What happens if I don’t get on with my new flatmates? Can I swap rooms?

If you are having any issues please contact the Accommodation team in the first instance, they will do all they can to help. In exceptional circumstances it may be possible to move you; however they would look to resolve any issues with you all.

What if something in my flat breaks or isn’t working?

Drop us an email or pop into the office to let us know, our on-site Maintenance team will be able to deal with most things.

No pets are permitted under the term of the tenancy agreement.

Can I have my groceries delivered to site?

Yes. Groceries can be delivered to the reception area, but you are to ensure that you are available to take receipt of the delivery. Delivery drivers are not to be given access to the flats.

Yes, WiFi is included in your rent. Youll also have a broadband connection in your room on your desk.

Why do I need a Guarantor?

All students who wish to pay their rent by using an instalment plan are required to provide a qualified UK Guarantor. This provides us with the security and knowledge that the rent will be paid in full if you were to default on payment.

What are the payment options for international students?

Housing Hand charges a one-off fee that you can either pay up front before the start of your tenancy or in 8 instalments (if on a 12-month contract). For students the fee will is 60% of your monthly rent with the minimum price starting at 295 for 12 months cover. The exact cost depends on your several factors including the amount of your rent, you will be given a no obligation quote for the cost of the service on application.

I have booked a room but failed to obtain a visa, can I cancel my booking?

Yes you are entitled to cancel your booking but they will need you to provide proof for this.

What’s provided in the bedroom? Do I need to bring my own bedding?

Facilities and features can vary; typically you are provided with a bed, a study with a desk and a chair, bookshelves, wardrobe and plenty of storage. Bedding is not provided with each room as most of our students prefer to bring their own, however you can order bedding and kitchen utensils from our friends UniKitOut to be delivered to your room prior to your move in.

Can you arrange an airport pick up service?

Most sites will be more than happy to arrange an airport pick up service for you. You just need to let us know your name, arrival date and time and your flight number, well then arrange the transport for you. Please ensure you have enough UK Sterling to pay the taxi fare and check with your chosen property first.

Can I move in before my contract starts?

It is possible but it depends on each scheme. They would advise you to check with the accommodation team before you make any arrangements.

Can I stay over the summer?

Most of our sites offer summer stays. Please check with the accommodation team for further information.

What documents do I need to check in?

You will need to bring a method of Identification with you to the accommodation, either a Driving License or Passport, a letter of confirmation from the University. They also need a passport photograph.

What time can I arrive?

This depends on the scheme you will be living in. Please contact the accommodation team via the online contact form or email the site directly.

Is there somewhere to park when they are unpacking?

If you are travelling via car on move in day they will inform you in advance whether theres a drop off bay on site for you to off load any suitcases or belongings, or they will send you the location of the nearest car park. Its important to book your move in slot with us in advance so that they can make sure these resources are available to you on the day.

I will be arriving out of hours on move in day, is this okay?

They understand that sometimes students will need to arrive outside of arrival hours. They ask for you to contact your Accommodation Team at the earliest possible opportunity to ensure that they can provide all the necessary information and ensure that they have got everything ready for your arrival. For example they need to ensure that they have received all relevant documentation, the booking fee and first instalment before they can move anybody in.

Who will I meet on move in day?

It might not be a manager who will be there for the check-in however the Accommodation Team will always aim to introduce themselves at the earliest opportunity so you know who they are.

Can I move out early?

Yes but you will still have to pay rent for the full length of your agreed tenancy, even if you no longer live at your accommodation.

When something is broken or doesn’t work, how does my son/daughter report maintenance?

In the event that something is broken or doesnt work in any part of the accommodation, the student needs to report the issues to the accommodation office who will escalate it accordingly. They have maintenance wizards that work full or part time on site depending on the property. They are there for the hour of need replacing light bulbs, blown fuses, blocked showers etc. they do also work with local contractors for isolated issues. Your son/daughter will always be given at least 24 hours notice if a maintenance operative or contractor needs to access their room. they always offer for the maintenance operative/contractor to be escorted for the jobs entirety if necessary.

