Hotwells House, Bristol

When is my rent due?

Your rent is split in to four instalments; August, October, January and April and, where possible, coincide with the student loan payment dates. 

Do I need to buy a TV license?

Normal TV Licensing Authority regulations apply to any TV you bring yourself. Please note that the landlord is not held responsible for ensuring you have a TV licence.

Do I need to pay council tax?

If you are a full time student then you will not need to pay council tax.

Can I live with friends?

Yes we would be happy to make you a group booking. All you need to do is fill your application form under group booking section and add the details of friends you wish with. Your friends also need to have the same names on their application. We recommend that you and your friends apply for the accommodation at the same time to ensure you are allocated together.

Can I change rooms?

Yes, however this is subject to availability of the rooms and you may incur some administration charge for the same.

How do I report a problem?

We have on site maintenance on hand to ensure that the site runs smoothly.

Can I change my mind?

Before signing the Assured Short Tenancy Agreement you can cancel your booking. Once you have completed and returned your Tenancy Agreement you will be liable for the full term of the contract.

What does my Endsleigh Insurance cover?

The property has arranged some contents insurance for you with Endsleigh, the No.1 student insurance provider. This cover does not protect laptops and phones or other items when you are outside your room, or all risks inside your room. It is important for you to check this cover.

I want to leave before my contract ends. What shall I do?

If youre looking to move out before your contract ends, please read through our cancellation policy. It will outline what you need to do next.

Can I stay at my site until my contract end date?

Yes, of course you can! All students are allowed to stay with us until the last day of their contracts. On the last day, rooms must be vacated, and keys handed to reception by 10am. All residents will have their room/flat inspected within 7 days of their contract end date.

Can I store my belongings in my room over summer?

If you have a summer booking with us and we have received your payment and signed contract, then you can keep your items in your room throughout the summer. We dont allow student to leave items in their rooms over the summer if they have not confirmed a summer stay with us. Any items left in a room after a contract end date will be removed and stored for 7 days. After which, all items will be removed and given to charity or disposed of.

Do I get my deposit back?

For those sites where a deposit payment has been made, all deposits will be returned as long as the room is left in the same condition from check-in. All deposits should be returned within 10 days of the contract ending. Any deposit disputes should be sent in writing to the site manager.

Do I have to pay for damages?

We want to make your stay with us as enjoyable as possible. Our on-site maintenance team will attend to your requests (See our repairs and maintenance policy). We dont charge for fair wear and tearof our properties or fixtures. However, if something gets damaged through abuse or misuse, well repair or replace the item and will charge for doing so. The behaviour of guests is the responsibility of the tenant who has welcomed them into the property. Any charges that result from a guests behaviour will be charged to the respective tenant. If theres a charge that applies to the shared area within a flat and were unable to establish the responsibility, the charge will be shared between all of the flats tenants. All charges will be applied to your account and payment will be due within 30 days of this date. For further details please see the list of our schedule of charges. This list is not exhaustive and we reserve the right to charge for items not mentioned. 

When can I move in?

You can move into your room from the date your contract starts, only if you have paid your correct rent amount and provided all documents. If youre unsure of when your contract starts, your contract can be viewed in your portal accounts Messages section. If you wish to move in early please contact us at salesenquiries@dwellstudent.co.uk

What do I need to bring with me?

We already provide some of the essentials but to see what things to bring with you, check out our accommodation checklist here.

Can I store luggage at my site?

Due to us getting your room ready for when you arrive, we will not be able to store any luggage at any of our dwell sites. You will be able to move your belongings into your room once you have collected your keys.

Are there any documents I need to bring with me?

You need to have provided all documents to support your room booking before you can check in. If you are unsure if you have already done this, or need to speak to someone about it, please call the team on 0161 200 5560 or email us at studentcare@dwellstduent.co.uk. Other than that, you will need to bring a form of photo ID with you so you can collect your keys we just need to know were handing them out to the correct person!

What if i'm arriving out of office hours?

If you think that youll be arriving out of office hours, you will need to speak to your site team their contact details will be listed in the arrival pack youll be informed about via email nearer the start of your tenancy. Each site has different out of office services so you will need to speak to your site directly about it.

Where do I get my keys from?

You will collect your keys from your sites reception, unless otherwise stated by your site or Sales team.

Can I park my car when unloading my things?

We do have car parks at most of our sites but to find out if your site does include one, please contact the office on 0161 200 5560. On contract start dates, parking your car is free parking at any other time will incur a charge. Please contact your site team for full costs and details.

How do I get from the airport to your site?

Make sure you book airport transfers in advance. If you prefer to take the train, look out for the stations that are closest to you:

MSV: The nearest train station is Oxford Road, a 5-minute walk from us.

MSV South/ The Grafton: The nearest train station is Oxford Road and then hop on a bus just outside the Palace Theatre. Look out for bus routes 41, 42, 43, 142, 143, or 157. After 10 minutes, get off at Whitworth Park and take a short 2-minute walk to our halls.

Cathedral Campus: The closest train station is Liverpool Lime Street. From there, were a 5-minute taxi ride away.

Castle Gate: Nottingham train station is just a 10 minute walk away.

Garth Heads: Your nearest station is Manors which is a 2 minute walk to the site

Hotwells House: The nearest train station is Bristol Temple Meads, you can get a taxi from outisde which will take 10 minutes

What can I expect when checking in?

It will be busy, so please be patient with us. Well try to keep the queues short as we check everyone in. To keep you going, there will be light refreshments in all site receptions.

For a quicker check-in, let us know when you are coming, so we can gauge the number of students as well the times of arrival, to ensure our sites are staffed correctly.

Top Tip: make sure you dont unload your car until you have your keys. Or you could be waiting with all your belongings in the queue.

How and when do I pay my rent?

We offer two rent method options: Option 1 Full Payment Pay in full by the 1st of August and get money off your rent! 2% discount Manchester, Liverpool, Bristol and Nottingham, and 5% discount- Newcastle. Option 2 Pay in 4 Instalments Pay in August, September, January and April you can view the exact payment dates in your contract. If your paying your rent using your student loan, then Option 2 may be best for you. To apply to pay in instalments, you must provide a U.K based guarantor in full time employment.

How can I find out who I'm living with?

Curious about who your flatmates will be? We unfortunately cant give out names but you can find out who is living at your site on our Facebook and Twitter pages.

Can I change my contract once I've signed it?

If you want to change things like your room type, contract length or anything else, just get in touch with us on 0161 200 5560 or email us at studentcare@dwellstudent.co.uk. We can then let you know if your request is possible, and if so, what the next steps would be.

Can I bring my pet?

Youll unfortunately have to leave your beloved animals at home we have a no pet policy across all of our sites.

What is included in my rent?

All inclusive utility bills, Wi-Fi and contents insurance are all included in your rent!