New Orient House, Chelsea

 Cancellation Policy(2020-21):-

 We operate a 72 hour cooling off period up to the 31st July so if your circumstances change you can cancel your booking. To cancel your booking you need to email the accommodation team within 72 hours of signing your Tenancy Agreement. From the 1st August the cooling off period is reduced to 24 hours. Once the Cooling Off period has expired, you can cancel your booking if: 

You do not have a visa to enter the UK 

You have not acquired the grades to be offered a place at the chosen university 

You have failed to achieve the grades to continue your study at university 

In these circumstances, you can cancel your booking prior to the tenancy start date by providing evidence to the Accommodation Manager within 72 hours of being notified. To cancel your booking under these circumstances, please send your UCAS notification/ Visa refusal documentation to the Accommodation Manager within 72 hours of receiving it. 

There are no other circumstances when we will accept a request for a cancellation either before or during the tenancy. 

It may be possible with the Landlords agreement to transfer your obligations to someone else who would be eligible to live at the property. This arrangement is known as a Tenancy Takeover. Once the new person has signed and accepted to take over all your obligations are you then released from your obligations to pay the rent and other terms of the Tenancy Agreement. 

Guarantors 

Applicants will be required to nominate a guarantor who must accept the role and will be responsible for paying the rent and all other obligations as set out in the Tenancy Agreement in the event you fail to do so. If full payment is made up front and the tenant will be over 18 years old at the commencement of the Tenancy Agreement a  guarantor will not be required. The guarantor needs to be able to fulfil the obligations under the Tenancy Agreement and is usually a parent or guardian but under no circumstance can they be another tenant living in a property managed by Fresh. 

Refunds

 All refunds are paid into a UK bank account free of charges. There is a charge for paying refunds via IBAN into an international bank. The fee for paying into an international bank account will be deducted from the refund. 

Cancellation Policy(2021-22):-

 We operate a 72 hour cooling off period up to the 31st July so if your circumstances change you can cancel your booking. To cancel your booking you need to email the Residents Team within 72 hours of signing your Tenancy Agreement. You will then be refunded your advance rent contribution payment. From the 1st August the cooling off period is reduced to 24 hours. Once the Cooling Off period has expired, you can cancel your booking if:  

-You do not have a visa to enter the UK 

-You have not acquired the grades to be offered a place at the chosen university  

-You have failed to achieve the grades to continue your study at university In these circumstances, you can cancel your booking prior to the tenancy start date by providing evidence to the General Manager within 72 hours of being notified. Please send your UCAS notification/ Visa refusal documentation to the General Manager within 72 hours of receiving it. 

There are no other circumstances when we will accept a request for a cancellation either before or during the tenancy. 

It may be possible with the Landlords agreement to transfer your obligations to someone else who is eligible to live at the property. There is no obligation on our part to find you a replacement tenant. You can advertise your accommodation or undertake your own search for a replacement tenant. If you find a replacement tenant we will need to do some basic checks to confirm their eligibility to take over the tenancy. 

Before we will accept a new tenant your account and all obligations need to be up to date and any rent due up to the changeover will need to be paid. 

Once the new person has signed the tenancy agreement and made the first rent payment they will take responsibility for future rent payments and all other obligations as stated in the agreement. 

Guarantors 

All applicants are required to nominate a responsible person to act as a Guarantor. The Guarantor must be over 18 years old and have the means to accept the responsibility to act as Guarantor and cannot be someone who is living with you (other than parents or guardians) or in other accommodation managed by us. A Guarantor is required to meet all the obligations as set out in the tenancy agreement including payment of rent if not paid by you and any costs arising from breaches of the tenancy. We will also contact the Guarantor if you have been involved with serious incidents of antisocial behaviour. 

If the full rent due for the tenancy period is made in advance of the tenancy start date and you the applicant are over 18 years of age a guarantor will not be required. 

Refunds 

All refunds are paid into a UK bank account free of charges. There is a charge for paying refunds via IBAN into an international bank. The fee for paying into an international bank account will be deducted from the refund.