Our power has gone out in our house: what should we do?

Firstly check with your neighbours to see if this is an area fault. You can also check on the national grid. There may be something that has caused the electric to trip inside the house. You can check the fuse box and identify what has caused the outage. Often these can be re-engaged – please do not force switches up – if they cannot be re-engaged or the issue repeats itself please report as maintenance.

What is the best way to report maintenance?

For general maintenance, reporting it through the Portal will mean that the issue is resolved as quickly as possible for you.

What is the fair usage policy and what does it mean?

It is important to remember that your energy usage is not unlimited. You will be responsible for any additional costs if you exceed your allowance.

Is WiFi provided and how fast is it?

WiFi is provided in all of their accommodation, and is accessible in each room of the property. Your WiFi access is included in your monthly rent. Due to the nature of WiFi, speeds may vary depending on proximity to the router, the nature of the usage and the number of devices connected at any one time. If you would like to know specifics about WiFi provision at one of their properties please ask your point of contact in the Lettings Team.

Are bills included in my rent?

Some properties may have electricity and gas included, please refer to their viewing booking platform (link sent to you after submitting an enquiry) or speak to the team for further information.

I've paid a retainer; does this amount get deducted from my first rental payment?

If you have paid us a retainer, and your rental payments are set up via Direct Debit, your retainer will automatically be deducted from the first rental instalment. If you are paying your rent via an alternative method, you must deduct the retainer amount from your first rental instalment.

What happens if i stop being a full time student?

You can still live in your Crib until the end of your contracted period; however you will become liable for council tax during this time. If you no longer want to live in your Crib, we can help you find somebody to take over your contract, however this cannot be guaranteed.

What happens if i can't make my payment on time?

Please give us a call and we will work with you to find the best way in which to pay your rent. All rent is due in advance. Please note, if your payment is more than 14 days late and we have not heard from you, then as per your contract, late payment charges may be applied to your account.

Can i change my payment plan?

Yes, payment plans can be changed to monthly, quarterly or in line with student loan payments. Please contact us with details of your request and we will get back to you. Please note the first rental instalment date cannot be altered and 14 days notice minimum is required for any payment plan changes.

When do i need to pay my rent?

Your contract will outline the dates on which your rental payments are due. If you believe you will have difficulty paying on these dates or would like to align you rental payments with your student loans then please contact us to discuss this. Please note that all tenants will need to pay their first instalment of rent before we can release keys to any tenants on joint contracts.

Are the accommodation members of a client money protection scheme?

Yes, the accommodation hold a membership for the Propertymark Client Money protection Scheme.

Can i rent a crib as a non-student?

You don’t have to be a student to live in a Crib, but you would be liable for council tax. You can find out the cost through the council. It will then be the landlords discretion for you to live in that property.

Can i move in earlier than my contract start date?

You will not be able to move in before the start date of your tenancy.

This is someone who is willing to guarantee your rent payments on your behalf. This is standard practice with student rental properties due to your employment status. A guarantor is signing the tenancy agreement confirming that they are guaranteeing your obligations in the contract.

I want to view a property, what do I do?

All people viewing a property must wear a mask and santisie their hands before entering the property and on departure. All attendants must adhere to social distancing and avoid physical contact with surfaces, furnishings and personal belongings in the property.

How do i know if my group has the house?

Your group will only have the house once all the tenancy details forms have been completed, a contract has been sent out, all tenant and guarantors have signed, all remaining retainers have been paid and all identification for tenants and guarantors received. Then the landlord will contract the property and you will be notified of this by email.

But what about administration fees?

We have no admin fees!! They’re unnecessary, dated and stop you from getting the most for your money.

What does joint and several liability mean?

Joint and several liability means that both individually and jointly all of the tenants are individually and jointly responsible for paying rent and for all other tenants’ responsibilities during the tenancy.

What do i do if i don't understand the tenancy agreement?

Do not sign the agreement if you do not understand. On page 3 of the contract there are definitions that should help explain anything that is not clear. You can also give us a call or email. Your university should be able to advise you if there is anything you need clarifying.

Where do i send my tenancy document to?

After signing your agreement online it will automatically send us a copy so there is nothing you need to do apart from sign.

When do i need to return everything by?

Your holding retainer reserves the house for 3 working days. In this time you will need to fill in your tenancy form and upload your documents. You will then be sent the tenancy agreement.

I'm renewing at my house, with no break in my contract, do i still have to have a right to rent check?

A new Right to Rent check will need to be completed even if you are renewing your tenancy.

I rented with the accommodation last year, do i still have a right to rent check?

Yes. A new Right to Rent check will need to be carried out even if you are renewing with us.

I have already uploaded my passport to my tenant form, why do i have to upload it again?

We accept a Driving Licence or Passport as a form of ID on the Tenant Form we sent you, to ensure we have the correct documentation from you for the Right to Rent check we require you to submit your Passport/ Acceptable Documents via a separate form. We take the storage of your data extremely seriously.

