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Icon House, Stoke-on-Trent

32, Copeland St, Stoke-on-Trent, ST4 1PR, United Kingdom
From
£170
per week
0.5 mi from City Center
( 4m. 12m. 12m)
View map
Staffordshire University | 0.22 mi
City of Stoke-on-Trent Sixth Fo... | 0.27 mi
Stoke-on-Trent College Cauldon ... | 0.49 mi
Newcastle-under-Lyme College | 2.29 mi
Stoke-on-Trent College - Bursle... | 2.77 mi
Pay In Instalment
No Visa No Pay
Dual Occupancy
gym
bills included

Offers

Exclusive Cashback Of £500 On Booking A Room With Amber!
Enjoy Up to £90 Cashback When You Book with Friends on Amber!
£90 Loyalty Bonus – Rebook Your Stay with Amber!
Get An Additional £20 Cashback By Booking Via The Amber App
Save Up to £1500 When You Bundle Your Student Essentials!

About the Property

Icon House Stoke-on-Trent is located at Copeland St, Stoke-on-Trent, ST4 1PR, United Kingdom. It is a top choice for students looking for premium student accommodation in Stoke-on-Trent. Prestige Student Living Icon House Stoke-on-Trent offers a wide range of studio apartments.  The property is close to two major universities, such as Keele University and Staffordshire University. This student accommodation In Stoke-on-Trent is ideal for students who want a short commute to classes and campus activities.

Stoke-on-Trent is a lively city with a strong academic and cultural atmosphere. It has a student population of over 25,000, creating a lively and youthful vibe. The city has a safety index of 64 and a crime rate of 55 per 1,000 people, making it reasonably safe for students. It also has a solid employment rate of 74%, offering students good opportunities for part-time jobs and internships. Stoke-on-Trent is famous for its rich industrial history. It is known as the world capital of ceramics. Students living here enjoy a mix of tradition and modern city life. Neighborhoods such as Cheshire and Didsbury are among the most popular areas. It is full of shops, cafes, theatres, and parks that students often explore.

Prestige Student Living Icon House Stoke-on-Trent offers a balance of comfort, security, and location. It’s not just a place to stay, it’s a place to grow, learn, and connect with the city. Students choosing to live here will be part of a community that supports both academic success and personal development.

Features

Discover comfort and convenience at Icon House Stoke-on-Trent student accommodation in Stoke-on-Trent, perfect for those looking for a calm study environment. Prestige Student Living Icon House Stoke-on-Trent offers a range of room types, including Accessible Studio, Bronze Studio, Silver Studio, Gold Studio, and their Plus versions. These rooms are designed to meet different needs and budgets. Each studio comes with a cozy bed and a study desk, giving students a quiet and private place to study. You also get your own personal space to relax.

At the same time, students can enjoy common amenities such as a communal lounge and communal TV areas. These are great places to relax and meet others. The on-site gym helps you stay active without needing to leave the building. If you love fresh air, the rooftop terrace offers a peaceful spot to read or enjoy views of the city. When it's time to study, head to the quiet study area. The fast and high-speed internet lets you research or attend online classes easily. For fun, visit the games area, or safely store your bicycle in the bike storage after riding around the city. The on-site laundry room makes chores easy, helping you save time.

Living at Icon House Stoke-on-Trent student accommodation is stress-free. Bills for wifi, gas, water, and electricity are included, so you can manage your money better and focus on what matters most—your studies and social life. Enjoy a full student lifestyle with smart features and shared spaces at Icon House Stoke-on-Trent accommodation in Stoke-on-Trent. With Onsite Security, your safety is also taken care of.

Location and What's Hot?

Icon House Stoke-on-Trent, situated in the heart of the city, is perfectly located for students of Harper Adams University and Keele University. The area around Prestige Student Living Icon House Stoke-on-Trent is filled with useful spots and fun places to visit. If you're into coffee and chill study spots, try Café Toffs or Esquires Coffee. They both offer great drinks and a cozy place to relax or revise with friends.

