Journal Central

Cancellation Policy:-

Holding deposits are non-refundable (other than where you qualify for our First Year Student cancellation policy).If a cancellation request is received after your tenancy agreement has been accepted (other than where you qualify for our First Year Student cancellation policy) you will be responsible for rent until a replacement tenant has been found.

Can I leave early and get the remainder of my rent back?

You are committed under the residential tenancy agreement to pay the full rent. they cannot refund your rent until you have found someone to replace your tenancy.

Cancellation Requests All cancellation requests should be sent Via Email

Refund ProcessJournal will process refunds due within 28 days of receipt of a valid cancellation request.Please note that due to bonds being lodged with the Residential Tenancies Bond Authority (Victoria), the time taken to receive your bond refund is not determined by Journal Journal understands that life is sometimes uncertain and things dont always go as planned.Our first year students cancellation policy provides you with the flexibility to plan ahead but also to ensure that you are not financially out of pocket if things turn out differently

No Visa If, before or within 14 days of commencement of your tenancy agreement:

• you are refused a visa to study in Australia by the Department of Home Affairs (DHA); and
• within 72 hours of receiving a DHA  refusal you provide a written cancellation request to Journal enclosing the DHA refusal,

you can cancel your tenancy agreement without penalty and any unused portion of the rent will be refunded.

No University Offer

If, before or within 14 days of commencement of your tenancy agreement:

• you receive confirmation that you have not been accepted to study at a university in Melbourne; and
• within 72 hours of receiving a university non-acceptance you provide a written cancellation request to Journal enclosing the university non-acceptance,you can cancel your tenancy agreement without penalty and any unused portion of the rent will be refunded.

Covid-19 Cancellation Policy:-

COVID Risk-free booking

Journal understands that these are uncertain times so theyve introduced flexible arrangements for bookings, to give you the peace of mind you need to book now without any risk.

Deferral

For bookings made up until 28 February 2021 which begin in Semester 1 2021, Journal will defer your booking to Semester 2 2021 on the same terms of the original booking including room type and the weekly rent.To be eligible, you will need to provide Journal with the following before your Semester 1 2021 contract commences:

• A copy of your deferral of enrolment from your academic institution within 48 hours of receiving such notification

Cancellation 

For bookings made up until 28 February 2021 which begin in Semester 1 2021, Journal will provide full cancellation refunds (excluding credit card surcharges and bank transfer fees) in the event your booking needs to be cancelled due to travel or study restrictions or ill health associated with COVID-19.You will need to provide Journal with at least one of the below upon requesting a cancellation:-Evidence that your travel is impacted by travel restrictions imposed on your country of departure by the Australian Government.-A copy of your cancellation of enrolment from your academic institution within 48 hours of receiving such notification.-A copy of your medical certificate of ill health associated with COVID-19 within 48 hours of receiving such notification.