My passport is expired, is this ok?

Yes, an expired Passport is acceptable for the check.

How do i book a right to rent appointment?

If you have an upcoming tenancy, you will have received at least one email about right to rent check in the email inbox associated with your tenancy. Please search for this email and follow the instructions contained.

What is a right to rent check?

The law requires that landlords must check that all of their tenants can legally rent a residential property in England. British and Irish Citizens: Before the landlord is able to sign the tenancy agreement; we, by law, have to carry out “Right to Rent” checks on UK and Irish citizens. If you have a UK or Irish passport, you will be sent a link to HooYu to carry out this check virtually. If you are a UK or Irish national but do not have a passport, we will be in contact with specific dates that you will need to come and meet us with your right to rent documents. International Citizens: If you are an international student, your right to rent check has to be carried out within 28 days of your tenancy starting. Within 90 days of the tenancy start date you will be emailed asking you to provide a share code for your visa from the government website. We will then use this share code within 28 days of your tenancy starting to check your Right to Rent status, we input the code into the government website and we get sent a PDF confirming your visa status. We will then check this PDF with you in person at key collection.

My tumble dryer is broken, what should I do?

Tumble dryers need to be emptied of fluff on a regular basis, not emptying this will cause the unit to overheat and not work correctly.

The extractor fan is not working in my bathroom?

There will be an isolation switch outside the bathroom – please ensure this is turned on before reporting as maintenance.

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The Square, Newcastle Upon Tyne

Falconar St, Newcastle upon Tyne, NE2 1UY, United KingdomView Distance From Universities

1Offer

Wifi

Bedroom Tv

From £115/week/person

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The Square is an excellent student accommodation in Newcastle Upon Tyne. The property offers 7 and 4-bedroom apartments near the Newcastle City Centre. Moreover, INTO Newcastle University is a 14-minute walk away and Newcastle University is a 15-minute walk away from the accommodation, making it ideal for students attending these universities.

Features

The apartment is bright and airy, providing a relaxing atmosphere for students. Each room is spacious featuring a comfortable bed, a flat-screen TV for your entertainment, a study desk, and plenty of storage space. The shared kitchen is equipped with all the essentials, including a microwave oven, dishwasher and dining table, making it easy to cook and enjoy meals with friends. The property provides free high-speed WiFi to enjoy buffer-free content and dryers to make students’ lives easier. The Square also has a communal lounge with a sofa and a big TV to chill and spend time with friends.

Location and What's Hot?

The property is just a few minutes away from the city centre and is surrounded by many restaurants cafes and bars. Gusto Italian restaurant is just around the corner to eat delicious food or you can get amazing pizza from Pizza Base Takeout restaurant. Alfie's Bar is nearby to drink and party with friends. Sainsbury's Local supermarket is just a block away so students don’t need to travel far for grocery shopping.

Commute

The accommodation is well connected to public transport due to its central location. The Newcastle Manors bus stop is just a minute away on foot and Shield Street-Pandon Court is a 4-minute walk away.

Common Amenities

Dishwasher

Flat Screen TV

Washer

Unipol National Code Accredited

Dinner table

Room Amenities

Bedroom TVs

Double beds

Desks & chairs

Plenty of storage

Bills Included

Wifi

Water

Tv License

Room Types

5 Bed Flat

£115/week/person

Sold Out

Private Room

Private Bathroom

Shared Kitchen

Bedrooms5

Bathrooms5

Room Amenities

Double bed

Desks and chairs

Cable TV

SOLD OUT

Duration:52 week

Move in:6 Jul, 2023

£115/week

Looking to book this unit? Join Waitlist

6 Bed Flat

£121/week/person

Sold Out

Private Room

Private Bathroom

Shared Kitchen

Bedrooms6

Bathrooms5

Room Amenities

Double bed

Desks and chairs

Bedroom Tv

SOLD OUT

Duration:52 week

Move in:6 Jul, 2023

£121/week

Looking to book this unit? Join Waitlist

Cancellation Details

Replacement Tenant Found

Find the replacement tenant and easily cancel your booking

Payment Details

Booking Deposit

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Payment Instalment Plan

Flexible payment terms

Mode Of Payment

Payment via easy transaction modes

Guarantor Requirement

Guarantor requirements and policy

The Square, Newcastle Upon Tyne

Features

Location and What's Hot?

Commute

Room Types

5 Bed Flat

6 Bed Flat

Cancellation Details

Payment Details

Frequently Asked Questions

Why and how often will the accommodation visit/inspect my crib?

How do i prevent pests(Rats and Insects) in my crib?

My dishwasher isn't working, what should I do?

There is mould in my house what do I do?

Our shower is flooding/ not draining when we use it what should we do?

My washing machine door won't open and my clothes are stuck inside - what should I do?

Our rubbish isn't being collected - why is this?

We have received multiple emails about when a contractor is attending a maintenance issue: which one is correct?

Location