For meals out, students can enjoy Piccadilly Brasserie for classic dishes or grab delicious Italian food at Portofino. These restaurants are just a short walk away from Icon House Stoke-on-Trent. When it comes to nightlife, check out The Sugarmill for club nights and student events. If live music is your thing, The Exchange is a top spot for gigs and local performances. Grocery shopping is easy with Tesco Express and Sainsbury's Local nearby. You don’t have to go far to grab daily essentials. For healthcare, students can visit Shelton Primary Care Centre or Haywood Hospital. Both are trusted and located close to the property. If you want to relax in nature, Hanley Park is the perfect green space for walks, picnics, or a morning jog. Art and history lovers will enjoy the Potteries Museum & Art Gallery, where you can learn about the city’s famous pottery history. For more creativity, visit the Mitchell Arts Centre, which hosts plays, student shows, and community events.

Living at Icon House Stoke-on-Trent student accommodation means being surrounded by the best of Stoke. The property puts students close to everything—cafes, restaurants, nightlife, parks, and museums. It’s a place where you can live, study, and enjoy your time in the city. Whether it's food, fun, culture, or comfort, Icon House Stoke-on-Trent delivers a well-rounded student lifestyle. You can even explore more about the region's legacy in England's oldest football clubs.

Room Types (8)

Clear
All (8)
Studio (8)
Studio
All-in-one space with a bedroom, private bathroom, living area, and kitchenette — Ideal for complete independence
6

Bronze Plus Studio

Starting From:£170/week
Studio
Entire Place
Private Bathroom
Private Kitchen
4

Silver Studio

Starting From:£170/week
Studio
Entire Place
Private Bathroom
Private Kitchen
6

Ground Floor Silver Studio

Starting From:£175/week
Studio
Entire Place
Private Bathroom
Private Kitchen
3

Silver Plus Studio

Starting From:£175/week
Studio
Entire Place
Private Bathroom
Private Kitchen
3

Gold Studio

Starting From:£180/week
Studio
Entire Place
Private Bathroom
Private Kitchen
7

Gold Plus Studio

Starting From:£185/week
Studio
Entire Place
Private Bathroom
Private Kitchen
4

Accessible Studio

Starting From:£149/week
Studio
Entire Place
Private Bathroom
Private Kitchen
Amenities
Shared Community And Utilities
Study Area
Games Area
Communal Lounge
Communal TV
Bike Storage
High Speed Internet
Fitness And Recreation
Gym
Security
Onsite Security
Property Services
Laundry Room
Outdoor Features
Rooftop Terrace
Bills Included
Wifi
Water
Electricty
Gas

House Rules

Cancellation Policies
  • Cooling Off Period
    For AY 25-26 & AY 26-27: You can cancel your tenancy agreement within 7 days of your booking date (the Initial Cancellation Period) and receive a full refund of your security deposit. Please note that for refunds to non-UK banks, a £20 deduction will be made to cover any international bank charges.
  • No Visa No Pay
    For AY 26-27: INTERNATIONAL VISA APPLICANTS ONLY Before the Tenancy Start Date 1. If you are unable to obtain a UK visa and your tenancy has not yet started, you may be eligible to cancel your tenancy agreement without penalty and receive a full refund of your deposit, provided that: 2. You send an email from the email address used for booking to your property’s email address (if already in residence), confirming that your visa application has been unsuccessful and that you wish to cancel your b
  • No Place No Pay
    For AY 25-26 & AY 26-27: For First-Year Undergraduate and Postgraduate Applicants If you are a prospective first-year undergraduate or postgraduate student and your offer of a place at your chosen university or higher education institution is withdrawn due to not meeting the required entry grades, you may be eligible for a full release from your tenancy agreement. To qualify: 1. You must provide written confirmation from your university or UCAS (such as a rejection letter or a screenshot sho
  • Replacement Tenant Accepted
    For AY 25-26 & AY 26-27: If your tenancy has already started and you have not collected your keys, you will remain liable for rent until a suitable replacement tenant is secured. If your visa is revoked after you have collected the keys, you must inform the property team within 48 hours of receiving official notification, either by emailing property management or your property’s designated email address if you are already in residence. You must provide written or emailed confirmation of the
  • Room allocation
  • Room allocation
    Students can indicate specific room number or location preferences during the booking process, and the Amber team will accommodate these preferences wherever possible, based on availability.
  • Check in guide
  • Check in guide
    Approximately 2–4 weeks prior to the scheduled move-in date, students will receive check-in instructions via email. This communication will include the steps required to select a check-in date and time slot, complete necessary documentation, and settle any outstanding payments prior to arrival.In case of any questions or queries, please feel free to contact the Amber team, and our team will assist to ensure a smooth check-in process.
  • Renewal policy
  • Renewal policy
    Students who wish to extend their stay can contact the Amber team for renewal or rebooking at the same accommodation. Our team will support the renewal process and help students secure a suitable room of their choice. Students are encouraged to reach out early to ensure they can rebook the same room or another room of their choice at the same property.
  • Early check in policy
  • Early check in policy
    Early check-in requests can be shared in advance with the Amber team. Our team will do a feasibility check to facilitate early check-in requests based on room readiness and availability. Additional charges may apply where applicable.
  • Payment and Fees

