Byrom Point, Liverpool

Bedding is not provided unless included in an offer (check with the relevant property team or Ts & Cs), so bring a sheet to cover the mattress, a duvet and pillows. Information about bed sizes can be found on the room pages. You can get a bedding pack, kitchenware or bathroom accessories before your arrival from UniKitOut, a UK based company that will deliver your items before your check-in date. This will be delivered to your room or the property reception desk ready to use from day one of your arrival (if items are ordered before the deadline).

They understand students have a limited budget so Endsleigh have launched brand new, unique student insurance options. They have been designed to cover the risks that you may encounter whilst living in student accommodation and away from home. Your contents. Covered. By partnering with Endsleigh, the No.1 student insurance provider, they’ve arranged contents insurance for all our students staying with us in our residence at no cost to you. It is important all students confirm their cover to ensure you understand what is and isn’t covered. Plus you’ll also be entered into a prize draw specifically for residents, courtesy of Endsleigh! Visit confirm your cover to see: What is and what isn’t covered Key exclusions - where cover isn’t provided Policy excess – the amount you pay when you make a claim How to make claim Personalise cover.

Anti-social behaviour can be any behaviour that causes, or may cause, distress, nuisance, annoyance, alarm or harassment to other residents, Property team members, contractors, visitors to the property or the wider community. For example, playing loud music late at night, using illegal drugs, smoking in your flat or using threatening or abusive language towards other residents or Property team members. There are specific obligations in your tenancy agreement addressing anti-social behaviour that you must comply with. Failure to do so is a breach of your tenancy. They are: Not to cause, or allow visitors to engage in, anti-social behaviour, which means any conduct causing or capable of causing a nuisance or annoyance to the Landlord, other occupiers, neighbours or people engaging in lawful activity within the locality. Examples of anti-social behaviour include (but are not limited to) not properly disposing of rubbish and inconsiderate use of the property, as well as more serious problems such as noise, violent and criminal behaviour, the supply and use of controlled drugs and intimidation, harassment or victimisation on the grounds of a persons’ race, sex (gender), sexual orientation, disability, age, religion or belief, pregnancy or maternity status, or socio-economic status. And Not to cause any nuisance, offence, disruption, harassment, annoyance or persistent disturbance to others.

Property teams are available 24/7 to support you with any concerns around anti-social behaviour in your property. You can contact us via our property telephone, live chat or email or speak to one of the team in reception. They can then take appropriate action. This might include speaking to the resident(s) in question about the obligations in their tenancy agreement and the effect of their behaviour on others, or informing their guarantor, university or other authorities. If you witness an incident where there is immediate risk to others, you should alert emergency services by ringing 999 immediately.

Property teams will be able to guide you to the support available within your area. They have great links with student services at the university and the local police. They would also encourage you to contact a family member or friend for additional support. (Student Minds is the UK’s student mental health charity. Their website is a great source of information and advice. Your property team, and student services will also have further signposting guidance that can support you during your time at university.)

Property welcomes group bookings of any size! When using the Book Now option, please make sure you tick you are part of a group. If you are the first, they’ll ask you for the names and email addresses for everyone in your group (so come prepared!). Your friends will then be invited to register with our website too! When all applications are received, our Property Teams will ensure you are offered the perfect Property for you to rule! Just to note when it comes to dual occupancy in studio rooms, both individuals who occupy the room must be students.

Early arrivals are possible depending on the availability of the room you have booked. If you wish to arrive earlier than your tenancy start date, please contact the property team. They will do their best to accommodate your needs.

When you accept your booking you’ll need to pay your deposit.

Many of our properties offer flexible tenancies. Visit the relevant property page on this website or get in touch with the property team for details.

Rent does not come out of your bank automatically. You have to log on to your Property portal to set up your payment, or you can pay by card at reception. They do allow bank transfer but this is usually only in special cases, they prefer the first two options. You will choose your payment plan when booking.

No, you are not permitted to sublet any part of your accommodation, as per your accepted tenancy agreement. If you need to move out early, you should contact the reception team to discuss the option of a tenancy takeover.

Your deposit payment is uploaded into a deposit protection scheme until you check out. This will be returned to you after your tenancy end date based on a successful check-out inspection (i.e. no damage or cleanliness related issues).

Your guarantor is a person who agrees to pay your rent or make other payments due under your tenancy agreement if you are unable to. They’re standard practice for rental accommodation, particularly for students. they will only contact your guarantor if there is a delay in payment or they are concerned that the terms of your tenancy are not being complied with. Your guarantor should be over 18 years of age. They should be in full time employment and a homeowner and/or renting accommodation. Property welcomes international guarantors.

They’ll send your guarantor a separate form to fill in once you’ve made your booking and provided their details. They’ll need to complete this form to prove they are eligible. If your guarantor needs to see a copy of this form before you book, then they can ask a team member in your property, who’ll be happy to provide a copy to read in advance. They’ll also be able to answer any questions that you or they have about this document.

If the person a resident names as a guarantor would prefer not to sign the agreement or isn’t eligible to act as a guarantor, they ask them to nominate someone else. If they’re not able to find a guarantor, they’ll then discuss this with the resident, they may need to cancel the booking, or they may be able to agree with the resident that because of their individual circumstances the tenancy agreement can proceed without a guarantor.

Unless you’ve asked us to notify them of other issues, they’ll only contact your guarantor if there’s a delay in payment or they are concerned that the terms of your tenancy are not being complied with. Typically delays in payment will relate to rent, but it would also cover issues like any damages to your room that haven’t been paid for. More information is explained in the agreement they’ll send to your guarantor.

If you’ve signed a tenancy agreement with us, they will communicate with you directly. They’ll only contact your guarantor if there’s a delay in payment, if they’re concerned that the terms of your tenancy are not being complied with, or if you’ve specifically given your consent for us to discuss your tenancy with a named third party. However, they can provide general information about our tenancies and processes.

Here at Property, they believe in being flexible. That means you get the choice on how you pay your rent. You can choose from annual, termly and monthly payment plans across the year. And don’t worry, they’re different! Your instalment dates will never fall before your student finance and there’s no small fee when checking in.

Yes, the property is registered with ANUK and National code. The Accreditation Network UK is a central resource for tenants, landlords and scheme operators interested in accreditation of private rented housing.

Sometimes things fail to work. You might experience an issue with your heating or hot water, or simply just need a light bulb changing. Don’t worry, They are here to help! Each property has its own on-site Maintenance Team who are only too happy to get things fixed as quickly as possible. If you experience a maintenance issue, please see your friendly team at reception and they will take down the relevant details and have the Maintenance Team take a look ASAP! If you experience an issue out of hours, their on-site night owls will be able to assist. While they try to resolve any issue as quickly as possible, they sometimes require the assistance of an external contractor. If that’s the case, they will let you know. All emergency repairs are tended to within 4 hours.

Bandwidth speeds, together with the number of devices that can be connected, are detailed below. Please note that the bandwidth speed detailed below is “up to” the stated wireless speed. Provider:ASK4Devices:6Bandwidth (Wireless Speed MB): 100Bandwidth (Wired Speed MBps): 200 You may find your broadband speed varies during the time of day, for example during the peak time of 7pm to 11pm or there may be other factors affecting your speed (e.g. uploads running in the background, security features performing scans etc). However, upon check-in you will receive details on how to contact the internet provider directly so that they may be able to troubleshoot any problems. Your personal Wi-Fi connection is available in your flat. If you wish to connect to Wi-Fi in common areas, please contact your reception team who will be able to give you the guest log-in details.