Promenade Student Living, Brighton

No they do not advise you to bring your own electrical cooking equipment for health and safety reasons.

If you are having any issues please contact the Accommodation team in the first instance, they will do all they can to help. In exceptional circumstances it may be possible to move you; however they would look to resolve any issues with you all.

Housing Hand works in partnership with property to stand as your UK rental guarantor. property requires all students to have a guarantor if you are not able or willing to pay your rent in full for the year. If you choose the instalment plan option and can provide your own UK guarantor, providing they qualify, then you do not need to use Housing Hand. If you choose the instalment plan option and cannot provide a UK guarantor, then Housing Hand will be able to provide this service for you.

Yes you are entitled to cancel your booking but they will need you to provide proof for this.

Facilities and features can vary; typically you are provided with a bed, a study with a desk and a chair, bookshelves, wardrobe and plenty of storage. Bedding is not provided with each room as most of their students prefer to bring their own, however you can order bedding and kitchen utensils from their friends to be delivered to your room prior to your move in.

It is possible but it depends on each scheme. property would advise you to check with the accommodation team before you make any arrangements.

They know it can sometimes be unsettling when your son/daughter leave home for the first time, despite it being one of the proudest moments they understand it can be hard. As parents its natural to worry, they find a common one is their students not responding to phone calls or e-mails as quickly as they might have done at home. They always respect that all their students are responsible adults and are sensitive to respecting their privacy, however they appreciate that some situations can be distressing. They therefore always encourage all their parents to contact the accommodation team by phone or e-mail (details available on your relevant scheme page) if you have any concerns regarding your son/daughter. A member of the accommodation team will pop over to their room to give a friendly knock on the door to check every thing is okay. If there is any reason why they aren’t able to support your concern they will always try to direct you to the appropriate department at the University/College.

They are proud to offer a postal service during office hours within their schemes. They always communicate the postal process to their students when they move in, however they will always make every effort to ensure that your daughter/son gets their mail safely. They always asks for students to inform the staff if they are expecting a recorded or special delivery for the site team to ensure that someone is available for the delivery. They also always ask for the student to bring some ID for when they come to collect the parcel. They recognise that the students can’t always come down themselves; they are flexible with friends picking up parcels however the student needs to contact the accommodation team to let them know in advance. They cannot be liable for any direct, indirect or consequential loss arising from accepting mail on students behalf. Although they will make every effort to ensure the students get their mail safely, they will not be responsible if recipients fail to collect their deliveries, packages are stolen or damaged due to circumstances beyond the control of the accommodation team. They also are not responsible for packages that arrive outside office opening hours or when the accommodation team are out of the office. If the students don’t collect their mail within 4 weeks it will be returned to the sender.

When making a booking with property, they ask the students to pay a holding deposit. This is to secure the booking of their room. Once the tenancy commences, this holding deposit becomes a security deposit. It is held with the Tenancy Deposit Scheme, in England and Wales and My Deposits Scotland, in Scotland, both of which are independent deposit holders. The Security deposit will be refunded to the student in full at the end of their tenancy if there are no outstanding arrears or damages to their room and/or communal areas.

Students do not have to pay Council Tax, but the council must be informed that you are a student and apply for exemption as this does not automatically happen. It is the responsibility of every student to apply for exemption, your University/College or accommodation provider* cannot do this for you, though they can help you! *With the exception of Edinburgh College Residences.

At property, they want you to feel safe and secure at all times. They understand how important safety and security is to students when it comes to choosing a place to live. Thats why they’ve taken every effort to ensure that they provide the best services so that their students can thoroughly enjoy living with them. They have 24 Hour CCTV Cameras installed in all of the buildings, internally and externally. Secure Key Fob Door Entry & Bedroom Door Locks. There are also locks on all private bedrooms and out-of-hour security is there to support the community if you have any security concerns, ensuring your security and safety.

All of the properties that property manage have been specifically designed to be used by students. These properties have benefited from significant changes in fire safety, building regulations and coherent fire and management strategies. They have extensive fire safety systems in place in all the buildings that property manage. They are also audited by their own internal team, as well as external consultants, on a regular basis to validate, and if necessary update, their extensive fire safety systems, policies and procedures. Further information can be found on their Fire Safety at property page.