Rauschener Ring 26B, Hamburg

They do not manage the rental of parking spaces as a standard service, so this is not included in your rent. their recommendation is to always use public parking spots on streets nearby. 

Please refer to the Rental Agreement you signed with property management to find more information about your minimum stay, termination notice and end-of-contract dates. They sent you a copy of the Rental Agreement via email during the signing process. You can find this information in the Termination section of your contract. 

When moving into a new place, it's important to consider all the costs associated with it. Apart from the rent, there are other expenses that you need to keep in mind. Here's a breakdown of what you can expect: Membership fee and deposit: These are one-time fees that you need to settle before moving in. The deposit will be refunded after the contract termination, if no issues arise. Included in your rent: Your rent covers bills, internet, and cleaning services (depending on your contract details). Not included in your rent: Germany: The TV and Radio Tax, or Rundfunkbeitrag, is mandatory by German law and costs €53 for every 3 months. This is shared by all tenants in the flat. Property management cannot take care of the payment on behalf of tenants, but you can share the costs with your flatmates. 

Your comfort is very important, and They want you to always feel at home . Room changes are possible, but They are only allowed if you have completed your minimum stay. In order to change rooms, you will also need to sign a new contract with us. You can learn more about the Minimum stay clause here. 

Tenants who have booked their stay directly with property management have the right to revoke their contract within 14 days from the date of conclusion of the contact (in other words, the date you signed your contract). 

The rental agreement notice period is explicitly outlined in the lease or rental agreement document that you signed when initially renting the property. You should have received a copy of this document by email during the contract signing process. Look for sections related to "Termination" or "Notice" to find the specific details regarding notice periods. The notice period is crucial for both parties to plan accordingly. It allows you to find a new place and to prepare the property for a new occupant. It helps avoid abrupt changes and ensures a smoother transition for everyone involved. 

If you are unsure about your minimum stay, please refer to your contract or reach out to their team for assistance. They are always happy to help clarify any questions or concerns you may have. It is important to note that the minimum stay requirement is in place to ensure that they can provide a consistent and reliable service to all of their tenants. By committing to a minimum stay, they can ensure that they have the resources and capacity to meet your needs and provide you with the best possible experience. They are committed to providing their tenants with the highest level of customer service and support. If you have any questions or concerns about your minimum stay or any other aspect of your rental agreement. 

They are happy to hear that you want to extend your contract! Your contract has no expiration date, which means that you can stay in your flat for as long as you like. They believe this commitment to an open ended agreement offers you all the flexibility you need to decide how long you want to stay , and ensures a stress-free and convenient living experience. However, in case you already terminated your contract but changed your mind and decided to extend your stay, please create a Help Request through our Member's Portal or your property management app. Be aware that extensions will be granted based on room availability. 

They want to make sure that your move-in process is as smooth as possible. That's why they have a clear payment process in place. Here's what you need to know about when the first payments are due: Deposit and Membership Fee Once you have entered your payment details on our payment platform, the deposit and membership fee will be charged. These fees need to be settled as soon as your contract has been signed and at latest one week before your contract starts so that they can send you proper move-in instructions for your new apartment. First Rent Payment The first rent payment takes place on different dates depending on how you booked with property management. Here's what you need to know: If you booked directly with property management: All payments need to be settled before your move-in date in order to receive your keys. The first month rent is charged automatically on the day the contract officially starts and from then on, the transfer of the rent is always due on the first day of the month. If you are moving in the middle of the month, then the first rent is due one day before your contract starts. After that, you will receive an invoice each month when the rent has been paid. Their system automatically withdraws the rental payment on the 1st of each month — depending on your bank it could take a few days to show up in your account. If you booked through a different platform All payments (1st rent, deposit, and membership fee) need to be settled before your move-in date in order to receive your keys. If you booked through one of their partner companies, most of these platforms charge you the 1st rent themselves and then transfer it to property management . Please make sure you follow their instructions and processes timely. Keep in mind the membership fee and the deposit are still settled directly with property management, through their payment platform Stripe. Some of these platforms charge their own fees for their services. Keep in mind these fees are not related to property management and do not cover your deposit, rent, or membership fee. If your move-in date is very close and you choose the SEPA payment option, your transfer can take a few days to take place and this holds your key handover. In that case, they suggest that you pay with a timely method such as a debit/credit card. they hope this information helps you understand when the first payments are due. 

