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Burwood House
Room Types (1)
Twin Share/ Double Room
Shared Community & Utilities
Security
Property Services
Parking
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Frequently Asked Questions
Is there an age limit for booking ?
They only accept bookings if you are over 18, with the exception of properties in Scotland where you must be 16 or over. This is due to the legally binding tenancy agreement that every tenant is required to sign when living They also can only accept people in full time education.
Do you provide female only accommodation?
They do provide female only accommodation in some of their schemes but it is not guaranteed that this will be possible. Please speak to the site team to find out more information.
Can I choose who I live with?
They are more than happy to accommodate groups as well as individuals. Where youre not booking in a group,they understand your flat mates will be key to your experience so when you book as an individual, they will ask you a series of questions to help us to match you with the perfect flatmates.
Am I allowed to have guests?
Yes. It is your home so you are allowed to have guests visiting you.
Is there always a member of staff available?
Their standard office hours are between 10am-5pm. Out-of-office hours are also supported by emergency contacts.
Can I bring my own electrical equipment for cooking, i.e. rice cooker?
No they do not advise you to bring your own electrical cooking equipment for health and safety reasons.
Who cleans the room and the communal area?
The students are responsible for their own rooms and communal kitchen within the flat. All other rooms and communal areas are cleaned by the site cleaner.
What happens if I don’t get on with my new flatmates? Can I swap rooms?
If you are having any issues please contact the Accommodation team in the first instance, they will do all they can to help. In exceptional circumstances it may be possible to move you; however they would look to resolve any issues with you all.
What if something in my flat breaks or isn’t working?
Drop us an email or pop into the office to let us know, their on-site Maintenance team will be able to deal with most things.
Can I have pets?
No pets are permitted under the term of the tenancy agreement.
Can I have my groceries delivered to site?
Yes. Groceries can be delivered to the reception area, but you are to ensure that you are available to take receipt of the delivery. Delivery drivers are not to be given access to the flats.
Do I have WiFi?
Yes, WiFi is included in your rent. You'll also have a broadband connection in your room on your desk.
Why do I need a Guarantor?
All students who wish to pay their rent by using an installment plan are required to provide a qualified UK Guarantor. This provides us with the security and knowledge that the rent will be paid in full if you were to default on payment.
What are the payment options for international students?
The management charges a one-off fee that you can either pay up front before the start of your tenancy or in 8 installments (if on a 12-month contract).
I have booked a room but failed to obtain a visa, can I cancel my booking?
Yes you are entitled to cancel your booking but they will need you to provide proof for this.
What’s provided in the bedroom? Do I need to bring my own bedding?
Facilities and features can vary; typically you are provided with a bed, a study with a desk and a chair, bookshelves, wardrobe and plenty of storage. Bedding is not provided with each room as most of their students prefer to bring their own.
Can you arrange an airport pick up service?
Most sites will be more than happy to arrange an airport pick up service for you. You just need to let us know your name, arrival date and time and your flight number, well then arrange the transport for you.
Can I move in before my contract starts?
It is possible but it depends on each scheme. They would advise you to check with the accommodation team before you make any arrangements.
Can I stay over the winter?
Most of their sites offer summer and winter stays. Please check with the accommodation team for further information.
What documents do I need to check in?
You will need to bring a method of Identification with you to the accommodation, either a Driving License or Passport, a letter of confirmation from the University. They also need a passport photograph.
