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Intro
Brand new accommodation for the 2020/2021 academic year in Newcastle-Under-Lyme, The Metropolis offers a modern accommodation for students.
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Booking Details
Cancellation Policy
Did you see the accommodation before you booked?
Students who didnt visit the building in person before booking, and who booked accommodation more than 14 days ahead of the tenancy start date, can cancel free of charge if they let us know in writing within 14 days after the date of their booking.
Students who didnt visit the building in person before booking, and who booked less than 14 days before the tenancy start date can cancel free of charge if they let us know in writing before the tenancy start date.
The provisions of this policy for Current Residents will apply to students who didnt visit the building in person before booking and who want to cancel after expiry of the applicable deadline given above. Students who visited the building in person before booking will also be treated as Current Residents for cancellation purposes.
Even if you did not see the accommodation in person before booking, once you have taken up occupation of your accommodation you have no right to cancel your tenancy agreement. We will be willing to release you from your tenancy agreement in certain circumstances, but:
(a) Applications for release must be made to us in writing;
(b) You and your Guarantor will remain liable for the Rent and any other payments due under the tenancy agreement unless and until a suitable replacement tenant is found for your accommodation. It is your responsibility to find an eligible replacement resident, although site staff will assist where possible;
(c) You will be liable to pay any early termination fees set out in your accommodation contract.
2 First Year Guarantee
Some of the accommodation managed by property management allows first year students to cancel their tenancy agreement free of charge if their examination results change their plans: for example, a prospective tenant who fails to achieve the grades needed to take their place at their chosen university, or who surpasses their predicted grades and chooses to take a place at another university. If your chosen accommodation offers this guarantee, before you are released from your contract, you will be required to provide:
A rejection letter from your original university of choice
Where applicable, an acceptance letter from the new university
Revised 12 June 2019
If a student transfers to a university in a city where property management manages accommodation, property management may (subject to availability) offer the student a tenancy at the new location on the same terms as the students original booking. If this offer is made and refused, the original contract will be cancelled, but property management will charge a cancellation fee (not exceeding 100) and (if the tenancy has started) charge rent up to the date of cancellation.
3 Cancellation by Current Residents
This section of the Cancellation Policy applies to:
- students who visited the building in person before booking, but have not moved into their accommodation
-students who did not visit the building in person before booking, and have missed the applicable cancellation deadline
- students who are in occupation of their accommodation whether or not they visited the building before booking.
Students are bound by the terms of the tenancy agreement and liable for the rent for the length of their tenancy. A student may, however, be released from their tenancy if they meet the following criteria:
The student finds a replacement tenant to take over their room
The replacement tenant is an enrolled student and over the age of 18
The replacement tenant must not already be a tenant with property management
The replacement must be reasonably acceptable as a tenant (for example, no subsisting county court judgments, no convictions for criminal damage)
The replacement tenant agrees to take over the room for the full remainder of the original tenants term and for the same rental value
The replacement tenant signs all necessary paperwork with property management and agrees to all terms and conditions set out within the tenancy agreement
The replacement tenant procures a UK-resident guarantor, or pays the balance of the outstanding rent in full in advance
The original student pays a 100 change of tenancy charge for early contract release.
Following this, the resident will be formally released from all liabilities under the terms of the tenancy agreement and a refund of any advance rent paid will be processed within 14 working days.
Please note all replacement tenants must first be approved by the Accommodation Office. The tenancy agreement does not allow sub-letting. Revised 12 June 2019
4 Extraordinary Circumstances
If a student does is not eligible for early release under sections 1-3 of this policy, the landlord may agree to release a tenant from their agreement for medical or some other substantial reason. Early release will not normally be given under this section of our policy unless the reasons given in support of the tenants request prevent a student from continuing with their studies.
A request for early release under this section of the Cancellation Policy must be made in writing to property managements Accommodation Office. If the application is made on medical grounds, it must be supported by the following:
A signed letter from the students doctor confirming their advice to end studies at university for health reasons.
A signed letter from your university confirming that you have dropped out of university for health reasons.
Student FM may ask for additional information before notifying the student of the landlords decision.
All decisions are made on a case by case basis. There is no right of appeal following the landlords initial decision.
5 Cancellations by property management or The Landlord
Students are required to sign their tenancy agreement within 14 days of property management offering accommodation. Students who do not sign their agreement within this timeframe may have their booking cancelled and accommodation remarketed.
Where payment is due in advance of the start of a tenancy, a booking or a tenancy agreement may be cancelled if the payment is not made on or before the due date for payment.
Where a student fails to check in to the accommodation in accordance at the start of their tenancy and has not signed their tenancy agreement, their booking will be cancelled.
If a student fails to check in to the accommodation and has signed their tenancy agreement, the agreement will continue in force until terminated in accordance with this policy, or under clause 9 of the tenancy agreement.
The Process
All requests for cancellations should be made in writing to the Accommodation Office of the chosen accommodation scheme. Contact details for all schemes can be found on our website.
Please note all changes or variations to your Tenancy Agreement will incur a charge. These include Revised 12 June 2019
Apartment/ Room changes as your contract will have to change and we will have to carry out an additional check-out inspection.
Length of tenancy agreement changes either longer/ shorter.
The charge will be the amount required to compensate us for any losses suffered or expenses reasonably incurred by property management and/or the Landlord as a result of the request.
Payment Details
Mode Of Payment
Payment in full
If you wish to pay your rent upfront, you will need to make the payment on or before the 2nd August 2020. Payment of full rent in advance can be made by either in person at the site, card payment or bank transfer.
