True Manchester Salford Hub 2, Salford

They have a closed Facebook group set up for each of their true locations – the best place to find the answer to this question is to join as soon as your booking is secured and start socialising with your new housemates!

They accept all full time students over the age of 18.

Please take a look at their video which will help guide you through the neccesary steps to complete the onbording process and confirm your bookings, if you have more than one reservation.

• Dual occupants need to

     be arranged and approved before check in by emailing (). They can not be added on once

     the tenancy has started. Where possible, all dual occupants need to be

     arranged at time of booking.

• Once a dual occupant has

     been approved, any changes to this needs to be sent for approval before

     changes to the booking can be made.

• Dual occupants need to

     be full-time students and residents for the full tenancy (along with the main tenant). Any

     exceptions to this need to be arranged and agreed by the team prior to

     booking.

• Please note, they cannot accept dual occupants in their Salford or Newcastle locations.

Please find full details of the true Booking Guarantee here, along with Terms and Conditions.

All utility bills including broadband Wi-Fi and contents insurance for your belongings are all included. 

You are responsible for the purchase of a TV license if you intend to watch or record live terrestrial TV programmes or use BBC iPlayer, even if you have been provided with a TV by property. For further information, visit www.tvlicensing.co.uk.

Please come and talk to them, they know it can be stressful to manage your finances when studying and their team will be able to help if you are prompt in letting them know.  They will always work with you to find the best way for you to pay your rent.

Their onsite teams are dedicated to providing you the support you need. If you run into any kind of financial difficulties before or during your stay, please reach out to a member of the property management team for advice.

A team member will be available 24-hours per day. If a team member isn’t available at the Welcome Hub when you visit, just call the number at the desk and someone will assist you.

True has a team of trained staff on site to respond to your needs. Their job is to make your true experience as enjoyable and safe as possible 24/7.

Their on-site Welcome Hub desks are open 24/7 with a fully trained team member to answer any questions, respond to any issues, offer advice and ensure a friendly face is there to greet you every day and every night.

They also have a highly skilled, in-house maintenance team available around the clock. They’re there to resolve any maintenance issues quickly and efficiently – keeping the site safe and secure. 

While most students settle into living away from home quickly, they understand it can take a little longer for some than others. So, while their tenancy agreement limits how far they can get involved, their people are trained in mental health and first aird to offer advice that helps residents to overcome a range of issues.

The real question is what isn't there to do at true! Here are just a few of the ways in which they give their residents a truly unforgettable experience during their stay:

• Weekly events calendar 

• Gym with class timetable and personal training

• Picture house with regular movie nights and presentations

• Social lounges with ping pong, pool and table football

• Private dining rooms

• Gaming areas

• Away Day true Trips

• Skills Workshops from Industry Experts

Their communal zones and weekly events calendar mean that getting to know like-minded people at true won't be an issue! Keep an eye on their social media channels to see what they get up to.

Unfortunately not however they do have dog therapy workshops for those who miss their pets!

They make every effort to ensure that their accommodation is accessible for all and they will always do everything they can to find you suitable accommodation.

All true buildings have step-free/level access. Adaptations can be made to their studios including grabrail provision in bathrooms, stair lifts in accessible rooms, visual fire alarms and assisted door opening devices if required. They can provide information on the availability of disabled parking for customers, there are accessible toilets in the communal areas for visitors.

All their rooms come complete with high quality furnishings that provide space to store your belongings. Because of fire restrictions, you are not allowed to bring your own furniture or large appliances.

You will receive a free clean each semester and also when you move out, meaning it is hassle-free for you. If you would like a more regular clean then you can upgrade at an extra cost.

All their residences have an on-site laundry room with washing and drying machines that can be used at an extra cost. The laundry rooms are also open 24 hours a day.

Your true contract is for a fixed length of time – so your room is yours throughout that period. That means that you don’t have the hassle of moving your belongings out during the Christmas or Easter vacations, and you can choose to stay in your property over these holidays if you want. It’s usually possible to book additional accommodation over the summer period if you want to stay then too. But they advise booking early to ensure rooms are available.

Before moving out, it’s best to arrange an inspection with a member of the management team. 

