128 Uttoxeter New Road, Derby

Your feedback matters. If you feel that an issue with your accommodation needs to be taken further, they are committed to resolving it.
Most issues can be resolved quickly. Where possible, please speak to a manager initially either in person at one of their properties or by telephone. Their staff will investigate and deal with the matter immediately.
If you are unhappy with the solutions or explanations given, you can escalate your complaint further through the formal complaints process. Further escalation options remain available through Homes for Students, PRS, ANUK/Unipol National Code, and the relevant tribunal bodies where applicable.
All terms of the tenancy agreements remain applicable unless notified otherwise in writing by the property.

Recycling is one of the best ways to have a positive impact on the world. Recycling is important to both the natural environment and them. To support this, recycling and refuse bins are provided throughout the accommodation and residents are encouraged to use the facilities provided to recycle waste where possible.
Items should be emptied and rinsed before recycling. Incorrect disposal can contaminate waste loads and prevent recycling.
Glass bottles and jars can be recycled, but broken glass and light bulbs must not be recycled. Items without a recycling label must go in the refuse bin. Other non-recyclable items include batteries, electrical appliances, kitchen waste, polystyrene, foam, and sanitary products.

When applying for a room, applicants are asked a series of questions to determine the type of room or flat required, along with any special requests. Special requests cannot be guaranteed except where disability is defined and covered under the Equality Act 2010.
Applicants with a disability, medical condition or special request affecting accommodation requirements are encouraged to disclose this during the application process.