Urbanest City, London

To confirm a booking, Urbanest City requires a payment of 1 week's upfront rent and then you can pay the rest in instalments.

No, the upfront rental payment gets applied to your first rent instalment – meaning you don’t need to wait around for a deposit refund.

Urbanest City accepts payments made by credit/debit card or bank transfer. There is no charge when paying with a credit or debit card. Additional fees on bank/wire transfers will depend on your bank so check with them beforehand. They take either forms of payment, as long as it’s not cash/cheque.

That completely depends on your circumstances. Whatever form of payment is easiest for you will be fine with Urbanest City. Please speak to the team for more information.

Urbanest City tenancy agreements are all online – meaning no paperwork! The online tenancy acceptance has the same legal weight as a paper tenancy so you don’t need to be concerned. You can access your tenancy at any time by logging into your account portal once you have a confirmed booking with us.

All tenancy dates are available to see at the time of booking. However feel free to get in touch with us if you require an earlier arrival, Urbanest City will see what they have available.

The rent covers your room at Urbanest City, use of the communal facilities, all utility bills such as electricity, hot water and heating, and contents insurance cover. It also includes your 200mbps broadband and WiFi connection.

Every household or apartment including one in Urbanest City in the UK must have a TV licence if they intend to watch live TV.

They provide up to 200Mbps connection to each room with unlimited downloads. A fair and acceptable usage policy applies.

Students are exempt from council tax, so no, you do not have to pay it. You will however have to provide us with a Council Tax Exception letter, which you can get from your university’s admin department in the first few weeks of the Autumn term.

The guarantor needs to be someone over the age of 21 who is in full-time employment, either based in the UK or based in your home country. Your guarantor could be your parent or guardian; however it cannot be yourself or another urbanest resident.

You can pay your rent by credit card or transfer the amount of rent to our client account, please contact the accommodation team for details. When you arrive in the UK they advise you to open a bank account.

They offer 3 instalment types: Fully Upfront, Three Instalments and Ten Instalments. The first instalment always needs to be paid 14 days before the tenancy begins.

Dates will depend on the type of contract you are on, when you are completing the booking link, all the dates and amounts will be on the booking link.

Yes they offer a cleaning service should you wish to have you room or flat cleaned. This is provided through our cleaning partner Cabenco. they would recommend enquiring once you receive your online booking information or have moved in, as prices vary depending on the cleaning frequency and the type of flat.

No, there is no curfew at the property, your secure access fob allows you to enter and leave whenever you wish.

If you want to have a party with your flatmates please feel free to! they would ask that you please remember to keep noise to a level where it doesn’t disturb others, and to respect your neighbours.

They do permit guests for our residents, but reserve the right to limit numbers for the wellbeing and safety of all residents.

If you are unhappy with your room they will try to accommodate you. This is subject to availability and price. If you swap rooms with another student you must inform the accommodation team immediately.

Property buildings are designed as student accommodation and so they can only accommodate full-time students.

It’s very hard to park in London as there are congestion and parking fees, however properties are very close to public transport links.

Of course! They have a storeroom where you can store your bike. You will however need to bring your own helmet and bike lock to keep your bike secure when not in use.

Properties are non-smoking buildings. If you are caught smoking or tampering with smoke/fire detectors you will be liable for a charge as it’s against the law.

No. During the term of the tenancy, the room is for your use only and you will only need to move out your belongings on the tenancy end date.

All the rooms are fully furnished but you will need to bring your personal belongings including bedding (sheets, duvets, pillows), towels, table wear, cutlery, cleaning products (mop & broom), toaster, kettle, and cooking utensils. It’s worth mentioning that it isn’t always necessary to buy all the kitchen items yourself if you’re staying within a share flat. That way you don’t end up with 5 kettles and no space for everyone’s pots and pans. You can chat amongst yourself when you all arrive or join our Facebook group for yourself and speak with your future flatmates and plan who’s bringing what.

Each room has an electronic swipe fob entry/locking system to ensure that your belongings are safe.

Buildings are ‘Secured by Design’ certified, which means they have reached not only a minimum standard of physical security – the doors, locks, windows, lighting, alarms etc. – but also when the layout of the development hugely reduces the opportunity for crime.

Your tenancy agreement states that you should not share your key with anyone else. This is to ensure our residents safety. If you’re away for a period of a time please let a team member at reception know, in case you receive any parcels that need storing.

You will need to contact the on-site accommodation team or the emergency services, depending on the problem. Details of all contacts will be supplied to you in your tenant handbook when you first check-in.

The washing machine costs £2.80 and the dryer is £1.90 (These prices are subject to change).

The tenancy agreement is a legally binding document between the landlord (owner) and the tenant (you). It sets out clearly defined rules of the building and the obligations of the Landlord and Tenant. This is useful because if there are any disputes, both the Landlord and Tenant will refer to the Tenancy Agreement.

The Tenancy agreements are for 51-weeks. However, some shorter tenancies can be offered at times, where availability allows. Please call for further details.

You will need to book a check in time in advance of arriving, you can do this through the online check in portal

If you would like to extend your tenancy you must notify Property as early as possible to ensure your room has not been let to someone else. Bookings happen early every year, so they recommend you rebook early to avoid disappointment.

Once you have signed your tenancy agreement you cannot shorten the tenancy period.

No – the tenancy you have signed prevents you from subletting your room. If you are considering leaving your room early, please notify the property management team in the first instance.

If you have a studio apartment and would like to discuss a shared tenancy please contact the team onsite, where possible They can arrange this for you at no additional cost. For the safety and comfort of all our residents they do not permit shared occupancy within rooms in shared flats.

Except in exceptional circumstances they are unable to provide keys for friends or family members. If it is an emergency, please contact the team at reception who will be happy to help.

Each key is specifically programmed to each of our residents. This will only allow access to your room and the communal areas (Meaning you cannot access the corridors of other residents). For times when you do not want to be interrupted, there is a deadbolt on every room door that can be locked from the inside. Whilst property have their own key to provide access in an emergency, every use of this is automatically logged to give you peace of mind.