You have joint responsibility for shared living areas, and individual responsibility for your own room. On the moving out day, you’ll need to vacate the premises before a certain time – just ask if you’re unsure.

True is committed to delivering great service at all times. However, they accept that there may be times when they don’t get things right first time. If you wish to make a complaint, please take a look at their complaints policy to follow the correct procedure.

"Yes of course. True is your home, so you can have guests staying over from time to time, but they do ask that you let the on-site team know and for health and safety reasons, you will need to sign overnight guests in at the Welcome Hub. They ask that overnight guests, stay no longer than 2 consecutive nights per week. If you have any longer-term requests, please discuss this with the accommodation's

General Manager. They ask that you respect your fellow residents as you are responsible for the behaviour of any guests you bring to true. If you are residing in a shared apartment, please first consult with your flat mates to ensure they have no objections."

Property are not responsible for paying council tax, this is the sole responsibility of the tenant. If you are a full time student, you can however apply for an exemption. To count as a full-time student, your course  must:

• Last at least 1 year

• Involve at least 21 hours of study per week

If you study for a qualification up to A level and you’re under 20, your course must:

• Last at least 3 months

• Involve at least 12 hours study per week

Find out more about council tax here.

If you have any queries about Council Tax or you receive a council tax bill you believe is incorrect, it is important that you discuss this with the relevant local authority at the very earliest opportunity.

WiFi, including unlimited uploads and downloads, is accessible in your  room and throughout the building at no extra charge. The speed of wireless  connectivity is up to 50Mbps per device, and up to 100Mbps for wired  connectivity. To connect to the WiFi join the property network. To  ensure there are no inactive devices connected to the network, the system  will require you to reconnect every 30 days. 

If you need help connecting a device, please contact the team for support. You can also check your in-room WiFi connectivity speed here.

Here at true, they pay for all TV licences in the shared areas, so this includes their shared kitchens/lounges and their TV's in social spaces. If you wish to use the TV in your room to watch Freeview channels or on demand services, then you will need to purchase your own TV licence, you can do this via TV Licence - TV Licensing ™

True takes safety seriously. They have a dedicated member of staff or security guard on-site 24 hours a day, 7 days a week to give you peace of mind.

Their Electronic door entry systems, intercoms and CCTV ensure that everyone who lives with them benefits from the highest security standards, so the only thing they have to worry about is your studies.

True has a dedicated caretaker team to respond to and solve your maintenance issues. They respond to every issue quickly and, if possible, will complete the repair during the first visit. Of course, this isn’t always possible and there are times when parts need to be ordered or external contractors arranged. When this happens, they’ll keep you updated on the progress.

True designs homes that provide everything you need to enjoy living with them. Their apartments and suites come kitted out with all your cooking appliances: cooker, hob, oven, fridge, and microwave.

Their studios have an ensuite bathroom and kitchen area within the room meaning you won’t have to share a thing. If you have booked a shared apartment, then you will have a private ensuite but share a communal kitchen and lounge area perfect for relaxing with your friends.

There is a communal student area outside of your studio that has individual and group study spaces, pool tables, gym facilities and huge comfortable social areas for you to enjoy whenever you need a break from university work.

Contents insurance is automatically included with your rent. When you arrive, they’ll provide you with details of the policy and, if you need anything extra adding to the cover, you can contact the provider to make an upgrade.

They have plenty of secure bike storage space at all of their residences.

No. As per your tenancy agreement, it is not permitted to smoke inside any property building. There are designated smoking areas which you are welcome to use.

They have a true staff member of security guard on the premises 24 hours a day to help with any enquiry. Their team are more than happy to help with any issue, especially helping you accessing your room when you get locked out!

You can see the floorplans for all of their locations below:

• Birmingham

• Glasgow

• Liverpool

• Manchester, Salford

• Newcastle Glassworks

• Swansea

You will receive a copy of their House Rules via email before moving in, please ensure you read through them prior to your arrival. A full copy of the House Rules are available here.

They have partnered with Unpacked to sort you out with bedding packs, kitchen packs & other essential items. These can be delivered directly to your new home at true.

Their accommodation addresses are all pre-loaded into the ordering portal at the checkout. 