    Security Deposit

    For AY 25-26 & AY 26-27: 1. The deposit amount varies depending on the property. To find the specific cost for your chosen room, please refer to the Contracts section under the Tenancy Price on the room page. 2. Once paid, your deposit is protected by a government-approved deposit protection scheme for the duration of your tenancy. Please note that this deposit cannot be used towards your rent instalments. 3. At the end of your tenancy, the deposit will be returned to you: subject to the terms of your contract, after a room inspection. Any deductions for damages or outstanding charges will be outlined in your tenancy agreement. Refunds can take up to 28 working days to process. 4. Your deposit is securely held by a recognised scheme, such as the Tenancy Deposit Scheme (England and Wales) or Safe Deposits Scotland. You’ll receive an email with your deposit repayment ID, which you’ll need to authorise your refund and provide your bank details. Please note: 1. All refunds are issued in GBP, and additional fees may apply if you're using a non-UK bank account. 2. Prestige Student Living cannot influence the deposit refund process. For queries regarding your repayment ID or refund status, contact the relevant deposit protection scheme directly.

    Mode Of Payment

    For AY 25-26 & AY 26-27: You can pay your rent using any of the following methods: Online: Log in to your student account and make a secure payment through property's web portal (recommended). At the Property: Pay in person at the property reception desk. By Phone: Contact the property team directly to make a payment over the phone. Bank Transfer: Payments can be made via bank transfer. Please include your full name and student ID as the payment reference. Note that international transfers may incur additional charges from your bank, so please account for this when making payment. To request our bank details or confirm payment instructions, please contact your property team. Please Note: Important Payment Information: 1. You will never be asked to make a payment to any bank account other than the official one provided by your property team. 2. Cash payments are not accepted under any circumstances.

    PayPal
    VISA
    AMEX
    Guarantor Requirement

    For AY 25-26 & AY 26-27: A. The property requires you to have a valid UK Guarantor if you wish to pay in installments. B. If you are unable to provide your own UK Guarantor, the property recommends the service of Housing Hand. C. The property does not accept international guarantors. Please Note: Your UK guarantor must: - 1. Be a resident in the UK for a minimum of 1 year. 2. Be over 21 years of age 3. Be a homeowner or in full time employment 4. Provide a copy of photographic identification, such as a passport, driving licence or ID badge 5. Provide a copy of proof of your UK address which must be less than 3 months old, such as a utility bill (e.g. electricity, water, gas, telephone), a bank statement or a Council Tax bill.

