Their standard tenancies have fixed dates and cannot be changed. However if you are looking to move in earlier it may be possible to book an additional short stay tenancy, this will involve signing another set of paperwork and you will be charged for any additional nights.

What time can I move in from?

You can move in any time from the start date of your tenancy onwards. If you are going to be arriving much later than the start of your tenancy, just let them know and they will arrange for someone to be there to greet you and make sure you get the keys for your new home.

Can I smoke in my room?

There are usually outside areas for you to smoke with ashtrays provided.

There is loud music playing above me, how do I make a complaint?

Speak to a member of staff at reception and they will ask a member of their service and safety team to come to help you.

My room is not like the website I want to move. Can I do this?

All their show flats, and the images on their website, are representative of a particular room type unless labelled otherwise however they are not identical. Your room will have all the same features and fittings, just in a slightly different set up. If you are unhappy with your room, please speak to the reception team as there is often something they can do. Where there are other rooms available they will offer these as an alternative. To move room you will need to complete new tenancy paperwork, and there may be a small charge to cover the cost of making your original room ready for a new tenant.

An emergency has happened back home and I need to cancel. Can I do this?

In emergencies each cancellation request is looked at on a case-by-case basis and an early release is at the discretion of the manager.

Some belongings of mine have been stolen, what should I do?

If something is stolen from inside your flat, or there has been a break-in, please contact the police and then inform the reception team. You will get a crime reference number from the police which may help you to recover the cost of the items, depending on your insurance cover. The police will usually contact them to obtain the cctv footage from their security and safety teams to assist them in any criminal matter.

Can I get a mini-fridge for my room?

In most properties you can bring small appliances for use in your room, but you will be solely responsible for any risk associated with them.

What is my internet speed? How do I upgrade?

In most of their properties your wireless connection speed will be 25mb. There is the option of upgrading online to 32mb. You can even choose to do this for a month at a time.

What happens if I fail my exams during my stay? Do I have to leave?

If you leave university during your stay with them you will still be liable for the rent as per the tenancy agreement. Please check the cancellation procedure accordingly.

Car park is ther for students. There is a weekly cost for booking a car parking space, but you can choose to pay this in instalments.

I have no hot water. What do I do?

You just need to raise a maintenance request form via the my account section. Once logged, the form will go directly to their maintenance team. Issues are rated on severity, so if it is a busy time please bear with them as it may take slightly longer for them to get to you than usual.

Why are my windows restricted?

Your window may have a restricting device that limits how far it opens. Its there for your safety so its important that you don't disconnect or damage it, or let anyone else do so. If the window fittings do become damaged, you need to tell a member of the property team straight away. They check all the windows and their fittings regularly, to make sure they are all safe and working properly. Depending on the floor you live on, it may be possible to derestrict your window upon request and with approval from the management of your property. Please speak to your reception team.

Each city has dedicated managers for all their properties; you should be able to find out your manager's name by speaking to the staff at reception. The manager may not always be in your building as they may manage several properties.

How can I pay my rent?

You can pay by credit/debit card or direct debit. You can pay by logging in and clicking on make a payment.

What does the insurance cover?

You can find out what your insurance includes by viewing the insurance certificate on their website. Some items are not included in their standard package - this includes accidental damage to items in your rooms, and loss or damage to personal items when you are outside your property. Laptops and tablets, mobile phones and bicycles are not covered in the standard policy, however you can upgrade your policy so that your laptop, phone, tablet and other gadgets are covered, wherever you and your gadgets are, and this also includes a laptop and mobile phone replacement within 24 hours (one working day) of your claim being approved. You can add this upgrade for a small cost at any time during your stay.

Where do I leave my keys?

You will be supplied with a check out envelope please complete the front of the envelope with your name, room number and future address and leave it at reception. If the address where your deposit cheque needs to be sent has changed, then please also let them know on this envelope. If you need another envelope, please see your reception team.

What happens if I check out and nobody is at reception?

If reception is not open, look for a fast check out key drop box where you can leave your check out envelope.

Can I leave my belongings in my room?

Not unless you have booked to continue staying with them in your room and have a valid tenancy. Anything that is left once you have checked out will be removed as they have to get the room ready for the next tenant. A charge may apply if they have to remove any leftover belongings, so please remember to clear everything out when you leave.

Can I leave things in my room if have rebooked for next year?

If you have a valid tenancy covering the time period, then yes you can. They just ask you to label any items in shared areas to confirm that they belong to you and not to someone else who has already checked out. This will help their cleaners. If your booking finishes in june or july and your next tenancy starts in september, you will need to arrange a summer short stay tenancy to bridge the gap. If you do not have a valid tenancy for the summer months, you will need to move everything out of your room and shared areas as someone else could be occupying the flat immediately after you leave.

Whats the latest time I can check out?

This varies depending on your property so check with a team member at reception well in advance of your check-out date. It is likely that the latest time will be 12:00pm on the last day of your tenancy.

Can I stay an extra day?

This depends on your room and property, so please speak to the reception team regarding extending your stay.

When will I get my deposit back?

