Dwell Dongdaemun, Seoul

 A guest can cancel any Accommodation Agreement without penalty if you do not receive a visa to work or study in Seoul up to and including the first day of your Accommodation Agreement. You must notify Dongdaemun management within 3 days through email with your declined Visa documentation attached. No admin fee to be paid. Please refer to the Cancellation Policy for detailed terms and conditions. 

Dongdaemun accommodation offers many contract lengths for our prospective residents. Please refer to our website for detailed information.  

 You can pay Security Deposit and Rent through bank transfer. Please refer to Bank Account of Dongdaemun.

 Dongdaemun offers stylish and modern apartments in a secure accommodation complex within walking distance to Kyung Hee University, Hankuk University of Foreign Studies, and the University of Seoul. You will enjoy access to vibrant communal facilities including resident lounge, gym, study area, pantry, and rooftop terrace.
Dongdaemun has an exciting Global Community Program, where you will make new friends, brainstorm on new business ideas and participate in different events and social activities. 

When you decided to move out and want to still receive the newest updates from Dongdaemun, please stay connected with us!
We understand your personal information is very important for you. 

 At the end of the Accommodation Agreement (AA), Dongdaemuns management team will inspect each room before refunding the Security Deposit. The process is outlined as follows.
1. The resident will be contacted regarding the date of inspection.
2. At the time of inspection, Dongdaemuns management team will go with the resident to the room with Room Inspection Form. The room should be ready for check-out according to the Check-out Instructions below:
Please make sure you have paid all the rent.
All trash and personal belongings must be removed from the room.
The entire room and bathroom must be clean. Each resident is responsible for cleaning the room and bathroom.
The furniture in your room at check-out must be in the condition similar to that when resident checks in.
A close review is made of the cleanliness of the room and cleaning charges are assessed if appropriate. Any damage to the room is documented and given to the Dongdaemuns management team so that charges can be assessed. During a regular check-out period, damages are assessed at one-half of the charge to each room occupant. If you are checking out any other time, you will be charged the full amount, unless your roommate provides a written statement taking full responsibility for the damage and giving it to the site management team.
3. The resident must fill the Refund Form to get the refund of Security Deposit accordingly. 

We want to make your stay with us as enjoyable as possible. Dongdaemun onsite maintenance team will attend to your requests on time. We do not charge for unfair wear and tear.
However, if something gets damaged through abuse or misuse, we will repair or replace the item and will charge for doing so. The behavior of guests/visitors is the responsibility of the resident who has welcomed them into the property.
Any charges that result from guest/visitors behavior will be charged to the respective resident. If there is a charge that applies to the shared area within a room and we are unable to identify the responsibility, the charge will be shared between all of the rooms residents. All charges will be applied to your account and payment will be due within 30 days. 

 Your safety is our priority so Dongdaemun is equipped with security cameras that are in operation 24 hours a day. Each resident is issued with a unique access card which is required to gain entry to the building, lifts, and individual apartments. 

Dongdaemun does not provide parking facilities.
Vehicle owners can be informed of public parking facilities located around Dongdaemun at the reception on the 1st floor. 

 Dongdaemun has a laundry facility at the basement. The facility includes 3 washers and 3 dryers. 

 We will sign for your parcels or registered mail on your behalf during working hours (OFFICE HOURS: MONDAY~FRIDAY, 7AM~9PM) if the parcel or registered mail has your name and your room number on it.
Therefore, when ordering items online, please make sure you provide the shipper with your full name (name on passport) and room number. Parcels or registered mail without full details will not be signed for. After we sign for your parcel or registered mail, you will receive an email notification from Dongdaemun. Please collect your parcels or registered mail at the reception. 

 Guests and visitors of residents are welcome to Dongdaemun, only with the prior consent of the manager. However, residents are responsible for their guests and visitors at all times and will be held accountable (including financially, where applicable), for any misconduct, injury to any person or property damage by their guests and visitors. Overnight guests are not permitted at Dongdaemun. 

 Smoking of any substance is prohibited in the room/apartment/building of Dongdaemun. 

 A personal electric heating appliance is prohibited at Dongdaemun. 

 We hope all of our residents get to know one another and make lifelong friends! As a way to help, our Global Community Program includes many fun and exciting events throughout the year. Please keep an eye out on our website, social media accounts and around Dongdaemun for details. 

 Please contact us at the reception or email us  (OFFICE HOURS: MONDAY~FRIDAY, 7AM~9PM).
Residents are not allowed to repair equipment/items belonged to Dongdaemun or engage external parties for such repairs on their own.
All repair or replacement of equipment/items costs will be charged to the resident if the damage is caused by the negligence of the resident. 

 Residents can get help from Dongdaemuns management team for disease or injury such as getting information about adjacent hospitals, pharmacies, or ambulance arrangements. If it is an emergency, please call 119. Residents will be charged for the expense if applied. 

 Please make sure you have paid your Security Deposit, signed the Accommodation Agreement (AA), and supporting documents before moving in. Rental payment can be made during check-in. You need to show your photo ID, such as passport when you check-in at the reception of Dongdaemun. You will receive a check-in checklist. After everything in the check-in checklist is marked as received, you will be given the access card of room. Please return filled and signed Room Inspection Checklist back to reception of Dongdaemun within 24 hours after check-in. 

 All residents are required to attend at least 1 Induction Session within a calendar month upon their check in date. The session will cover fire safety, maintenance and various dos and donts for Dongdaemun. This will allow a smooth transition into the community and ensure the safety, security and well-being of all residents on site. 

 Sorry, pets are not allowed at Dongdaemun. 

Please refer to What will you find inside your room under the title MOVING IN.
Dongdaemun is a short walk from Minimart and Health & Beauty stores where you can purchase anything you might need upon arrival.
Guests are required to bring their own towels, pillows, bedsheets, and blankets. Pillows, bed sheets, and blankets can be rented for a fee. Please enquire at reception. 

You may find daily necessities at Jinro Mart, GS25 convenience store, Daiso, and Olive Young (all within one-minute walking distance from  Dongdaemun).