    Pay In Instalment

    For AY 25-26 & AY 26-27: 1. If you have a UK guarantor, you're eligible to pay your rent in three instalments, with the first payment due three weeks before your check-in date. 2. If you do not have a UK guarantor, you’ll need to pay your rent in full at least six weeks before your tenancy start date. Please ensure that all rent due has been paid before you arrive to check in. Note: In some cases, alternative instalment plans may be available. Please contact property management to discuss your options.

    Additional Fees

    For AY 25-26 & AY 26-27: Dual occupancy is available for most rooms that are 23sqm or larger. Both applicants must apply separately and clearly state in their applications that they are requesting dual occupancy.The total rent will be calculated as the standard room rate plus an additional £50 per week, then split evenly between both occupants, unless specified otherwise.

    Frequently Asked Questions

    What do I do if I am a 2nd year or subsequent years student and my place at University is withdrawn because I did not achieve the required grades to proceed into my next year?

    These document(s) must be received by them within 3 calendar days from the date your results are published. On receipt of the required documentation it will be verified and, provided they are satisfied, they will cancel your agreement and refund your deposit in full. Outside of the Cooling Off Period, termination of your tenancy agreement will only be authorised if any applicable legal notice that applies under current legislation is issued, or if your place at your University or Higher Education Institute is withdrawn because you do not achieve the required grades to proceed into your next year. To apply to be released from this contract if you do not achieve the required grades and your place at university is withdrawn, You must provide written evidence from the University that you do not have a place within 3 days of your results being published and they will release you from the contract without penalty and refund the deposit paid.
    You may also be eligible to be released from this agreement if you are a prospective first year Undergraduate student and you choose to go to a different University because you have exceeded your expected grades.
    To apply to be released from this agreement in the circumstances referred to above, you will need to supply them with a copy of a written or email confirmation that you wish to cancel your reservation, stating full name and full details of the property booked;
    A letter from your university/college which confirms that the required results were not achieved, and that your place has been withdrawn.

    Can I apply for dual occupancy?

    Dual occupancy is available on most rooms over 23sqm. Both occupants would need to apply and mention in their application that they are applying for dual occupancy so that the price can be amended. The price would be the total rent plus an additional £50 and then divided by two for each occupant’s weekly cost unless otherwise stated.

    What do I do if I'm a first year student and I'm still waiting for my exam results?

    If you’re still waiting for your exam results and you’re not sure whether your place at university is confirmed, don’t worry, you can still apply. If you are a prospective first year Postgraduate student and your offer of a place at your preferred University or Higher Education Institute is withdrawn by the University or Higher Education Institute because you do not achieve the required entry grades, you may be eligible to be released from this agreement. You must provide written evidence from the University that you do not have a place within 3 days of your results being published (and no later than 28th August, whichever date is sooner) and they will release you from the contract without penalty and refund the deposit paid. You may also be eligible to be released from this agreement if you are a prospective first year Undergraduate student and you choose to go to a different University because you have exceeded your expected grades. To apply to be released from this agreement in the circumstances referred to above, you will need to supply them with a copy of: a written or email confirmation that you wish to cancel your reservation, stating full name and full details of the property booked; a written rejection letter from your chosen university/college or UCAS, a screen shot of your UCAS status which confirms that the required results were not achieved, or a copy of the proof of acceptance of your new university by UCAS adjustment. These document(s) must be received by them within 3 calendar days from the date your results are published. On receipt of the required documentation it will be verified and, provided they are satisfied, they will cancel your agreement and refund your deposit in full.

    What if I want to cancel my booking?

    Their full termination policy is within your online account. You can cancel your tenancy agreement for up to 7 daysafter the date of your booking (the Initial Cancellation Period). They will refund the full security deposit. Please note, £20 will be deducted from the refunded amount to cover any international bank charges for deposit refunds made to non-UK banks. If you wish to cancel your tenancy agreement after the initial cancellation period or after your tenancy has started, you will be responsible for paying the rent and any applicable fees for the full tenancy period. However, if you find a replacement tenant who is approved by the landlord and has paid both the deposit and rent, your liability will be limited to the time until the replacement tenant takes over payment. The tenancy termination will only be confirmed once the replacement tenant has completed these payments. If a replacement tenant is found, there will be a £50 fee for updating the contract, which you’ll need to pay within 14 days or it will be taken from your deposit. Once the new tenancy begins, the landlord will release you from your tenancy agreement.

