Hotwells House, Bristol

Cancellation Policy

What if I sign/signed my contract on or before 31st July?

Up to and including the 31st July, you can sign your contract but then request to cancel within 3 days of signing your contract. This is known as your 3 day cooling off period (as once you sign the contract and surpass this 3 day period, youre tied into the contract). To inform us that you wish to cancel, you must email us within your 3 day cooling off period. The Sales Team would then check youre within your 3 day cooling off period, and if you are theyd let you know this and would send you a cancellation request form which you must print out, sign by hand and return back to the above email address.

If however you signed your contract on or before 31st July, but you request to cancel outside of your 3 day cooling off period, then you will be tied into the contract until a suitable replacement tenant is found and clause 9.3 in your contract is met. You would however still need to inform us that you wish to cancel. The Sales Team would send you a cancellation request form which you must print out, sign by hand and return to the above email address.

What if I sign/signed my contract on or after 1st August?

If you sign your contract on or after 1st August, you will be immediately tied into the contract as we do not offer a cooling off period on or after this date. You will be unable to cancel your booking unless a suitable replacement student is found and clause 9.3 in your contract is met.

When will I be released from the contract?

You will only be released from your contract if one of the below options are met (and youre eligible for that option):

If you emailed us within your 3 day cooling off period to inform that you wish to cancel, and you have provided your signed cancellation request form which has been accepted by us

If a suitable replacement tenant is found and clause 9.3 in your contract is met

If you sign a new contract with us at dwell Students and you sign the new contract (and surpass the 3 day cooling off period, if applicable)

If a suitable replacement tenant is found for your room (and clause 9.3 in your contract is met) before your contract start date, we will release you from your contract once the new tenant has signed their contract (and surpassed the 3 day cooling off period, if applicable).

However, if a suitable replacement tenant is found for your room (and clause 9.3 in your contract is met) after your contract start date, we will release you from your contract from the date that the new tenants contract starts. This means that youd be liable for the rooms rent up to the date that the new tenants contract starts.

To confirm, once a suitable replacement tenant has been found to take over your contract, there are a number of actions to be completed before we can release you from your contract. This is clause 9.3 as stated in your contract, but weve also included them below:

a replacement tenant has been found who has been approved by us as a suitable tenant

you have paid any administration fees owed to us for transferring your tenancy along with any rent owed on the room up to the end of your tenancy period

paid any reasonable charges that are ascertained during an inspection of the flat and room at the end of your tenancy period

the new tenant has paid any deposit and any rent owing on the room

the new tenant has signed a tenancy agreement with us for a period that is equal to the rest of your fixed term

the new tenant has provided all documents required, including guarantor information if applicable

Failure of a new tenant signing a tenancy agreement for the room and fulfilling all criteria will mean you are liable for all rent on the room until the end date set out in the principals of your contract.

Special Circumstances (outside the scope of the above 3 points):

1st Year Guarantee

If you are going into your 1st year at university, and you unfortunately havent achieved the required grades for your course/university, you will be released from your contract providing we receive a cancellation request email and results evidence within 48 hours of your results being published. Your results supporting evidence can be from UCAS or your university showing your name and the results outcome. Please send your email (including the cancellation request and your results supporting evidence). Wed also need you to complete a cancellation request form which wed send across to you once you send us your cancellation request email. International Students

If you are coming to study from outside of the UK, and you require a VISA for this study but your VISA application is unfortunately denied, then you are able to cancel your contract as long as your contract has not yet started. You will also need to provide one of the following as supporting evidence, and there will be no penalty for your cancellation:

• Confirmation of your VISA rejection
• Confirmation of failure to gain place within University

If you are unfortunately diagnosed with COVID-19, and your tenancy has not yet started, we would also be able to cancel your contract in this circumstance provided you are able to provide one of the following documents:

• Medical certificate confirming you have been infected with COVID-19 and are therefore unable to come to the UK
• A letter from your university confirming you are not able to join the course due to illness
• Your supporting evidence document must be provided to us within 7 days of you being issued it

Cancellations during tenancy period

We are unable to cancel any contract after its start date unless a replacement tenant is found (and clause 9.3 in your contract is met) as detailed above. Youd be liable for the rooms rent up to the date that the new tenants contract starts. All cancellation requests should be submitted to your site team using our cancellation request form, which you can request from your site team.