Brookland House, Manchester

Cancellation Policy:-

1. Your rights to end the contract (and cancel your online booking)

1.1.1. If you want to end the contract (and cancel your online booking) because of something they have done or have told you they are going to do, see paragraph 2;ther there is anything wrong with it, how they are performing and when you decide to end the contract:

8.1.1. If you want to end the contract (and cancel your online booking) because of something they have done or have told you they are going to do, see paragraph 2;

1.1.2. If you have just changed your mind about the online booking, see paragraph 3. You may be able to get a refund if you are within the cooling-off period (and have not waived your cooling-off rights);

1.1.3. In all other cases (if they are not at fault and there is no right to change your mind), see paragraph 9.

1.2. Ending the contract because of something they have done or are going to do. If you are ending the contract (and cancelling your online booking) for a reason set out at paragraphs 2.1 to 1.2.3 below, the contract will end immediately and they will refund you in full for any holdings fees paid and you may also be entitled to compensation. The reasons are:

1.2.1. they have told you about an upcoming change to the property in respect of which you have placed an online booking or to these terms which you do not agree to;

1.2.2. there is a risk that supply of  services may be significantly delayed because of events outside their control (see paragraph 3);

1.2.3. you have a legal right to end the contract because of something they have done wrong.

1.3. Exercising your right to change your mind (Consumer Contracts Regulations 2013). Pursuant to the Consumer Contracts Regulations 2013, you have a right to cancel this contract (and receive a full refund) within 14 days following acceptance of your online booking and may do so by completing and returning the Model Cancellation Form attached to these terms at Schedule 1. they cannot provide services to you during this period unless you confirm to them when completing your online booking that you agree to them doing so and are aware that, by confirming this, you will lose your right to cancel under the Consumer Contracts Regulations (and by completing your online booking you are confirming to them that you agree to this). If you do not agree to them providing services immediately, they will not be able to mark the property as unavailable to the public or remove it from Site or begin processing your application until the expiry of the 14 day period (and others may complete an online booking in respect of the property during that period).

2. Ending the contract where they are not at fault and there is no right to change your mind.

Even if they are not at fault and you do not have a right to change your mind (see paragraph 1), you can still end your contract with them at any time before you enter into a tenancy agreement, but you will not be entitled to a refund of any part of the holding fee you have paid (which includes the initial holding fee and any balance payment). If you want to end your contract where they are not at fault and you do not have a right to change your mind, just contact them to let them know and they will let you know whether such cancellation is possible and, if it is possible, will let you know any consequences of such cancellation.

2.1    The Initial Holding Deposit is refundable in full in the following circumstances:-

o    The Proposed Landlord withdraws the Property and cancels the reservation OR

o    Where all parties have taken all reasonable steps to enter into a Tenancy Agreement but did not sign the Tenancy Agreement by the deadline for agreement OR

o    Where the Proposed Tenants provided accurate information to the Proposed Landlord or Agent and the Proposed Landlord declines to enter into a Tenancy Agreement prior to the deadline.

In all of the above, the Initial Holding Deposit will be refunded in full to the Proposed Tenant within 7 days of the deadline for agreement, or within 7 days of the Proposed Landlords decision if it is before the deadline for agreement.

2.2    The Proposed Landlord does not have to refund any of the Initial Holding Deposit in the following circumstances:-

o    Where the Proposed Tenants provide false or misleading information that the Proposed Landlord may reasonably believe impacts on their decision whether to offer a Tenancy Agreement to the Proposed Tenant OR

o    Where the Proposed Tenants cancel their reservation prior to the deadline for agreement and the Proposed Landlord and/or Agent have acted in a reasonable manner towards the Proposed Tenants OR

o    Where, prior to paying the Initial Holding Deposit, the Proposed Tenants have confirmed to the Proposed Landlord or their Agent that they have sufficient proof to establish permanent or time limited right to rent in England, and subsequent checks reveal this is not the case OR

o    Where the Proposed Landlord and/or Agent have taken all reasonable steps to enter into a Tenancy Agreement by the deadline for agreement and the Proposed Tenant does not take all reasonable steps to enter into a Tenancy Agreement.

Examples of the parties taking reasonable steps include, but are not limited to, providing sufficient information to collect references, contacting all referees in a timely fashion to allow for responses, performing credit checks, attending an appointment to verify the Proposed Tenants right to rent status, providing the security deposit and rent no later than the deadline for agreement.