    How do you allocate rooms?

    When applying for a room you will be asked a series of questions to determine the type of room/flat that you require, along with any special requests you may have. Please note that special requests cannot be guaranteed except where you have a disability as defined and covered under the Equality Act 2010. They will attempt to meet your allocation needs as far as practicably possible, should you have a defined disability. If you have a disability, medical condition or special request that affects your accommodation requirement please inform them in the additional notes section when completing your application, either online or by paper form. You are encouraged to disclose any special requests for your stay such as your preferences regarding culture, religion, sex, gender, etc. to enable them to make an informed decision about your room allocation. Where appropriate, an applicant may be prioritised through the allocation categories as a result of disclosing a disability to them.

    What do I do if I'm a first year post graduate student and I'm still waiting for my exam results?

    If you’re still waiting for your exam results and you’re not sure whether your place at university is confirmed, don’t worry, you can still apply. If you are a prospective first year Postgraduate student and your offer of a place at your preferred University or Higher Education Institute is withdrawn by the University or Higher Education Institute because you do not achieve the required entry grades, you may be eligible to be released from this agreement. You must provide written evidence from the University that you do not have a place within 3 days of your results being published (and no later than 28th August, whichever date is sooner) and they will release you from the contract without penalty and refund the deposit paid. You may also be eligible to be released from this agreement if you are a prospective first year Undergraduate student and you choose to go to a different University because you have exceeded your expected grades. To apply to be released from this agreement in the circumstances referred to above, you will need to supply them with a copy of a written or email confirmation that you wish to cancel your reservation, stating full name and full details of the property booked; a written rejection letter from your chosen university/college or UCAS, a screen shot of your UCAS status which confirms that the required results were not achieved, or a copy of the proof of acceptance of your new university by UCAS adjustment.These document(s) must be received by them within 3 calendar days from the date your results are published. On receipt of the required documentation it will be verified and, provided they are satisfied, they will cancel your agreement and refund your deposit in full.

    Do I have to pay a booking fee?

    They student accommodation do not charge a booking fee. When you accept your room offer, you’ll be asked to pay a deposit to secure your room which is secured with a deposit protection service and refunded at the end of your tenancy.

    Can I book if I'm under 18?

    If you turn 18 in the first semester of university, they can accept your booking at properties where there is 24/7 security available and have an adult over the age of 18 must be a co-signatory on your tenancy agreement and must accept the terms of it. They can accept under 18s in some of there properties subject to there Policy for Students under the Age of 18.

    What do I need to bring with me?

    When you come to pick up your keys you need to bring some photographic ID.

    Is there car parking facilities for when i move in?

    Some properties have car parking facilities available for a small charge, please speak to your property team directly if you would like to reserve car parking.

    Can I live at the management property?

    You must be a full-time student to live with them. You can book with them whether you have a conditional or unconditional offer. However, please be aware of their cancellation policy prior to booking should your place at university not yet be confirmed.

    Does my rental price include room cleaning?

    Room cleaning services are available at some properties for an additional charge, unless stated as being included with the rent.

    Are pets allowed?

    No pets of any kind are permitted at the student accommodation, except registered assistance dogs.

    Can I choose who I live with?

    If you are applying to live with friends, please ensure that you follow the create application’ link online, list the friends that you would like to live with and they will then contact them and make the arrangements for you!

    Can I choose my room?

    If you follow the ‘book now’ process you can select the room of your choice or you can make special requests within the ‘create application’ route which they will do their best to accommodate, however all requests and subject to availability and conditions.

    Can I request to move rooms during my tenancy?

