Berliner Straße 22, Leipzig

When moving into a new place, it's important to consider all the costs associated with it. Apart from the rent, there are other expenses that you need to keep in mind. Here's a breakdown of what you can expect: Membership fee and deposit: These are one-time fees that you need to settle before moving in. The deposit will be refunded after the contract termination, if no issues arise. Included in your rent: Your rent covers bills, internet, and cleaning services (depending on your contract details).Not included in your rent: Germany: The TV and Radio Tax, or Rundfunkbeitrag, is mandatory by German law and costs €53 for every 3 months. This is shared by all tenants in the flat. property cannot take care of the payment on behalf of tenants, but you can share the costs with your flat mates.

Your comfort is very important, and they want you to always feel at home with property. Room changes are possible, but they are only allowed if you have completed your minimum stay. In order to change rooms, you will also need to sign a new contract with them. You can learn more about the Minimum stay clause here. 

They are happy to hear that you want to extend your contract with property! Your contract has no expiration date, which means that you can stay in your flat for as long as you like. They believe this commitment to an open ended agreement offers you all the flexibility you need to decide how long you want to stay with property, and ensures a stress-free and convenient living experience. However, in case you already terminated your contract but changed your mind and decided to extend your stay, please create a Help Request through their Member's Portal or your property App. Be aware that extensions will be granted based on room availability. 

If so, please keep in mind that there are processing times needed for all repairs, new purchases, and insurance claims, among other processes that need to take place before the refund. Your bank details: When terminating the contract they asked you for your bank details. To ensure a swift deposit refund, please make sure that the bank details you provided are correct. Click here for more information on the information you need to provide. 

Refunds to a Non-EU bank account might experience significant delays in the timeline of your refund due to the bank’s processing times for international transfers. This is strictly related to how banks perform international transfers and do not depend on property. Also keep in mind that refunds to a Non-EU bank account generate a fee of €100. they highly recommend using an EU account to guarantee that your refund gets to you in the expected timeframe. 

If you were charged a different amount than the one stated in your contract, kindly reach out to them with the following details: bank statements where the transaction details are clear in pdf format, this being the Iban where the amount was transferred to, the date of the transaction, account holder, etc. You can get this document directly from your bank. Please note that a screenshot from your bank movements is not the same as the bank statement.

Email: after the rent is paid, the system will automatically send you an invoice. In some cases, your invoice may have already expired and is not available for download anymore. If this happens, they suggest you find the invoice email they sent you that month. In the body of that email, you’ll find a screenshot of the invoice with all the relevant information.

If you’re having trouble downloading your invoice, it could be that the link has expired. The download links for the invoices come directly from their payment provider stripe, and they expire after 30 days. The good news is that you can always access your invoices by email. After the rent is paid, the system automatically sends you the invoice by email with all the relevant information, so be sure to check your inbox!

At property, they have designed a move-in process that’s fully independent, easy, and straightforward. Your keys will be ready for pick-up on your move-in day from 15:00 and the move-ins take place between 15:00 - 18:00. Keep in mind that move-ins are only possible during business days. If your selected move-in date falls on a weekend or a national holiday, please choose a different date and inform them via the members portal here. It can be as early as the next business day! They will send you the move-in instructions one week before your contract starts. Depending on where you are moving into, your keys are handed over by a partner company or through a smart key storage system. Both of these offer convenience, great time flexibility, and high security. With your move-in instructions in hand, all you need to do is follow these step-by-step and you’re in! They highly recommend moving in during their working hours in case you have questions or need their support. Keep in mind their support team is available Mon-Fri from 9:00 am to 6:00 pm. Happy move-in!

Of course. They respect your plans and you can vacate your property home before the end of the contract date, which was determined in your termination process.If you do move out earlier, keep in mind that:
1. Your rent will be collected in full until your contract ends

2. Your deposit refund should be expected up to 8 weeks from your end of the contract date

3. Moving out earlier does not alter either of the previous aspects
If you are planning to move out a lot earlier than your end-of-contract date and they have not yet sent you the move-out instructions, please create a Help Request through their Member's Portal.

Moving out after the contract end date isn't feasible for practical and legal reasons. Once the termination process wraps up, you'll get instructions on when and how to vacate so they kindly ask you to comply and follow their guidelines. It's advisable to plan your termination and end-of-contract date according to your needs. After your contract termination has been processed, it can not be withdrawn or postponed. However, depending on availability, it could be possible for you to rebook the same room. Since the previous contract was already terminated, they would need to send a new contract, terms and conditions must be met again (new minimum stay, new termination notice) and a rebooking fee would need to be paid.