Payment in installments
You can also choose to pay your rent in installments. Details about the dates the payments are due can be found below.
1st Instalment - 31st July 2020
2nd Instalment - 18th September 2020
3rd Instalment - 1st January 2021
4th Instalment - 1st April 2021
Frequently Asked Questions
How and when do I pay the deposit?
Your deposit is paid when you book your room. It needs to be paid using a credit* or debit card and the cardholder must authorise the payment. (*credit cards incur a surcharge).
What happens if I cant make a payment?
If youre already living with us then please speak to the reception team at your property. If you havent moved in yet, or you would like to speak to someone when your property reception is not open
What happens if I have a delay or a problem with student finance?
If youre already living with us please speak to the reception team at your property. If you havent moved in yet, or you would like to speak to someone when your property reception is not open, please call our Bookings Team
What does a being a guarantor mean?
A guarantor will be responsible for putting right any breaches of tenancy, including non-payment of rent if the tenant fails in their responsibilities.
Who can be a guarantor?
The guarantor should be a parent, guardian, relative or family friend of the student. The guarantor should be in full-time employment, and/or in a stable financial position to cover relevant payments as required. We will not run a credit check as part of the process of assessing guarantors.
What does a guarantor need to provide?
The guarantor will need to sign a Guarantor Agreement, which will be sent to them by email. The guarantor will need to provide two of the following documents as proof of ID*:
* Valid passport
* Valid driving license
* Utility bill dated within last 3 months
*Where possible, the bill name and address should be written in English.
What do I need to do when booking?
You need to be ready to pay your deposit this is a one off payment made at the time you book. Its protected during your stay with us and as long as your room and communal areas are left in good condition will be returned in full at the end of your stay.
Can I view your rooms?
Nearly all our properties have dedicated show flats that you can view and we can answer any questions you may have. The easiest way to book a viewing is online; you can do this by selecting the property you wish to view.
If I am doing an internship/placement year, am I allowed to live here?
You can live here if you are still registered as a full-time student and your placement is part of your degree/course.
What is a deposit protection scheme?
By law, if you pay a deposit to your landlord or letting agent then they must protect it in a government-authorised tenancy deposit protection scheme. This applies to all landlords and agents in England and Wales who have an Assured Shorthold Tenancy (AST) agreement with their tenant. We use MyDeposits (England) and MyDeposits Scotland (Scotland) to protect your deposit.
What is the utility guarantee fee?
This is already included in the rent payment and is not an additional cost to you. It is simply an amount set aside to ensure that your rent wont increase if utility providers increase their charges.
How do I sign the contract?
We will email you and your guarantor a link that will show you the terms and conditions of your contract. Once youve accepted these your booking is complete and you have signed the contract. You will need to scroll through all the terms and conditions before the option to accept is made available to you.
What is a guarantor?
A guarantor is someone who takes joint financial responsibility for your tenancy. If, for any reason, you are unable to pay an amount owed to us it is your guarantors responsibility to do so. You will need to name a guarantor when you make your booking and this person will need to sign the tenancy paperwork. We have the right to recover any outstanding monies from your guarantor so it is important that your guarantor understands their liability.
Who can be a guarantor?
Anyone over the age of 25 who does not already live with us. Its important to choose someone who is able to take financial responsibility for your booking if you are unable to do so.
My university/another organisation has agreed to be my guarantor, what do I do?
A named person from your university or other organisation will need to be included in your guarantor information you can use the university or named organisations address and that person will need to accept the terms and conditions as guarantor.
Who needs a guarantor?
All students need a guarantor. However, your guarantor does not need to be based in the UK, but they will need to understand their liability and agree to this responsibility.
I am a mature student and paying my rent in full, do I still need a guarantor?
Yes, all tenants require a guarantor.
What is a witness?
A witness is a person who is present at the signing of a legal document. They sign the document to indicate that they personally saw the signing and the document is authentic. The date that the witness signs any document should be the same as the date that the tenant/guarantor signs the document.
A witness can be anyone over the age of 18. If you are booking a property in England this should not be a family member.
The witness must be a third party that is not the tenant or guarantor and should be over 18 years of age.
My booking has expired can I rebook?
You are more than welcome to rebook if your previous booking has expired, however we cannot guarantee that youll be booked into the same room as it may have been booked by someone else after your booking expired. If you choose not to rebook you will get your deposit back.
To rebook after an expiry get in touch with one of our team and well be happy to help!
I have special requirements for my living needs. Can you help with these?
We will always do what we can to find you suitable accommodation. Please get in touch with a member of the team if you need any help.
I want to book with my friends, how can this be organised?
You can organise a booking with your friends by completing the Group Booking Form online. This will let our team know that you and your friends are interested in a group booking and well get in touch to help you find a suitable flat.
Can I get a shorter tenancy?
Some of our properties offer short, flexible tenancies. Details of these options can be found here (subject to availability).
Can I move in early or check out late?
Our standard tenancies have fixed dates and cannot be changed. However, if you are looking to move in earlier or move out later it may be possible to book an additional short stay tenancy. Our website shows when each property may be available, so have a look and get in touch if you would like to book.
What is a council tax exemption form and why do I need it?
This is a document that proves that you are not liable to pay local council taxes. Your university can provide you with an exemption form once you have enrolled.
What documents do I need to bring to the property when I move in?
Please bring an official form of ID with you such as a passport or driving license.