    You would need to make a formal request to the accommodation team of the property you are residing in. If you request to move rooms during your tenancy you will also be issued with new documents confirming the details of the room move which you will need to sign or accept online. Should your new room be more expensive, then you and your guarantor shall be liable for the higher rent from the date you are given access to it.

    Do you provide Summer Accommodation?

    Yes, there summer bookings usually open around March. Keep a look out for pricing and information or contact the property team.

    Do I have to move out during the holidays?

    Your room is yours for the full contract period and you don’t need to move out during academic breaks.

    Does my rental price include car parking?

    On-site car parking is available at some properties, but is not included within the rental price unless explicitly stated and confirmed in writing. Payments for car parking permits are separate to your tenancy agreement. Please speak to the property team if you wish to purchase a car parking space. Car parking spaces are very limited and are strictly on a first-come first-served basis.

    Can I move in before my contract?

    If you wish to arrive earlier than your contract start date, you need to email or call. If early arrival is possible your contract will be adjusted and you will need to accept it then pay the additional charges prior to arrival. Please note, not all requests can be accommodated.

    Does my rental price include insurance?

    Contents insurance is included at some properties which will be specified in your tenancy agreement.

    Do I need to pay council tax?

    If you are a qualifying full time student, you will be exempt from paying Council Tax. You must provide them with your council tax exemption certificate which your university will be able to arrange. If you do not have this when you move in because you have not yet enrolled on your course, please ensure that you bring with you the name of your university and your university student ID number.

    How do I pay my rent?

    Your rent can be paid in a number of ways - Online via by logging into your student account, At the property reception desk, By telephone to the property team, or By bank transfer (please ensure you use your name and student ID as the payment reference). International bank transfers may incur a charge from your own bank, so please make sure you account for this amount. Please note, that you will never be asked to make a payment to any other bank account for any reason. they do not accept cash payments for any reason. If you are ever asked to make a payment into a different bank account, or if you are ever asked to pay cash to anyone for any reason, DO NOT make any payment.

    Can I pay in instalments?

    If you have a UK guarantor you can pay rent in three instalments, and they ask for the initial payment 3 weeks before checking in. If you do not have a UK guarantor you will be required to pay your rent in full, 6 weeks before the date your tenancy commences. Please note you must have paid the rent due by the time you arrive to check in. Other instalment options may be available.

    When do I pay my rent?

    When you accept your room offer, you’ll be given two options:- To pay your rent in full or To pay your rent in instalments spread throughout the year You can choose whichever is most convenient for you.

    What's included in my rent?

    All utility bills such as gas, electricity, water are included in your rent. Unlimited Wi-fi* is also included. Your TV licence is not included in your rent as this is not classed as a utility and is your responsibility to purchase. All of our properties offer a Wi-fi connection at the stated level** included within the rent and there is no additional charge for use of the on-site internet. Some providers may offer more services and packages at an additional charge which you are under no obligation to use. If you choose to add additional features to your internet package, that relationship is with you and the service provider directly and does not fall under the terms of your tenancy. For information on the speed of your internet connection, please ask your Property Team for more information.* a one off connection fee may apply dependent on property. Please see your property page and your tenancy agreement for more information.** the internet speed is the maximum stated speed available into the property.

    Can I move-in before I pay my rent?

    All rent that is due must have been paid when you check in. If you are having difficulties or this will be a problem, please contact the property as early as possible who will assist you.

    What if I don't have a UK guarantor?

    If you are unable to provide your own UK Guarantor, they recommend the service of Housing Hand you can find further information, prices and how to apply on their website.

    Who can be a guarantor?

    To be a guarantor you must: * Be resident in the UK (or Ireland if Aspen) for a minimum of 1 year * Be over 21 years of age * Be a homeowner or in full time employment * Provide a copy of photographic identification, such as a passport, driving licence or ID badge * Provide a copy of proof of your UK address which must be less than 3 months old, such as a utility bill (e.g. electricity, water, gas, telephone), a bank statement or a Council Tax bill.

    Can I pay my rent from overseas?