If you have already made the payment but your deposit is still showing as pending, there are a few possible reasons that could cause this issue. The payment details you provided are incorrect. If there was a mistake in the information you entered, this could be the reason why your deposit is still pending. To check your payment details, simply click on the link that was sent to you during the onboarding process and enter your details. You have insufficient funds in your bank account. If this is the case, you will need to transfer the necessary funds to your account to ensure that the payment can be processed successfully. Your bank denied the payment due to other reasons. You should get in touch with your bank to find out why the payment was denied. This could be due to a variety of reasons such as a hold on your account or a security issue. In any case, if you are still experiencing issues with your deposit, please create a Help Request through our Member's Portal or your property management app. They are committed to ensuring that all their customers have a seamless experience when using their platform and they will do everything they can to resolve any issues you may be experiencing.

They want to make sure that their payment terms are clear and easy to understand. Here are some important things to keep in mind when it comes to paying your monthly rent: Rent is due in advance: You will need to pay your rent for the upcoming month before the first day of that month. This means that if you are renting an apartment for the month of October, you will need to pay your rent before October 1st. Automatic payments: Their system will automatically withdraw your rental payment from your chosen payment method between the 27th of the preceding month and the first working day of each month. This means that you don't need to worry about manually making a payment each month. Payment processing time: Depending on your bank, it may take a few days for your payment to show up in your account. Please keep this in mind when planning your budget. Invoices: After your rent is paid, their system will automatically send you a receipt. 

This is entirely up to you. When they receive the termination request, they will ask you to confirm and provide us with your updated bank account information. This way they make sure that you receive your deposit in the desired account. Keep in mind that refunds to a Non-EU bank account generate a fee of 100 Euros and might experience significant delays in the timeline of your refund due to the bank’s processing times for international transfers. they highly recommend using your EU account to guarantee that your refund gets to you in the expected timeframe. If you have terminated your contract and haven’t sent them this information yet, please create a Help request through their Member's Portal or your property management app. This information is key for them to refund your deposit timely. 

The deposit will be refunded within 8 weeks after your contract termination date. If the deposit was not refunded in the time frame mentioned above, please check the following: Your end of the contract: The 8 weeks time frame starts from your contract end date. You can check this date on their email confirming your termination request. If you moved out earlier from your home, the 8 weeks calculation is still based on your contract end date and not the move-out date. 

Refunds to a Non-EU bank account might experience significant delays in the timeline of your refund due to the bank’s processing times for international transfers. This is strictly related to how banks perform international transfers and do not depend on property management. Also keep in mind that refunds to a Non-EU bank account generate a fee of €100. they highly recommend using an EU account to guarantee that your refund gets to you in the expected timeframe. 

There are cases where credit cards issued in Non-EU countries will reject the payments due to limitations by your card provider and your local government legislation. The ideal solution is to open a bank account in the country you are moving into and where your home is. For an alternative faster solution for your payments before moving, look for online-based accounts. they recommend doing some research on your options. You would top up your online account and this provides you with a range of payment facilities to make your payments within the EU. they highly recommend only using these alternative platforms for your 1st payments and changing to a local bank account once you are settled in. Not only will this be the most reliable, fastest way to pay but you will also have local support if you ever need to contact your bank. 

They have designed a move-in process that’s fully independent, easy, and straightforward. Your keys will be ready for pick-up on your move-in day from 15:00 and the move-ins take place between 15:00 - 18:00. Keep in mind that move-ins are only possibleduring business days.If your selected move-in date falls on a weekend or a national holiday, please choose a different date and inform them via the members portal here. It can be as early as the next business day! They will send you the move-in instructions one week before your contract starts. Depending on where you are moving into, your keys are handed over by a Partner company or through a smart key storage system. Both of these offer convenience, great time flexibility, and high security. With your move-in instructions in hand, all you need to do is follow these step-by-step and you’re in! They highly recommend moving in during our working hours in case you have questions or need our support. Keep in mind our Support team is available Mon-Fri from 9:00 am to 6:00 pm. Happy move-in!

Yes property caters to working professionals.