Dwell Village Melbourne City, Melbourne

1. You need to pay a 1-week deposit to reserve your room at the time of booking.

2. This will offset against your first rental payment.

1. You need to pay a bond (equivalent to 4 weeks rent) within 1 weeks of the deposit payment.

2. It will be refunded to you at the end of the tenancy, provided you have no outstanding rent, damages to the room or cleaning fees.

Note: If you book a short-stay you do not need to pay a bond.

1. Students could choose pay in full or pay by instalment.

2. If you choose pay in full, it is necessary to pay full rent before your check in date.

3. If you choose pay by instalment, you need to pay the rent of the next 28 days on rent payment date every month.

Note: You can view the exact rent payment schedules in your contract.

Credit and debit card.

A guarantor is not required by the property team.

A cleaning fee will be applied at the end of the lease as per the property's standard fee schedule. The amount may vary based on the room type.

A. When the cancellation is submitted to the property no later than 14 days before the agreement’s start date: -

1. Bond paid will be refunded back to the applicant.

2. Residential Tenancy Agreement will be terminated.

B. When the cancellation is submitted to the property 13 days or fewer before the agreement’s start date: -

1. An administrative fee of AU$250 will be charged to the applicant

2. The applicant will be responsible for paying rent for the room stated in the tenancy agreement until an approved replacement takes over the tenancy.

3. Any outstanding charges incurred (Eg. administrative fees, rent etc..) will be deducted from the bond paid. Any remaining bond amount will be refunded back to the applicant.

4. Residential Tenancy Agreement will be terminated upon replacement tenant paying the holding deposit and bond and signs the tenancy agreement.

Please note:

1. In both the cases, the holding deposit fee will be forfeited.

2. Also, the above cancellation policy does not apply to replacement tenants taking over a tenancy agreement from a current tenant.

3. The cancellation policy also applies to all short stays

A) Full refund of holding deposit and bond: -

1. Notification of visa rejection is provided to the property within 24 hours of receiving the decision from the Department of Immigration.

2. A duly completed cancellation form is submitted to them no later than 14 days before the agreement’s start date.

B) Forfeit of holding deposit and partial refund of bond: -

1. Notification of visa rejection is provided to the property

2. A duly completed cancellation form is submitted to them 13 days or fewer before the agreement’s start date.

3. AU$250 administrative fee is charged and deducted from the bond in this case.

C) Forfeit of holding deposit and bond.

1. Notification of visa rejection is provided to the property.

2. A duly completed cancellation form is submitted to the property after the agreement’s start date.

3. Failure to inform the property of cancellation will result in rent being charged to the applicant until a suitable replacement is found. If an applicant does not check into the property on the agreement’s start date, they have the right to terminate the agreement and reassign the room to another applicant.

Please note: If Visa status is not known by the agreement’s start date, the applicant is required to inform the property. Holding deposit will be used to cover for the room rent. Once the holding deposit is unable to cover the room rent, the contract will be deemed terminated and the room will be reassigned. Bond will be forfeited to the property.

The cancellation policy also applies to all short stays

A) Cancellation is submitted to the property 14 days before the agreement’s start date: -

1. The holding deposit fee will be forfeited.

2. A second approved replacement must be found to take over the tenancy agreement from the original replacement.

3. The original replacement will be responsible for paying rent for the room stated in the tenancy agreement until an approved second replacement takes over the tenancy.

4. Any outstanding charges incurred (Eg. administrative fees, rent etc.) will be deducted from the bond paid by the original replacement. Any remaining bond amount will be refunded back to the original replacement.

5. Residential Tenancy Agreement will be terminated upon an approved second replacement paying the holding deposit and bond and signing the tenancy agreement.

B) Cancellation is submitted to the property 13 days or fewer before the agreement’s start date: -

1. The holding deposit fee will be forfeited.

2. An administrative fee of AUD$250 will be charged to the original replacement.

3. The original replacement will be responsible for paying rent for the room stated in the tenancy agreement until an approved second replacement takes over the tenancy.