    You can pay your rent either online by logging in to your student account, by bank transfer or by credit or debit card over the phone. Your bank may charge you a fee to make an international payment so please make sure you check their terms and conditions first.

    What can I do if my student loan hasn't arrived yet?

    You can defer your rent instalments to be in line with your student loan payments if you wish. All requests for deferred payments must be made by 1st August in each academic year to the property team. You will be required to provide evidence of your student loan schedule to the property team in order for the payment plan to be set up. You will be required to pay two weeks rent 14 days prior to your contract start date, which will be deducted from the balance of your first instalment on the agreed date. A one off admin fee of £50 will be charged and payable with the initial 2 weeks rent payment and this £50 admin fee will not deducted from the balance of rent due. Please note deferring your rent must be pre-arranged and agreed with the property manager prior to your move in date. If no arrangement has been made, rent is due as per your tenancy agreement.

    Do I need a guarantor?

    If you wish to pay your rent in instalments, you will need a UK guarantor.

    Do I need a guarantor if I'm a sponsored student?

    They may be able to accept sponsors in place of guarantors in some cases, however this depends on the terms of your sponsorship and whether your sponsor is willing to guarantee rent payments. If you are a sponsored student, please contact your chosen property directly to enquire about using a sponsor in place of guarantor.

    Can I pay my rent weekly?

    Weekly rent payments are not available, however the student accommodation offers a number of instalment options for students to pay their rent.

    When does the discount come off my rent?

    All discounts offered will be deducted off your final instalment of rent.

    How do I book a viewing?

    You can book a viewing using the online viewing tool or by contacting.

    How do I cancel or re-arrange the viewing?

    Please use the link on the viewing confirmation email or contact.

    How long does a viewing take?

    A viewing usually takes around 15 to 20 minutes, however you can spend as long as you wish viewing the property.

    Can I book a room without a viewing?

    Yes, you can.

    What will I be shown on my viewing?

    The property team will guide you around the building and show you the social areas, outdoor spaces and on-site facilities as well as the rooms you would like to see (dependent upon availability). Please be aware that some rooms and apartments that you view may be occupied by their current residents.

    I'm in a different country how do I view a property?

    They offer a Online viewings for those who cannot view in person. Just click 'Arrange a Viewing' and from there you can choose the Online option and organise a time and date that suits you. A member of the team will skype call you at your arranged time.

    How much are deposit?

    Deposits vary by property and your deposit is placed into a deposit protection scheme, where it is held safely throughout the academic year and will be returned to you at the end of your contract subject to the contract terms. The deposit you pay when making the application cannot be used towards a rent instalment as this is secured with a deposit protection scheme for the duration of your tenancy.

    What happens to my deposit?

    Your deposit is placed into a deposit protection scheme, where it is held safely throughout the academic year and will be returned to you at the end of your contract subject to the contract terms.

    When do I get my deposit back?

    Your deposit will be returned to you after your tenancy agreement has ended and your room has been inspected. The amount returned to you will depend on any outstanding charges and any damage found in your room or the communal areas of your apartment. Please see your tenancy agreement for more information. The deposit can take up to 30 working days to be credited at the end of your tenancy period. All deposits are secured with a deposit protection scheme, such as the Tenancy Deposit Scheme or Safe Deposits Scotland. You will be contacted by the deposit protection scheme and asked to authorise the refund and submit your bank details to them. For this you will require your deposit repayment ID, which will have been sent to you via email at the time of registering your deposit . Please be aware, the deposit refund process is managed by the deposit protection scheme and is not able to be influenced by Property management. Should you have any queries regarding your deposit repayment ID, you should contact the deposit protection scheme directly: Tenancy Deposit Scheme or Safe Deposits Scotland. Please note if you ask for your deposit to be repaid to a non-UK bank account, bank charges will apply. All refunds will be processed in GBP (Great British Pounds), and the designated bank account must be able to accept payments in GBP. This policy also applies to any other refunds, such as rental refunds. Please see deposit protection scheme.

    Icon House, Stoke-on-Trent
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