Intro
Surrounded by boutique 5 star hotels and overlooking Craven Hill with a colourful flower stall, the team at Railton House rank top for friendliness as they look to make this feel home in London. Paddington, Lancaster Gate and Bayswater (Zone 1) tube stations are all just a short walk away, as is Hyde Park and Oxford Street giving one freedom to get out and about in London.
Distance
1. University of Westminster:
Walking - 13 min
2. Royal Academy of Music, University of London:
Walking - 15 min
3. University College London:
Walking - 15 min
4. Heythrop College, University of London:
Walking - 16 min
5. Royal College of Nursing:
Walking - 16 min
6. Royal College of Art / Music:
Walking - 21 min
7. Royal Holloway, University of London:
Walking - 23 min
8. SOAS, University of London:
Walking - 23 min
9. University of London:
Walking - 23 min
10. London School of Economics and Political Science:
Walking - 24 min
11. Imperial College London:
Walking - 25 min
12. Kings College London:
Walking - 26 min
13. Courtauld Institute of Art, University of London:
Walking - 28 min
14. Royal Veterinary College, University of London:
Walking - 30 min
15. London Metropolitan University:
Walking - 31 min
16. London South Bank University:
Walking - 31 min
17. City, University of London:
Walking - 35 min
18. Queen Mary, University of London:
Walking - 37 min
Apartment Facilities
Community Facilities
Configurations
Student will not only find spacious accommodation in the single sex dorm rooms, but also comfortable beds for up to five people, wardrobes, drawers, in room safes, and a shared sink with shaving/vanity unit.
A larger room built for three of the same sex, where one will have access to everything he/she needs with great beds, wardrobes, drawers, and a shared sink with shaving/vanity unit. For each person, there is an in room safe.
Perfect for two. The shared comfortable accommodation for friends, where one will benefit from wardrobe, drawers and a shared sink with shaving/vanity unit. The twins also include an in room safe for each person!
basic
The completely private single rooms include a comfortable bed, wardrobe, drawers, and sink with vanity unit. These singles also include an in room safe.
In order to confirm the booking, the guest must pay a holding deposit equivalent to one weeks rent.
A licence deposit will be payable when guests check-in. This licence deposit will be 200. If the holding deposit is less than the licence deposit, the guest will be required pay an additional amount to make sure the full licence deposit is paid. 1 weeks rent in advance is also due at check-in.
Frequently Asked Questions
How long will i be able to stay with you for?
We have a maximum stay of 4 years.
How much do i have to pay?
If you are staying over 14 nights with us, then you will be paying a weekly rent (for prices see each sites page). To secure your booking you will need to pay a 200 deposit (300 for Newington Court, Torquay House, Davies Court & Friendship House), upon arrival you will need to pay 1 weeks rent in advance.
If you are staying less than 14 nights you are on our daily rate (prices on hostel page), you will need to pay for your full stay in advance.
I cancelled my stay and my deposit has not been returned, why?
For long term residents staying over 14 nights (Weekly Rate), a 200 room deposit (300 at Friendship, Davies, Newington & Torquay). These deposits are refundable should there be no damage, and if the required 7 day notice is given as per our policy . Residents booking on the weekly rate will forfeit their deposit in the event of cancellation, non-arrival or if they leave prior to the completion of a 14 night period and will be charged at the daily rate for the nights they stay.
Residents booking or paying on the Daily Rate who cancel 48 hours* prior to arrival will receive a refund of all money paid minus 1 night. No refunds will be given for cancellations of less than 48 hours* prior to arrival. Furthermore, following your arrival no refunds will be given for early departure of your booking.
What are the check-in and out times?
The check-in times at Belvedere House, Holland House, and New Mansion House are as of 12:00. The check-in time at Friendship House is as of 12:30. All other properties handle a check-in time as of 14:00.
The check-out times at all properties are until 10:00.
How can i make a complaint?
We get great feedback about our service and accommodation however we appreciate that sometimes things can go wrong. LHA has an absolutely minimal notice period for guests and so we need to work hard to make things right when this happens. We have a policy of dealing with 100% of guest issues within the hostel in the first instance and the best way to achieve this is via direct contact with the reception desk in the hostel concerned:
First instance - Guest to communicate their complaint to the duty manager at reception at the respective hostel. The team member on duty will either deal with the complaint immediately or report it to their manager for further action with within a target timescale of three working days.
First escalation - If the guest is not happy with the resolution of the reception team member they should ask to speak to the House Manager at the respective hostel. The guests details will be taken and a time will be given for when the House Manager will next be able to deal with the complaint.
Second escalation - If the guest is still not satisfied with the procedure in house, or the House Manager is not available within the stated timescales or if the complaint is about the House Manger, then they should escalate to the customer services team by emailing customerservices@lhalondon.com The customer service team will confirm receipt within the same working day and will check that the hostel has been given the chance to resolve the issue. If not, they will take on the issue and will aim to resolve and reply fully within five working days.