4. Any outstanding charges incurred (Eg. administrative fees, rent etc.) will be deducted from the bond paid. Any remaining bond amount will be refunded back to the replacement.

Please note:

1. Cancellation requests must be submitted in-writing via e-mail to the property.

2. Original replacements are responsible to find their own tenancy replacement. Original replacements are responsible for rental payments according to the Residential Agreement for the whole period of their agreement or until such time as an approved second replacement is found (whichever comes first).

3) Replacement tenants must be students from a higher education institution and cannot be existing tenants with whom the property already holds an agreement.

4. Departing replacements are required to complete a Bond Claim Form prior to departure.

5. The property reserves the right to recover reasonable costs (included but not limited to cleaning, advertising, administration costs and loss of rent) for agreement cancellation and early termination from the holding deposit or bond payments until a replacement tenant is found.

6. The cancellation policy also applies to all short stays

A) Cancellation is submitted to the property after the agreement’s start date regardless of whether applicant has checked in or not: -

1. The holding deposit fee which is used to cover rent will be forfeited by resident to the property if any amount remains after rent deduction.

2. An administrative fee of AU$250 will be charged to the resident and paid directly to them as the fee cannot be deducted from the bond which has been lodged with a government appointed bond authority.

3. The resident will be responsible for paying rent for the room stated in the tenancy agreement until an approved replacement takes over the tenancy.

4. Any outstanding charges incurred (Eg. Cleaning fees, rent etc.) will be deducted from the bond paid. Any remaining bond amount will be refunded back to the applicant.

5. Residential Tenancy Agreement will be terminated upon replacement tenant paying the holding deposit and bond and signs the tenancy agreement.

Please note:

1. Applicants are responsible to find their own tenancy replacement. Residents are responsible for rental payments according to the Residential Agreement for the whole period of their agreement or until such time as an approved replacement is found (whichever comes first).

2. Replacement tenants must be students from a higher education institution and cannot be existing tenants with whom the property already holds an agreement.

3. The outgoing tenant should allow at least 3 working days for cleaning and maintenance to be done after their departure and prior to the contract commencement date of the incoming tenant. Rent for such time is payable by the outgoing tenant to the property prior to departure.

4. Departing tenants are required to complete a Bond Claim Form prior to departure. Bond money will be processed on the updated end date of the current Residential Tenancy Agreement, subject to apartment inspection following the property's rules.

5. On the day of departure, the room key is to be returned to Reception prior to 10:00 am. Keys returned after 10:00 am will incur additional charges unless prior arrangements have been made with the property's administration.

6. The property reserves the right to recover reasonable costs (included but not limited to cleaning, advertising, administration costs and loss of rent) for agreement cancellation and early termination from the holding deposit or bond payments until a replacement tenant is found.

B) Cancellation by the property: -

1. The property will cancel any incomplete application submitted via their online application portal that has passed the given timeframe for completion. In such cases, they may charge an administrative fee and/or retain any holding deposit and/or any other amounts you have paid to them.

2. At any time during or prior to the commencement of your residential tenancy agreement, they may (at their complete discretion, but otherwise to the extent permitted by the law of the Relevant State) cancel your booking if any of the following occurs:

a) the information you provide as part of the booking process is false or misleading; or

b) you fail to comply with your obligations in these Booking Terms and Conditions.

3. In this case, to the extent permitted by the law of the Relevant State, they may retain any holding deposit and/or any other amounts you have paid to them.

C) Contract Deferment: -

1. The property will review each deferment request on a case-by-case basis. They reserve the right to approve or deny any deferment request based on the provided documentation and the merit of the case.

2. Students must submit a deferment request in writing at least 14 days before the lease commencement date with a comprehensive supporting document.

3. The first deferment will be free of charge, but any subsequent deferments after the commencement date will incur a AU$250 administrative fee.

Note: The cancellation policy also applies to all short stays