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Restricted Travel Promotion
If you’re unable to travel to the UK due to Government travel restrictions and no longer require your room, you won’t be charged a penny.
Snuggled just outside of Chesters Roman wall, Fontessa House is a fab choice if you want Chester University accommodation. Youll find each campus just a short walk away. And youll never get stuck for things to do here. When student life gets to you, head to the zoo for some monkey business. Get friendly at The Bouverie or The George & Dragon, both less than a minute walk away. Or head over to Telfords Warehouse, an independent bar, to check out the local talent.
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Booking Details
Cancellation Policy
You may cancel the tenancy agreement that you have entered into with the property Management group by giving them written notice of your intention to cancel on the following basis:
(a) If your notice of cancellation is received by them in writing within 72 hours after you have submitted an application form and the period of the tenancy has not commenced, they will make no charge and the initial rental payment will be refunded in full; or
(b) If your notice of cancellation is received by them 72 hours after you have submitted an application form on or before 31stJuly 2019 and the period of the tenancy has not commenced, you may cancel your booking by writing to us provided that they will be entitled to retain 100 of the total initial rental payment; or
(c) If your notice of cancellation is received on or after the 1st August 2019, they will not accept a cancellation/surrender of your tenancy agreement for the Room until a replacement tenant is found for the Room. We shall endeavour to re-let the Room however cannot guarantee that they will be able to do so.
You will remain liable to pay the rent for the Room and all other charges and costs under your tenancy agreement for the period to the date that a replacement tenancy for the Room commences. They reserve the right to charge you a fee in the sum of 100 as a contribution towards our administration costs incurred in dealing with the surrender of the tenancy agreement and the sourcing of a new tenant. If a replacement tenant is found for the Room they will release you from your tenancy agreement with effect from the date that the new tenancy agreement for the Room begins.
In the event you fail to honour your contractual obligations in relation to the payment of rent on the due dates before occupation of the Room, they may cancel your tenancy agreement by giving you notice in writing of cancellation; in the circumstances they will not repay any advanced payments made by you to the property. In the event that property management group cancel the tenancy agreement at any time before occupation of the Room by you, they shall give you as much advanced written notice as they can in the circumstances and will repay the initial rental payment to you and any other fees that they have taken from you in connection with the tenancy.
Covid-19 (Coronavirus) Booking Information for 2020/21
We fully understand that there is a lot of uncertainty surrounding the Covid-19 at the moment and possible consequent travel restrictions. If you book a room at a HOST property for September 2020 today, but are then disallowed from travelling to the UK due to the relevant Government travel restrictions, exclusively as a result of Covid-19 and therefore no longer require the room, you will be released from your booking see below Terms & Conditions.
Terms & Conditions:
This guarantee is open to all international students applying for higher education in the UK for the 2020/21 academic year.
If an applicant is disallowed from travelling to the UK exclusively as a result of Covid19, they need to provide evidence from either the UK Government or from the Government where you live confirming this advice (in English). This must be provided to Host no later than 1st August 2020.
On production of the relevant Government confirmation (in English), the applicants booking will be cancelled in full, with a full refund of any 2020/21 rental payments made.
All applicants wishing to take up this option need to contact the accommodation where they placed their booking directly in order to activate this Guarantee.
Any applicants who do not provide evidence by the dates outlined above, will be held to their tenancy agreement and will be liable for all contractual charges.
Email confirmation will be sent to all students that are accepted onto this guarantee once they have paid advance rent and confirmed their guarantor details where applicable.
Please note in the case of dual occupancy both parties must be eligible for this guarantee in order for it to apply.
Please note that if you cancel the room and rebook, the room may not be available, and the price may be revised in August and September 2020.
These terms and conditions are correct as at 25th March 2020 but Host Student Housing Limited reserves the right to change them or remove this guarantee at any time without prior notice.
Payment Details
Rent Payments:
Pay in Full
2/3/4 instalments, due on 1 August 2017; 15 January 2018 and 9 April 2018
Monthly payments (when a student uses Housing Hand as the guarantor service), with 1st instalment due on 1st August and then every month thereafter.
Mode of Payment:
Pay using a debit/credit card online, over the phone or at the reception
Pay via direct debit or bank transfer
Frequently Asked Questions
Do I have to be a student to live at this property?
To take out a tenancy with us you need to be eligible for council tax exemption. This applies to all full-time students and some part-time students. If youre unsure, your university or college should be able to let you know.
Do I pay a deposit?
You will be required to pay a damage deposit of 250 and a Utility Deposit of 50.
Can I smoke?
Smoking is not permitted in any area within this premises, this includes bedrooms, stairways and external courtyard areas.
Can I bring a pet?
No pets of any type are permitted at this property.
Where can I do my Laundry?
A laundry is provided with washers and dryers on site.
Do I need to take out contents insurance?
No, you do not. Contents insurance is automatically included with your rent. When you arrive well provide you with details of the policy.
What happens once I have reported maintenance?
