Hainstraße, Berlin

None in the case of renting out an internal flat.
In the case of renting out a room: unfortunately, due to GDPR requirements we are unable to share specific information about the other tenants in the property.
In order to get a better idea of the other tenants in the property, we recommend that you consult our customer care team who will be able to provide you with general information on the tenants present: "e.g. mixed gender students aged between 20 and 27 years".

PMG charges a service fee which is proportional to the cost of the fee for the number of months booked. To simulate the booking cost, simply click on "Rent now" inside the ad and enter the check in and check out dates. The system will automatically simulate the prices.
In addition to the booking costs, you can add specific costs for the registration of the contract, cleaning and sanitation. You can check for these additional costs in the ad description.

When booking, the amounts to be paid are: one month's rent (which will be paid into the properties' landlord 48h after check in) + PMG commission. Once this amount is paid, the property will be reserved.

This information can be found in the Prices and availability section of each listing. For some listings utilities are included in the rental price for others they are excluded.
For some properties utilities are included but up to a maximum monthly cap, this information will be present in the listing description or can be requested from our customer service team (e.g. utilities included up to a maximum of €150/month).

To rent one of our properties, you must do the following.
1. Submit your rental request by clicking on "Rent Now" for the desired property by entering the preferred period of stay, payment method, and the required information and documents.
2. A subtotal equal to the first month's rent plus the PMG reservation fee will be pre-authorized on your payment method until your request is confirmed.
3. If your request is accepted, your reservation will be automatically confirmed and the pre-authorized amount will be charged to your payment method. If the landlord rejects your request, the pre-authorized amount will be immediately returned to your payment method.
4. When the reservation is confirmed, you will automatically receive an email confirming the reservation and the landlord will contact you directly to arrange the next steps.

If during your tenancy you need to change your plans and move out early or extend your tenancy, we will be here to help you, simply contact our customer care team.
Please note that this PMG is not part of the tenancy agreement with your landlord, so you will need to inform both and your landlord of your decision. Some rental agreements have early departure clauses, so we recommend that you check these in advance of your application.
If you wish to stay in the property after your rental agreement has expired, you will need to enter a new booking request online, as this will be considered as a new rental. We recommend that you do this quickly to avoid losing your rental property.

We include this information on every property advert, and you only need to look at the 'Prices and availability' section for more details.
In addition, landlords may also set additional minimum and maximum stay rules. Some properties will have a 'gap' rule, which means that the landlord will only accept bookings with a transfer within a certain date range. For this reason, although it is available when selecting dates in the calendar, the system does not offer exit dates in advance.
Owners operate in this way to avoid the property remaining empty for long periods between two bookings. Unfortunately this is a non-negotiable policy. For this reason, you can only book within the time period set by the landlord.

Each property listing includes a set of house rules that are non-negotiable and set by the landlord.
- Smoking Allowed: Indicates whether or not smoking is permitted on the property. It is highly recommended that you follow this rule, otherwise you risk losing the security deposit.
- Pets Allowed: This will indicate if the landlord will allow pets to enter the property, it is recommended that you add information about your pet in the notes to your booking request so that the landlord is informed in advance.
- Overnight Guests: Most owners do not allow guests to stay in shared properties, so please check if this is allowed or if the landlord will charge a supplement.
- Couples allowed: Room owners do not allow couples inside the room.

As we work with both property managers and private owners, you may find administration fees in some listings. These are fees that are charged by property managers to cover administrative costs, including, but not limited to, contract registration, inventory checks, reference checks, cleaning and sanitation costs.
If your listing contains an administrative fee, you will find information about this in the Pricing and Availability section of the listing.
These costs are NOT included in the PMG commission and will be payable directly to the landlord after the booking.

Once your reservation is confirmed, you will receive the landlord's contact information to arrange your arrival at the property, signing of the contract, and payment of the deposit or other costs. If you have not received a response by e-mail or phone within two days of booking, please contact us.
We try to make our real estate listings as transparent as possible with high-quality photos, videos and floor plans. Our experts know how important it is to make sure you have as much information as possible, so you can rent with confidence. As an additional step, we provide you with a 48-hour guarantee from the time of move-in to signal to us if there is anything wrong with the property. If you feel that the property is significantly different from how it was presented in the listing, then we can help you. Here's what to do:
1) Contact the homeowner. Indicate what the problem is. In most cases, landlords will work quickly to resolve any problem.
2) If the landlord does not respond, or if you cannot come to an agreement with them, contact us within 48 hours of your move and tell us what the problem is. This is important, since we normally transfer the rent payment to the landlord 48 hours after your move-in date, if we do not hear from you. Please provide us with visual evidence, such as a photo or video, that shows us what is wrong with the property.

If during your tenancy you need to change your plans and extend your tenancy, we will be here to help. Please note that is property not part of the tenancy agreement with your landlord, so you will need to inform both us and the landlord of your decision. If you wish to stay in the property after your tenancy has expired, you will need to enter a new booking request online, as this will be considered a new tenancy. We recommend that you do this quickly to avoid losing your rental property. For loyalty discounts on our rates, please get in touch with our team.

Our PMG is an online platform that allows you to rent properties directly from the landlord. Consequently, the rental contract is between yourself and the landlord. We are not part of this rental contract. Sometimes you will need your contract in advance for visa purposes, or to set up bills or direct debits. Once the landlord accepts your booking request, you will receive the landlord's contact details. We recommend that you ask the landlord to send you a copy of the contract directly.
Each landlord will have their own contract and clauses, so we do not have a template of specific information to provide you with in advance. You will have specific clauses in your rental contract regarding notice, penalties, rules, regulations and security deposit. Please note that the contract is between you and the landlord, not between you and property.

The cancellation policy section will specify the owners' policies.
If the landlord has not filled out the appropriate section, reference will be made to the cancellation policies in the terms and conditions. Below are the details:
If the landlord cancels the booking after accepting the booking request and before the check-in date, we will fully refund the amount paid by the tenant, including the amount paid as a property fee.
In case of tenant cancellation, the following cases should be distinguished:
1) Cancellation made 60 or more days before the check-in date: For the tenant: 100% refund of the first installment minus the property fee.
2) Cancellation made between 59th and 30th day before check-in date: For the renter: refund of 50% of the first payment minus the property fee.
3) Cancellation made between the 29th day or less before the check-in date: For the renter: there is no refund. In the event that property's refund policies are inconsistent with the landlord's, the latter will be applied.

1)Click on the 'Check Availability' button
2) Select the dates of your stay to check availability and prices;
3) Continue and enter your details, they will be needed by the landlord to get to know you.
4) Enter your card details: we will block the amount until the landlord accepts your request.
5) If accepted, you will receive an email with the booking confirmation and the information to contact the landlord;
6) GUARANTEE: We will send your payment to the landlord only 48 hours after check-in, so you have time to report any problems.

You don't need to visit the property: in-person visits are a thing of the past. - Our team verifies the property before publishing it to ensure 100% consistency between the listing and reality. - All listings come with photos and detailed descriptions. If you still have doubts, you can ask for more information from our team. - We do not allow visits so that everyone has an equal chance to book, whether you already live in the area or are still abroad.

Once the booking is complete, you will be able to view the landlord's contact details and arrange every detail directly with them. For more information, our team is still at your disposal.

In case of problems, you can contact your reference property agent who will assist you in resolving any issues. For added security, the money you have paid will be sent to the landlord within 48 hours of check-in. The policies and terms and conditions of PMG and the homeowner apply, which you can view above on this page.

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