Berkshire House, Reading

To contact the emergency services (Fire Service, Police, Ambulance and Coast Guard) dial 999

For non-emergency police assistance call 101

When should I use 101?

You should call 101 to report crime and other concerns that do not require an emergency response. For example:

• Your car has been stolen
• Your property has been damaged
• You suspect drug use or dealing in your neighbourhood
• Give the police information about crime in your area
• Speak to the police about a general enquiry

You should always call 999 when it is an emergency, such as when a crime is in progress, someone suspected of a crime is nearby, when there is danger to life or when violence is being used or threatened.

To contact the NHS for non-emergency medical advice and assistance, dial 111

When should use 111?

You should use the NHS 111 service if you urgently need medical help or advice but it's not a life-threatening situation.

Call 111 if:

• you need medical help fast but it's not a 999 emergency
• you think you need to go to A&E or need another NHS urgent care service
• you don't know who to call or you don't have a GP to call
• you need health information or reassurance about what to do next

For less urgent health needs, contact your GP or local pharmacist in the usual way. If a health professional has given you a specific phone number to call when you're concerned about your condition, continue to use that number. For immediate life-threatening emergencies, continue to call 999.