HAB 10115, Berlin

They encourage you to always report any broken, damaged and missing items during your stay with them by creating a ticket. Once you terminate your contract, they will send you a confirmation and the next steps to follow. Those steps include reporting any damages or missing items to them. Please take that chance and reply to that email by sending them a detailed report on the damages and include pictures or videos if it helps explain and clarify the issue. This will not only help them make the correct assessment of your room status but refraining from doing so could delay the deposit refund process.

Depending on the location of your new home, they might provide you with a mattress protector, a duvet, a duvet cover, pillows, pillowcases, a bedding set and a fitted sheet. Your contract will share details whether these items are available in your region. These linens should be returned to the property if you decide to move out. They recommend that you also get extra sets of your own.

Tenants in each apartment are welcome to design their own cleaning agreements as long as the apartment remains tidy and no inventory is damaged. They highly recommend airing out each space twice a day for at least twenty minutes by completely opening the windows. This prevents stuffiness and mold. From their experience with their co-living members, they can share with you some best practices:

• Sweep weekly
• Mop the floors weekly or biweekly
• Wash sink and toilet every two days
• Clean out the fridge once a week
• Wipe down kitchen surfaces after each use, and additionally at least once a week
• The trash should be taken out when it’s full, or at least once a week, whichever comes first
• Hang the curtain outside the tub after showering to prevent discoloring

Keep in mind that keeping the units clean is your responsibility, therefore you should ensure a clean state of the apartment at all times.

Depending on the building, some the property properties have private trash/ recycling containers and others share them with neighboring buildings. Whatever the case is, make sure to always sort out the trash according to the local recycling rules and never leave trash/recycling outside the containers to avoid pests, fines, and unsanitary conditions. These containers are usually located in the basement or the back/front of the building. In some buildings, you’ll receive a key to access the trash cans. Make sure to always lock the containers after you use them and take the key with you. It is very common to forget the key in the trash cans!

The way they see it, your room is your home. They want to provide you with the best living experience and make sure you feel as comfortable as possible. You can have guests and invite anyone to stay with you for up to 5 days. Please keep in mind this is only allowed if you are home, and should always be communicated beforehand to your flatmates. If any guests stay for longer than five days a month, it is considered a breach of contract. However, slightly longer stays may be possible if your flatmates agree.

Besides flatmates and their guests, it is important to keep in mind that some external visits could be expected:

• Cleaning staff: Each time someone moves out, the turnover cleaning will take place in the free room. They will send you an email informing you of the move-out as a reminder. Their cleaning staff also accesses your flat if you have a weekly/biweekly cleaning service included. This cleaning takes place on a fixed day. You can expect their staff to access the apartment at any time on that day.
• Technical staff: Sometimes their technicians need to attend to damages inside the apartments. This could be a response to an issue you or your flatmates reported to them but it could also be damage coming from a neighboring apartment that may cause issues in your flat.
• Facility managers: As Landlord, both the property and its agents are entitled to view the property in the event of sufficient cause. In case of emergencies, for example, they may need to access the flat without notice since it poses a definite danger, and managers need to examine and conduct necessary counter measures.

They truly value your interest in their properties and understand the importance of finding the perfect home. Due to the high volume of applications they receive, organizing individual viewings for everyone interested becomes challenging. When offering you a room, they aim to provide comprehensive information to ensure you make an informed decision. Their dedicated team is readily available to respond to all your questions and share every possible detail about the room. While they may not be able to accommodate individual viewings, their focus is on empowering you with the information you need to make the best choice for your new home. Feel free to reach out with any inquiries, and their team will be delighted to assist you in your quest for the perfect living space. Thank you for considering them as your future home, and they look forward to supporting you in this exciting journey!

At the property, they understand that navigating the bureaucracy of a new country can be overwhelming. That's why they're here to help you every step of the way. Their team is always ready to assist you with any questions or concerns you may have regarding the registration of your address. Here are some tips to get you started:

• Research the requirements: Each country has its own set of requirements for registering your address. It's important to research these requirements beforehand to ensure you have all the necessary documents and information.
• Gather the necessary documents: Depending on the country, you may need to provide proof of identity, proof of residency, and other documents.
• Schedule an appointment: In some countries, you may need to schedule an appointment to register your address.
• Follow up: After submitting your application, it's important to follow up to ensure that your registration is processed in a timely manner.

It's great to hear that you also care a lot about who will live with you in the future. Their biggest wish is to find suitable members for their communities! At the property you will be joining a large and diverse community. Their members are mostly young professionals, entrepreneurs, artists, and students. Due to the European Data Policy Regulations, also known as GDPR, your flatmates’ data is protected. For this reason, they are unable to share their information with you.

Your apartment is fully furnished for you to live comfortably from day 1. Additional common-use items such as iron, clothes rack, and washing machine are included. The kitchen is fully equipped with cooking utensils, a fridge, a dishwasher, and a stove. Cook your heart’s desires! Your room also awaits, fully furnished and clean! You will find a bed and bed linens, a bedside table, and a wardrobe in your room. If you book a room larger than 10m2.