Capricorn Way, Salford

This often happens when the door is attempted to be opened before the door has unlocked after the cycle. Always wait 5 minutes before trying to open the door. If this is the case and it has been forced open this may be something that will require repairs that we may not cover the cost of.  Sometimes, the washing machine will have a drain function, so please use this if possible before opening the door using a piece of string.

Please ensure that you are disposing of your household waste correctly and putting it out on the correct day (preferably the night before as this ensures collection, a lot of students aren’t up at 9 am!). You can search online when collection days are/what you can and can’t put in each bin. *This is important as the council reserve the right to refuse collection if the rubbish is disposed of incorrectly* If you think you need more council bins, please let us know and we can put in a request. You can find information on bin collections on your council website.

Always listen to the most recent email. Unfortunately, their maintenance team may have to attend to emergency problems which can take priority over your maintenance, hence them rescheduling the visit date.

Firstly check with your neighbours to see if this is an area fault. You can also check on the national grid.There may be something that has caused the electric to trip inside the house. You can check the fuse box and identify what has caused the outage. Often these can be re-engaged – please do not force switches up – if they cannot be re-engaged or the issue repeats itself please report as maintenance.

For general maintenance, reporting it through the Portal will mean that the issue is resolved as quickly as possible for you.

It is important to remember that your energy usage is not unlimited. You will be responsible for any additional costs if you exceed your allowance.

WiFi is provided in all of their accommodation, and is accessible in each room of the property. Your WiFi access is included in your monthly rent. Due to the nature of WiFi, speeds may vary depending on proximity to the router, the nature of the usage and the number of devices connected at any one time. If you would like to know specifics about WiFi provision at one of their properties please ask your point of contact in the Lettings Team.

Some properties may have electricity and gas included, please refer to their viewing booking platform (link sent to you after submitting an enquiry) or speak to the team for further information.

If you have paid us a retainer, and your rental payments are set up via Direct Debit, your retainer will automatically be deducted from the first rental instalment. If you are paying your rent via an alternative method, you must deduct the retainer amount from your first rental instalment.

You can still live in your Crib until the end of your contracted period; however you will become liable for council tax during this time. If you no longer want to live in your Crib, we can help you find somebody to take over your contract, however this cannot be guaranteed.

Please give us a call and we will work with you to find the best way in which to pay your rent.All rent is due in advance. Please note, if your payment is more than 14 days late and we have not heard from you, then as per your contract, late payment charges may be applied to your account.

Yes, payment plans can be changed to monthly, quarterly or in line with student loan payments. Please contact us with details of your request and we will get back to you. Please note the first rental instalment date cannot be altered and 14 days notice minimum is required for any payment plan changes.

Your contract will outline the dates on which your rental payments are due. If you believe you will have difficulty paying on these dates or would like to align you rental payments with your student loans then please contact us to discuss this. Please note that all tenants will need to pay their first instalment of rent before we can release keys to any tenants on joint contracts.

Yes, the accommodation hold a membership for the Propertymark Client Money protection Scheme.

You don’t have to be a student to live in a Crib, but you would be liable for council tax. You can find out the cost through the council. It will then be the landlords discretion for you to live in that property.

You will not be able to move in before the start date of your tenancy.

This is someone who is willing to guarantee your rent payments on your behalf. This is standard practice with student rental properties due to your employment status. A guarantor is signing the tenancy agreement confirming that they are guaranteeing your obligations in the contract.

All people viewing a property must wear a mask and santisie their hands before entering the property and on departure. All attendants must adhere to social distancing and avoid physical contact with surfaces, furnishings and personal belongings in the property.

Your group will only have the house once all the tenancy details forms have been completed, a contract has been sent out, all tenant and guarantors have signed, all remaining retainers have been paid and all identification for tenants and guarantors received. Then the landlord will contract the property and you will be notified of this by email.

We have no admin fees!! They’re unnecessary, dated and stop you from getting the most for your money.

Joint and several liability means that both individually and jointly all of the tenants are individually and jointly responsible for paying rent and for all other tenants’ responsibilities during the tenancy.

Do not sign the agreement if you do not understand. On page 3 of the contract there are definitions that should help explain anything that is not clear. You can also give us a call or email. Your university should be able to advise you if there is anything you need clarifying.

After signing your agreement online it will automatically send us a copy so there is nothing you need to do apart from sign.

Your holding retainer reserves the house for 3 working days. In this time you will need to fill in your tenancy form and upload your documents. You will then be sent the tenancy agreement.

A new Right to Rent check will need to be completed even if you are renewing your tenancy.

Yes. A new Right to Rent check will need to be carried out even if you are renewing with us.

We accept a Driving Licence or Passport as a form of ID on the Tenant Form we sent you, to ensure we have the correct documentation from you for the Right to Rent check we require you to submit your Passport/ Acceptable Documents via a separate form.  We take the storage of your data extremely seriously.

Yes, an expired Passport is acceptable for the check.

If you have an upcoming tenancy, you will have received at least one email about right to rent check in the email inbox associated with your tenancy. Please search for this email and follow the instructions contained.

The law requires that landlords must check that all of their tenants can legally rent a residential property in England. British and Irish Citizens: Before the landlord is able to sign the tenancy agreement; we, by law, have to carry out “Right to Rent” checks on UK and Irish citizens.  If you have a UK or Irish passport, you will be sent a link to HooYu to carry out this check virtually. If you are a UK or Irish national but do not have a passport, we will be in contact with specific dates that you will need to come and meet us with your right to rent documents. International Citizens: If you are an international student, your right to rent check has to be carried out within 28 days of your tenancy starting.  Within 90 days of the tenancy start date you will be emailed asking you to provide a share code for your visa from the government website.  We will then use this share code within 28 days of your tenancy starting to check your Right to Rent status, we input the code into the government website and we get sent a PDF confirming your visa status.  We will then check this PDF with you in person at key collection.’

Tumble dryers need to be emptied of fluff on a regular basis, not emptying this will cause the unit to overheat and not work correctly.

There will be an isolation switch outside the bathroom – please ensure this is turned on before reporting as maintenance.