To order a package and have it waiting for you when you arrive... CLICK HERE."

University of Liverpool

• 5 min cycle

• 11 min walkLiverpool John Moores

• 7 min bus

• 8 min cycle

• 25 min walkLiverpool Hope - Creative Campus

• 2 min cycle

• 7 min walkLiverpool Hope - Hope Park Campus

• 23 min bus

• 23 min cycleLiverpool Institute for Performing Arts

• 10 min cycle

• 24 min walk

University of Glasgow

• 7 min cycle

• 10 min subway

• 16 min walkGlasgow Caledonian

• 5 min cycle

• 9 min walk 

• 14 min subwayUniversity of Strathclyde

• 7 min cycle

• 12 min subway

• 17 min walkGlasgow School of Art

• 4 min walk

Aston University

• 5 min cycle
• 9 min bus
• 14 min walkBirmingham City University

• 6 min cycle
• 11 min walk
• 12 min busUniversity of Birmingham

• 10 min bus
• 13 min cycle

True Newcastle Opto

Newcastle University 

• 4 min drive

• 10 min cycle

• 23 min walkNorthumbria University

• 5 min drive

• 7 min cycle

• 20 min walk

Swansea University - Singleton Campus

• 10 min drive

• 14 min bus

• 17 min cycleSwansea University - Bay Campus

• 9 min drive

• 11 min bus

• 20 min cycleUniversity of Wales Trinity Saint David

• 5 min drive

• 7 min cycle

• 19 min walk

University of Salford - Main Campus

• 8 min cycle

• 14 min bus

• 16 min walk University of Salford - Media City Campus

• 4 min cycle

• 6 min walk 

• 11 min transitManchester Metropolitan

• 14 min drive 

• 15 min cycle

• 15 min busUniversity of Manchester

• 12 min drive

• 15 min bus 

• 20 min cycle

If you are a foreign national, in order to take up your offer at your preferred University, you will need a UK visa. 

Whilst living in the UK, you will find it a whole lot easier having a UK bank account. Many British banks offer students a range of deals for setting up an account, so do a little research before making a final decision. Here are some options to help you get started browsing:

• Lloyds Bank Student Current Account

• Barclays Student Additions Account

• Halifax Student Current Account

• Santander Student Current Account

If you are an international student coming from abroad, they recommend buying a UK SIM card for your phone to help keep bill costs down. 

There are two options you can choose from if you are looking to set up your phone here in the UK. 

• Pay-as-you-go - This is the easier option as most phone providers offer SIM cards that allow you to top your phone up as and when you need too

• Contracts - If you haven’t lived in the UK, starting a contract may prove more difficult but there are a range of providers who offer different deals so shop around before making a decision. Here are some UK phone providers to help you get started, however talk to any of their staff who will be able to help:

• EE

• O2 - As an O2 customer you can receive priority tickets to gigs and events across the UK

• Vodafone

• Three

It is important that whilst you are living in the UK that you register with a doctor. As a full-time student, you may qualify for free NHS treatment. Depending on which university you are with, they will be able to provide you with details of medical and dentistry practices in the area.

Of course! They love having their guests’ friends and family come to visit them. Please check with their management team to check what's possible and they will be happy to assist.

They pride ourselves on providing a safe and supportive environment for your son or daughter, and their teams are trained in first aid and mental health awareness, and actively encourage healthy lifestyles through their calendar of social events and activities. If you ever have concern for your child, they are here to listen and provide help in any way they can.​

They're always happy to pick up the phone and have a chat. If you have any concerns or questions about your son or daughter, you can always get in touch directly with the General Manager at their chosen accommodation – contact details can be provided by emailing them or calling on .  ​

All of their property accommodations have CCTV and are only accessible with a secure fob, while each and every room has its own individual locking system. Their true team are also ready and prepared to support you 24-hours per day no matter how big or small the incident may be.

They have partnered with Unpacked to sort you out with bedding packs, kitchen packs & other essential items. These can be delivered directly to your new home at true.

Their accommodation addresses are all pre-loaded into the ordering portal at the checkout. 

To order a package and have it waiting for you when you arrive.