Castle Hill, Cambridge

Don’t worry if you do not have a guarantor, we do have other options available for you. Full payment contracts are available. This would mean your rental is payable upfront at the start of your tenancy and therefore no need for a guarantor. However, we know that upfront payment can be a big ask and in these circumstances we can recommend an approved UK rent guarantor service. Please speak to your individual site team if you are looking to use a rent guarantor service.

You can log maintenance issues through the online portal by logging into your account on the website and clicking ‘Maintenance request’. You can also report urgent issues to reception either by coming to the reception desk or calling the telephone number on the site web page. A member of our friendly on-site maintenance team will aim to resolve the issue for you quickly.

If you require any instructions or user guides please contact your property manager who will be able to assist with this, or any of our staff on site will be able to assist with this.

Each Property site has a friendly team available to our residents 24/7. For some of our sites, an emergency contact number will be provided when staff are not onsite.

If you booked directly with us, you will be able to move in on your tenancy start date, please check your tenancy agreement for confirmation of this, or contact the accommodation team at the site you have booked.

If you need to move in earlier than your tenancy start date, please contact the site you have booked at, all contact numbers and emails can be found on their web page. Early arrivals are subject to availability and you will need to pay any additional rent due before you move in.

Property offers tenancies of different lengths, including short-term contracts. The minimum stay is 4 weeks, and all short term lets are subject to availability and must be paid in advance. If you are interested in a short-term contract, please contact the site directly.

You can move out whenever you want. However, remember your contract is a fixed-term tenancy agreement so even If you move out before your tenancy ends you will still need to pay the full amount of rent.

If you need to extend your contract for whatever reason, please contact your accommodation team directly for prices and information. Extensions are subject to availability.

To book with us you will need a guarantor. However, please note your guarantor must be in a position to pay any rent due if you are struggling to pay your rent or your student loan is late. If you have any questions about nominating a guarantor, please get in touch and we’d be happy to advise further. If you pay your rent in full upfront, we may be able to offer you a non-guarantor option. Please contact us before making your application to discuss.

Our shared flats range between all of our properties. If you need any further information about how many rooms would be in each flat at your individual residence please contact your individual site team for further information.

When booking directly with us, you choose which room to book into within each building, you can also see your flatmates preferences to see if you think they would be suitable flatmates for you. This gives you more control over who you will be living with.

While we can let you know the ages and genders of your future flatmates, we cannot provide their names or any other personal information. This information is present during the self-select process on line. However, you can find your flatmates through our Facebook pages, or through your University’s social media – it’s a great way of getting to know everyone in your flat before you’ve even moved in!

If you’re planning on living with your friends, you’re in luck! You can all book together via our self selection process so you will be guaranteed the same flat together.

Unsure of what you need to bring for your bedroom? we're here to help! When it comes to your bedroom, please note that we do not provide bedding. We suggest you bring along a duvet, pillows and bed linen. You may also want to bring clothes hangers, towels and a laundry bin. While we provide some kitchen appliances, we do suggest each tenant brings their own crockery, cutlery and other kitchen utensils. Upon arrival, most students living in shared flats arrange with their flatmates to buy some communal items – we recommend this as a cheaper option which would also avoid cluttering the kitchen with multiple items. For a full list of what we advise you to bring, check out your student handbook. If you are unable to bring certain items with you, don’t panic – there are plenty of shops close by where you can find the things you need.

Car parking requirements are different at all of our properties therefore it is best to check with the individual site teams when booking for further information on parking.

No, smoking is a fire hazard and so for the safety and comfort of everyone, smoking, including the use of e-cigarettes/vapes is forbidden in either your room, the communal areas of your flats or any other internal area of the building. There are designated smoking areas in the grounds of every building which you are welcome to use. Note that anyone found to be smoking in the building will be subject to our antisocial behaviour process.

As a tenant of a Property site you are more than welcome to invite guests to your accommodation for up to 2 nights at a time. If your guest is staying overnight, please let a staff member know. They also suggest that you do be mindful of your flatmates: let them know before your guests arrive, and ensure you still comply with site rules regarding noise in the flat. Moreover, remember that as a tenant of a Property site you are responsible for the behaviour and actions of your guests.

It may be possible to change your room after you have moved in depending on availability- they suggest you get in touch with your accommodation team on site, over the phone or through email. Please note to be able to complete a room move, your rent account will need to be fully up to date, an inspection of your room will take place and you will incur a £50 administration charge that will need to be paid before the move can take place.

Your rental will have set due dates, please check your tenancy agreement so you can familiarise yourself with when your rent is due. There is a £50 admin charge for tenancy takeovers and room moves. If you prefer you can also pay your rental in full at the start of your contract. If you are unable to make your rent payment on or before the set dates for whatever reason you must inform the accommodation team at your site, either by emailing the site team, coming to the reception desk or calling the telephone number on the property web page.

You can pay your rent through the online portal – simply log into your account on website and click the option to ‘Pay your rent’. If you are unable to pay through the online portal, you can pay via bank transfer. Please speak to your accommodation team for further details. They do not store debit/credit card details.

Many of our Property sites have onsite security staff and digital entry systems in each building. For some of our sites an emergency contact number will be provided when staff are not onsite, ensuring that our buildings are safe and secure.