You will be given a copy of the maintenance slip that will be passed to our caretaker. The caretaker will attend to make the necessary repairs as soon as possible. Occasionally, it will not always be possible to complete the repair on the first visit and a subsequent visit may be necessary. Repairs are responded to on a priority basis, please be aware that it may not be possible to attend to your problem the same day you report it, especially at busy times of the year.
Can I cancel my contract before I move in?
If you cancel your contract before the contract begins you will be subject to our cancellation terms and charges. Cancellations will only be accepted upon receipt of a completed cancellation form. Contact the Cambridge office to request a form.
Can I connect to the internet?
Absolutely. A super fast internet connection is available in every bedroom. But just so you know, broadband arrangements do vary in some halls.
Can I have guests to stay?
Overnight guests are permitted provided your flatmates agree. All overnight guests must be signed in at reception for safety, security and so that staff know who is on site in the event of an emergency. You must accompany your guests at all times whilst they are on site and you are responsible for their behaviour.
Who is responsible for cleaning my flat?
It is the residents own responsibility to clean their rooms and they share responsibility for the communal area of the flat. Management staff will conduct monthly inspections and you are expected to ensure that your room and flat is clean on these days. Failure to meet the required cleanliness standards will result in external cleaning contractors being brought in, the cost of which will be passed onto the resident(s). At the end of the tenancy the bedroom and flat must be returned in a good, clean condition to avoid cleaning charges, again it is the responsibility of all residents to ensure the kitchen and lounge are clean. The block stairways are regularly cleaned by the the property staff.
What about security?
24-hour security with CCTV, electronic access control and a member of staff on site are available.
Do I need to move out during the holidays?
Your contract is for a fixed length of time so your room is yours throughout that period. That means that you dont have the hassle of moving your belongings out during the Christmas or Easter vacations, and you can choose to stay in your property over these holidays if you want. Its usually possible to book additional accommodation over the summer period if you want to stay then too. But we advise booking early to ensure rooms are available.
Will I be able to change rooms after I have arrived?
It is not usually possible to change rooms after you have arrived. All rooms are allocated on a 42 or 50-week contract and unless another resident also requests a room swap we would be unable to change your room.
Do you have staff at your properties?
Every student home has a team of trained staff on site to respond to meet your needs. Their job is to make your experience as enjoyable as possible. On-site management offices are open Monday to Friday and will answer any questions, respond to any issues, offer advice and ensure a friendly face is there to greet you every day.
What happens on move in day?
You will be welcomed on arrival in the Building you are booked into by a member of this property's staff. We will issue you with a welcome pack which contains all the information you need to live at this property and you will be directed to your room.
What happens if I have a maintenance problem?
Every student home has a dedicated caretaker team to respond to and solve your maintenance issues. We respond to every issue quickly and, if possible, will complete the repair during the first visit. Of course, this isnt always possible and there are times when parts need to be ordered or external contractors arranged. When this happens, well keep you updated on the progress.
What does fully-furnished kitchen mean?
Flats come kitted out with all your cooking appliances: cooker, hob, kettle, toaster and microwave and some sites also provide cutlery, crockery and cooking utensils.
What Broadband packages are there?
A broadband connection is provided to every room at this property which requires a 50 connection fee prior to moving in.
Is there telephone in my flat?
No, there is no telephone provided in the rooms. You can use a mobile phone or make calls via the internet using our Wi-Fi.
What cooking equipment is provided in my flat?
All flats come with a cooker, hob, fridge/freezer and microwave provided. We do not supply toasters, kettles or any cutlery or crockery. You could buy kitchen items after you arrive and share the cost with your housemates.
What does being a guarantor mean?
All students who wish to take up our rent instalment plan are required to provide a UK guarantor (excludes the Isle of Man and the Channel Islands).
By agreeing to be a guarantor, you are signing a legal document stating that you agree to pay the rent and guarantee the behaviour of the resident if they default. Please do not sign this agreement if you do not wish to take on this responsibility.
Any student who does not have a UK guarantor will be required to pay the full years rent upon application.
Where can I store my bike?
There is an internal bike store in each of the three buildings and storage is at the owners risk. No bikes may be stored within the flats.
What should I do if I am having financial problems?
If you are having financial difficulties, you should contact a member of the management immediately. Failure to do so could result in interest charges being added to your account if you fail to pay on the due dates as well as legal proceedings being started against you and, where applicable, your guarantor. Management staff can usually advise you of where to go to get additional financial help which will assist you in meeting your financial obligations.
What if I change my bank account or card details?
Please notify a member of management staff immediately with any new details to ensure your rent is taken on the due date and to avoid any unnecessary charges.
What if I dont pay?
If you dont pay your rent daily interest may be added to the amount you owe to us. Your guarantor will be contacted and will be asked to pay the amount that you owe. Legal proceedings will commence against any resident who fails to pay the rent due. These proceeding will also include action against the residents guarantor.
Do I need to pay council tax?
Provided you are a student in full-time education you will be exempt from Council Tax.