H4U Queens Quay, Toronto

The property offers a cooling-off period of 24 to 48 hours (depending on the booking type) after a reservation has been confirmed, allowing applicants to cancel without penalty under specific conditions. Conditions: To qualify for a penalty-free cancellation, all of the following conditions must be met: The cancellation request is made within 24-48 hours of booking confirmation. The booking was made at least 14 days prior to the move-in date. The resident has not moved in or collected th

If the applicant's student visa or work permit is delayed or denied, a cancellation may be considered under the following conditions: Must submit official documentation from the embassy, consulate, or immigration office explaining the delay or denial. Cancellation request must be made at least 14 days prior to the intended move-in date. If approved, the property may issue a partial refund, credit for future stay, or allow a rebooking at a later date (subject to availability).

If the applicant is unable to travel to Canada due to official international travel bans, border closures, or flight cancellations, they may request a cancellation or deferment. Conditions: Must provide official government announcements or airline notices confirming the restriction. Must notify the property as soon as possible, and no later than 14 days before the scheduled move-in date. Based on the situation, the booking may be canceled with a partial refund or rescheduled to a later d

The property may also evaluate cancellation requests due to the following unforeseen situations: Medical emergencies, with a certified medical letter. Death in the immediate family, with appropriate documentation. All such requests will be assessed on a case-by-case basis, and the property reserves the right to apply administrative or holding fees, if applicable.