking, please contact them. They try to make their real estate listings as transparent as possible with high-quality photos, videos and floor plans. Their experts know how important it is to make sure you have as much information as possible, so you can rent with confidence. As an additional step, they provide you with a 48-hour guarantee from the time of move-in to signal to them if there is anything wrong with the property. If you feel that the property is significantly different from how it was presented in the listing, then they can help you. Here's what to do: 1) Contact the homeowner. Indicate what the problem is. In most cases, landlords will work quickly to resolve any problem. 2) If the landlord does not respond, or if you cannot come to an agreement with them, contact them within 48 hours of your move and tell them what the problem is. This is important, since they normally transfer the rent payment to the landlord 48 hours after your move-in date, if they do not hear from you. Please provide them with visual evidence, such as a photo or video, that shows them what is wrong with the property.  

If during your tenancy you need to change your plans and extend your tenancy, they will be here to help. Please note that PMG is not part of the tenancy agreement with your landlord, so you will need to inform both them and the landlord of your decision. If you wish to stay in the property after your tenancy has expired, you will need to enter a new booking request online, as this will be considered a new tenancy. They recommend that you do this quickly to avoid losing your rental property. For loyalty discounts on their rates, please get in touch with their team.  

PMG is an online platform that allows you to rent properties directly from the landlord. Consequently, the rental contract is between yourself and the landlord. PMG is not part of this rental contract. Sometimes you will need your contract in advance for visa purposes, or to set up bills or direct debits. Once the landlord accepts your booking request, you will receive the landlord's contact details. They recommend that you ask the landlord to send you a copy of the contract directly. Each landlord will have their own contract and clauses, so they do not have a template of specific information to provide you with in advance. You will have specific clauses in your rental contract regarding notice, penalties, rules, regulations and security deposit. Please note that the contract is between you and the landlord, not between you and Spacest.com.  

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