Polhill , Bedford

How much is the weekly rent and what does it include?

We make life simple by charging one weekly rate which includes all your water, heating and electricity bills, internet and insurance. We make sure there are no hidden costs, so you can budget more effectively. The cost of rent will vary depending on what room you select, but the details of this will be contained in your tenancy agreement.

Whats included?

All your utility bills water, electricity and heating

Free in-room Wi-Fi

Contents insurance to cover your belongings for up to 3,500

Online maintenance reporting

Onsite maintenance staff

Hospitality welcome and service

Management support team

24-hour security or security on-site*

CCTV

On-site gym (if applicable)

Village Life events

Are personal belongings in my room insured?

We partner with Endsleigh Insurance to provide contents insurance for the duration of your tenancy. Your contents are covered against fire, theft and flood whilst they are in your accommodation. Furthermore you can upgrade your policy to cover your essential items and beloved when theyre outside of your accommodation.

Is it possible to choose my room?

You can select which room suits your needs in the student portal. So whether you prefer to live independently in a studio or share a flat with a group of friends its up to you. Our rooms are in high demand so the earlier you book the more choice you will have.

I want to share with friends; can we apply for a flat together?

Yes. Our online application portal enables you to choose your own room. Just follow our simple application process via the portal to ensure that you get the flat and room you all want.

Can I stay here after my first year?

Rooms for the next academic year usually go live at the beginning of November. You can speak to the village team to let them know you are interested in booking again and they will contact you to ensure you get the best choice of rooms at the best rates.

Will I need a guarantor?

All students need to provide a guarantor. This should be an adult who is willing to meet the terms and conditions of your agreement if youre not able to. As part of the booking process, you will be asked to provide your guarantors contact details including email address, home address and telephone number before you can accept your offer. Your guarantor will subsequently receive an email with a link to the Guarantor Agreement page.

Will I have to sign an agreement?

Yes, you will be asked to sign an assured short hold tenancy agreement or a licence agreement for a minimum tenancy period. These are legally binding contracts. You will be able to see the agreement online before you accept the offer.

Will my deposit be refunded if I cancel my booking prior to my arrival?

If you need to cancel your booking with us, you can do so but you may still be liable to pay your rent if you completed your booking and are outside the cooling off period of seven days. You would need to let us know, in writing, as soon as you know you wont be living with us. The cancellation policy is outlined your tenancy agreement.

Will I need to move out over Christmas and Easter?

Your contract will include the Christmas and Easter holidays. There is no need to move out and vacate your room at Christmas or Easter.

When can I move in?

You can move in as soon as your tenancy begins with us. The start date can be found on your contract. If you would like to move in early, please email the property management.

Do I have to pay anything prior to moving in?

There may be a rent payment which is required before your arrival in addition to your deposit. Full details of the payment schedule can be found in your agreement. You will find a full breakdown of what payments are required and when they need to be made.

When are my fees due?

You can find the full details of your payment plan within your agreement on the student portal. There you will find a full breakdown of what payments are required and when they need to be made.

What happens if I cant pay my rent?

Please make sure you view the payment plan in your agreement before accepting your room to make sure that you will have sufficient funds to support yourself whilst at university. If you find yourself in financial difficulty we urge you to come and speak to us as soon as possible, so that we can discuss your issues and put you in touch with the appropriate support.

What happens if I cant pay because I havent received my loan yet?

We always try to align our payment dates with the receipt of student loans but this may not always be possible and payments will be required from you or your guarantor on the due dates in your agreement.

If you already live with us and have not yet received your loan, please speak to your village team today and they will be able to advise you of your options.

Can I bring a pet?

As much as we love cuddly animals, theres a strict no pets policy at all our villages. This includes every type of pet, from goldfish and birds to cats and dogs, with the exception of registered assistance animals.

What household items do I need to bring with me?

The bedroom will have a bed, desk, chair, wardrobe and curtains. You will need to bring your own bedding, cooking utensils, plates and cutlery. You may want to wait until you meet your flatmates before buying certain items as you may be able to buy some of them together.

Does the village run social activities?

Yes. Weve created Village Life, a programme packed with events and activities that will help you settle in and meet new friends.  Our village is your home and we want to provide you with a place where you can live, learn and grow. Its about living somewhere to make new friends, where to have new experiences and, importantly, a place to create memories that will stay with you for years.

We offer welcome BBQs, retro games nights, cookery demos and more: we have a variety of events taking place which appeal to as many of our residents as possible.

Are there any laundry facilities?

All of our villages have laundry facilities onsite. You can purchase a card which can be topped up via and app meaning you never have to worry about having to find loose change!

I am an undergraduate student, can I stay in my room over the summer period?

You may be able to extend your stay over the summer period dependant on availability. Come speak to one of our staff members on site who will be happy to help you.

Who cleans the accommodation?

You will be expected to clean your bedroom, shared kitchen, lounge and bathroom areas. Cleaners will ensure the communal areas such as the stairwells are clean.

Are friends and family allowed to visit?

You can have a guest in your room for a maximum of two days. All guests must register with reception on arrival for safety reasons. We would recommend checking with your flatmates too, particularly if you share any spaces with them. Extended visits are not permitted and residents must not in any circumstances allow any other person to reside permanently in their room or the flat common areas.

What security is available at the accommodation?

We know that feeling secure and safe is really important to our residents, thats why we have Service and Safety teams in our villages. Our villages have CCTV cameras and we conduct safety patrols for the safety of our guests.

What can I do if I lose my fob/keys?

If you lose your keys or fob please report this to the village team as soon as possible. We will be able to provide you access to your room whilst you try and find them. We can also provide you with a replacement is they are permanently lost.  Please note you will be charged for replacement fobs and keys.