How to communicate with us?

they know it can sometimes be unsettling when your son/daughter leave home for the first time, despite it being one of the proudest moments they understand it can be hard. As parents its natural to worry, they find a common one is our students not responding to phone calls or e-mails as quickly as they might have done at home. they always respect that all our students are responsible adults and are sensitive to respecting their privacy, however they appreciate that some situations can be distressing. they therefore always encourage all our parents to contact the accommodation team by phone or e-mail (details available on your relevant scheme page) if you have any concerns regarding your son/daughter. A member of the accommodation team will pop over to their room to give a friendly knock on the door to check everythings okay. If theres any reason why they arent able to support your concern they will always try to direct you to the appropriate department at the University/College.

Can students have post and parcels delivered?

they are proud to offer a postal service during office hours within our schemes. they always communicate the postal process to our students when they move in, however they will always make every effort to ensure that your daughter/son gets their mail safely. they always asks for students to inform the staff if they are expecting a recorded or special delivery for the site team to ensure that someone is available for the delivery. they also always ask for the student to bring some ID for when they come to collect the parcel. they recognise that the students cant always come down themselves; they are flexible with friends picking up parcels however the student needs to contact the accommodation team to let them know in advance. they cannot be liable for any direct, indirect or consequential loss arising from accepting mail on students behalf. Although they will make every effort to ensure the students get their mail safely, they will not be responsible if recipients fail to collect their deliveries, packages are stolen or damaged due to circumstances beyond the control of the accommodation team. they also are not responsible for packages that arrive outside office opening hours or when the accommodation team are out of the office. If the students dont collect their mail within 4 weeks it will be returned to the sender.

How do you allocate rooms?

they take booking preferences very seriously and take great pride in being able to accommodate these in most cases. There is a preference box on the booking form which allows the student to put any preferences they might have, for example friends they wish to live with, location of room within the building, same sex cluster flats. they always do our best to accommodate these preferences, if for whatever reason they cant fulfil them they will always try to achieve one or two and notify the student if they arent possible.

Do I need to have a UK-based guarantor?

You only need to provide a UK-based guarantor if you wish to pay your rent in three instalments. You do not need to provide a guarantor if youre paying the full annual rent in advance.

Are there any additional bills to pay?

There are no additional bills to pay. Our weekly rents include all costs utilities, WiFi, and access to all of our communal areas including Management Office, Private Dining areas etc.

How secure is the accommodation?

they want you to feel safe and secure at all times. they understand how important safety and security is to students when it comes to choosing a place to live. Thats why weve taken every effort to ensure that they provide the best services so that our students can thoroughly enjoy living with us. they have 24 Hour CCTV Cameras installed in all of our buildings, internally and externally. Secure Key Fob Door Entry & Bedroom Door Locks. There are also locks on all private bedrooms and out-of-hour security is there to support the community if you have any security concerns, ensuring your security and safety.

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Luna, Hatfield

Saint Albans Road West, Hatfield, AL10 9RH, United KingdomView Distance From Universities

2Offers

laundry facility

gym

bills included

From £195/week/person

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Videos

3D View

Limited Time Offers

Earn 50 GBP Amazon Gift Card!

Refer a friend and get 50 GBP Amazon Gift Card.

Discount Offer!

Book a room and get GBP 150 Cashback on Deluxe Studios. Note: Offer is valid for 2022-2023 AY on ...Read More

*T&C for Offers

Welcome to Luna student accommodation Hatfield! There isn't a better place for students to live than just 4-minutes walk from the University of Hertfordshire and a half-an-hour drive from the London Studio Center. Luna offers a variety of contemporary studios and apartments to fit any taste or budget.

Features

The roomy apartments are perfect for individuals wishing to share with a companion. a communal kitchen and bathroom as well as your own private bedroom. The lavish studios are perfect if you want to live alone. Each studio features a tiny double bed, study space, and private bathroom, making it the ideal place to unwind and get work done. Every style of accommodation at Luna has its own smart TV.

Luna offers a wide range of outstanding on-site amenities to enjoy in your downtime in addition to being more than just a collection of rooms inside a structure. A fully-stocked gym, a movie theatre, a games area, and a karaoke room are available to make your stay more fascinating. There's a beautifully landscaped garden for you to spend your evenings after a long day. Luna also has on-site management and 24/7 security to ensure that you feel safe and secure.

Location and What's Hot?

You'll find tons of great restaurants and pubs like Ponsbourne Pods Restaurant and Red Lion Welwyn Pub to spend your weekends at. The Galleria Mall is also just down the street and ALDI Supermarket 6-minute walk from the property, so you'll be never out of essentials.