If you are staying in england, you will get your deposit back in the form of a cheque, sent to your home address, within 14 days after your tenancy end date. If you are staying in scotland, mydeposits scotland will have emailed you a unique release code at the start of your stay. You need this at the end of your tenancy to authorise the return of your deposit. Your property contacts mydeposits scotland at the end of your tenancy to confirm that you have checked out of your accommodation and advise on the deposit amount due to be refunded to you. This will be the full deposit minus any charges applied after your room has been inspected, or if your tenancy account has any outstanding balance due. Mydeposits scotland will email to tell you that they have started the release process. You have 30 working days from the date of this email to respond to the deposit release request. You will need to enter your release code to access any refund. If you do not respond within this timeframe, mydeposits scotland will return the deposit amount they have advised as due following your check out.

I forgot to put on the inventory that there was some damage when I moved in. Will I be charged?

Possibly yes, this is to be fair and consistent with their approach

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Phoenix Court, Bristol

Bond St S, Bristol, BS1 3PH, United KingdomView Distance From Universities

2Offers

laundry facility

bills included

Bike storage

From £196/week

6 Images

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3D View

Limited Time Offers

Earn 50 GBP Amazon Gift Card

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Free Early Arrival Offer!

International students coming from a country on the Amber list and booking for minimum 40 weeks ge ...Read More

*T&C for Offers

Looking for city-centre student accommodation in Bristol with great transport links to uni? Phoenix Court is a 15 minute walk from the University of Bristol. And with a bus stop right outside, you can be at the University of the West of Englands campus in around that time too.

Youll find 277 rooms at Phoenix Court, and they all come with private bathrooms. Choose an en-suite room to share your kitchen with flatmates, or a studio if youd like everything to be just for you. They also have a selection of classic en-suite bedrooms exclusively for UWE students - these can be booked directly through the university.

At Phoenix Court, you have two common rooms to choose from, one on the ground floor and one underground thats shared with neighbouring Marketgate. Both of these have pool and ping pong tables, and at Marketgate theres also foosball and two study rooms.

Across the road youll find Cabot Circus, an impressive shopping centre which includes a selection of restaurants and a cinema. And nearby Castle Park is ideal for a jog or picnic with your flatmates in warmer months.

The Old Market, named the second coolest place to live in the UK in 2018, is also just behind Phoenix Court. Here youll find a great selection of bars and pubs, including the Old Market Assembly - a restaurant, bakery, music venue and theatre.

Room Amenities

3/4 size double bed with under bed storage

Desk and Chairs

Wardrobe

Curtains

Bedside table

Fridge freezer

Washbasin

Microwave

oven

Cooking hobs

Dustpan and brush

Noticeboard

Breakfast bar

Mop and bucket

Vacuum cleaner

Stools

Ventilation system

Wifi

Mirror

Shower

Common Amenities

Bike storage

Laundry

Vending machine

Recycling

Printing

Common area

Communal social space access in other property

Wi-Fi (communal areas)

Onsite service team

Contents insurance

Maintenance support

Bills Included

Wifi

Water

Electricity

heating

Safety and Security

CCTV

24 hrs security

Fire system

Secure access

Room Types

Premium range 1 ensuite

£196/week

Sold Out

Private Room

Private Bathroom

Shared Kitchen

Lease Duration51 week

Bedrooms1

Bathrooms1

Area13 - 16 sqm

Deposit£250

Room Amenities

3/4 size double bed with under bed storage

Desk and Chairs

Wardrobe

Curtains

Bedside table

wifi

Premium Range 1 en-suite rooms are packed with features such as a private bathroom, a comfortable three-quarter size bed and a large desk.
They also benefit from a shared lounge and kitchen area to relax with flat mates.
Students will find plenty of room for their stuff with a large wardrobe and under-bed storage space.

Looking to book this unit? Join Waitlist

Premium Range 1 Studio

£223/week

Sold Out

Private Bathroom

Entire Place

Private Kitchen

Lease Duration51 week

Bedrooms1

Bathrooms1

Area24 sqm

Deposit£250

Room Amenities

Double bed with under bed storage

Desk and Chairs

Wardrobe

Fully Fitted Kitchen

Shower

wifi

Comfortable double beds and a large desk make their studios perfect for both relaxing and studying. Studios are approximately 7.8 metres x 3.1 metres.
Students will find plenty of room for their stuff with a large wardrobe and under-bed storage space.

You'll find plenty of room for your stuff with a large wardrobe and under-bed storage space.

Looking to book this unit? Join Waitlist

Booking Details

Booking

Cancellation Policy:- Unless you have already collected the keys to the accommodation, you may cancel your booking by writing or sending an e-mail to them, at any time during the 7 days after they send you an e-mail confirming your booking is complete (the 7 Day Cooling-Off Period). If you do that, you will not be charged and they will retu ...Read More

Payment Details

Payment

Rent Payments: International students Pay in Full Pay in 4 installments UK students can pay in 1, 4 or 8 installments Pay in Full Pay in 4 installments - 10%, 30%, 40% and 20% of the total cost Pay in 8 equal installments, with a one-time admin fee of GBP 99 Mode of Payment: Pay using a debit/credit card online, over the phone or at the reception ...Read More

Phoenix Court, Bristol

Room Types

Premium range 1 ensuite

Premium Range 1 Studio

Booking Details

Payment Details

Frequently Asked Questions

Can I move in early?

What do I need to bring with me to check in?

Can my family/friends stay for a few nights after dropping me off?

How do I collect my key?

I have been given a time slot but I might miss it?

Can I have post delivered to site even though I am not there yet?

How can I get directions to the property?

How can I get from the train station/airport to the property?

Location