Commute

The property is very well connected to public transport, making it very convenient for you to get around the city. The Hatfield Train Station is a short drive away and the nearest The Comet Hotel Bus Stop is a minute away from the property.

Common Amenities

24/7 CCTV

On-site laundry facilities

On-site maintenance

On-site management

On-site vending machines

Secure access

Secure bike storage

Smart TV in all rooms

Cinema room

Free on-site sports centre

Games room

Karaoke room

Private dining area

On-site security

Room Amenities

All-inclusive utility bills

Free Wi-Fi and broadband throughout

High specification design

40” Smart Televisions in each Bedroom (license not included)

Double Beds with Under-bed storage

USB Chargers

Large desk space

Double wardrobe with shelves and full-length mirror

Private en-suite bathroom with shower

Pin-board

Ample shelving space

Coat hooks

Electronic Room Key

Luxury adjustable Study Chair

Privacy lock to shared Kitchen

Shared Kitchen

Combination Microwave / Oven / Grill

Recycling Bins

Breakfast Bar and Stools

Under counter Fridge / Freezer

4 ring induction hob

Safety Cut out Cooking System

Cooking Extractor Hood

Bills Included

WiFi

Water

Electricity

Heating

Safety and Security

24/7 CCTV

Secure bike storage

Secure access

Room Types

2 Bed Apartment

£195 - £202/week/person

Sold Out

Private Room

Private Bathroom

Shared Kitchen

Bedrooms2

Bathrooms1

Area12 sqm

Deposit£150

Room Amenities

High specification design

40” Smart Televisions in each Bedroom (license not included)

Double Beds with Under-bed storage

USB Chargers

Large desk space

Double wardrobe with shelves and full-length mirror

Private en-suite bathroom with shower

Pin-board

Ample shelving space

Coat hooks

Electronic Room Key

Luxury adjustable Study Chair

Privacy lock to shared Kitchen

Shared Kitchen

Combination Microwave / Oven / Grill

Recycling Bins

Breakfast Bar and Stools

Under counter Fridge / Freezer

4 ring induction hob

Safety Cut out Cooking System

Cooking Extractor Hood

A room and your own private bathroom in a shared apartment with 2 bedrooms

SOLD OUT

Duration:44 week

Move in:10 Sep, 2022

£202/week

SOLD OUT

Duration:51 week

Move in:10 Sep, 2022

£195/week

Looking to book this unit? Join Waitlist

Standard Studio

£221/week

Sold Out

Private Bathroom

Entire Place

Private Kitchen

Bedrooms1

Bathrooms1

Area17 sqm

Deposit£150

Room Amenities

High specification design

40” Smart Televisions (license not included)

Double Beds with Under-bed storage

Double USB Chargers

Large desk space

Double wardrobe with shelves and full-length mirror

Pin-board

Ample shelving space

Luxury adjustable Study Chair

Combination Microwave / Oven / Grill

Breakfast bar and stools

Storage space

Under counter Fridge / Freezer

Recycling Bins

4 ring induction hob

Cooking Extractor Hood

Safety Cut out Cooking System

SOLD OUT

Duration:51 week

Move in:10 Sep, 2022

£221/week

Looking to book this unit? Join Waitlist

Booking Details

Booking

Cancellation Policy:- I THINK I NEED TO CANCEL MY ROOM, WHAT DO I DO NOW? They understand that sometimes things change and you may find yourself in the unfortunate circumstance that means you might have to cancel your tenancy with Fusion. They want you to know that if you are in a different situation from when you booked, there are a number of w ...Read More

Payment Details

Booking deposit

Secure booking with this amount

Payment instalment plan

Flexible payment terms

Mode of payment

Payment via easy transaction modes

Guarantor requirement

Guarantor requirements and policy

Luna, Hatfield

Features

Location and What's Hot?

Commute

Room Types

2 Bed Apartment

Standard Studio

Booking Details

Payment Details

Frequently Asked Questions

How much is the Holding Deposit and what happens to it?

Is there an age limit for booking ?

Do you provide female only accommodation?

Can I choose who I live with?

Am I allowed to have guests?

Is there always a member of staff available?

Can I bring my own electrical equipment for cooking, i.e. rice cooker?

Who cleans the room and the communal area?

Location