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Welcome to new student accommodation Luna. Located directly opposite the University of Hertfordshires De Havilland campus and a 15-minute walk from College Lane campus, there isnt a better place for Hertfordshire students to live.
With a selection of modern apartments and studios, Luna has a room type to suit your taste and budget. For those looking to share with a friend, the spacious apartments are tailor made for you. Your own private bedroom and bathroom with a shared kitchen. For those looking to live independently, the luxurious studios tick your box. Each studio boasts a private en-suite, study area and a small double bed providing the perfect environment to relax and study. All room types at Luna come with their very own smart TV.
Luna is more than just rooms within a building offering a huge selection of impressive on-site facilities to get tucked into during your spare time; Luna also has on-site management and 24/7 security to ensure that you feel safe and secure.
If youre looking for modern student accommodation in the heart of Hatfield surrounded by shops, cafes and bars then make no mistake, book now and secure your room at Luna today!
Amenities
Sports Centre State of the art consisting of a gym, combat zone and plenty of areas for classes
Cinema Room Watch movies, Netflix, play FIFA, or just chill with your mates
Games Room Go head to head with your mates at a number of games
Karaoke Room Grab that mic and scream your heart out
Private Dining Room Cook up a storm and chill with your mates
Piano Area Fancy a jam? The stage is yours
Landscaped Garden Equipped with a BBQ area for those sweet summer evenings
On-site Laundry Facilities A stylish social laundry space to chat and clean your threads
Study Spaces Train that brain in study spaces throughout Luna
Community Amenities
Apartment Amenities
Configurations
Room Amenities
A room and your own private bathroom in a shared apartment with 2 bedrooms
Kitchen and dining area includes:-
Privacy lock to shared Kitchen
Shared Kitchen
Combination Microwave / Oven / Grill
Recycling Bins
Breakfast Bar and Stools
Under counter Fridge / Freezer
4 ring induction hob
Safety Cut out Cooking System
Cooking Extractor Hood
Room Amenities
Kitchen and dining area includes:-
Combination Microwave / Oven / Grill
Breakfast bar and stools
Storage space
Under counter Fridge / Freezer
Recycling Bins
4 ring induction hob
Cooking Extractor Hood
Safety Cut out Cooking System
Room Amenities
Kitchen and dining area includes:-
Four ring induction hob
Integrated single oven
Full sized fridge freezer
Dining space with table and chairs
Lounge / Sofa area
50 TV in sofa area
Booking Details
Cancellation Policy:-
Im within the 7-day cooling off period from when I booked my room with you
Theyll be sorry to see you go, but if youre within the 7-days & need to cancel then you can do so by sending an email to the relevant property. Email us anytime during the 7 days after you receive your booking confirmation email from us. Unless youve already collected your keys from us, you wont be charged and well return your upfront rent payment, as well as any other payments that youve made towards your rent.
Its been longer than 7 days since I booked my room with you
You wont be able to cancel your Tenancy Agreement, but you are able to find another student to
take over your contract. If youve found someone to take over your Tenancy Agreement before your start date, they can release you from your Tenancy Agreement seven days after the replacement residents Tenancy
Agreement is signed. If you dont manage to find someone to replace you as a resident until after your tenancy start date, they can only release you from your Tenancy Agreement from the start date of the replacement residents new Tenancy Agreement. If youve collected the key or occupied the room prior to this, therell be a small charge of GBP 50.00 to cover costs of preparing the room for the
resident replacing you.
What happens if I dont get a place at University?
In the unfortunate circumstance that you dont get a place at university, dont worry! they understand that things dont always go as planned! For us to be able to help, please send through one of the below documents to email:
a) the written rejection letter from your chosen university/college or UCAS
b) a screenshot of your UCAS status which confirms that the required results were not
achieved.
Email them to the relevant property within 72 hours from the date your results are published. Once received, well verify your documents and if supported, well cancel your agreement and refund any advance rent paid in full.
I got a place at University, but its not in the city that Id planned to go to
they can help you transfer your booking to any of other incredible accommodations across the UK, so go ahead and check if were in your new city! Youll need to go through the booking process again to select your new room in the new building, but team will be more than happy to help you through the process to make it as easy as possible. Just contact us at the email address
above*.
Please be aware that this is subject to availability and they cannot guarantee there will be a room available.
If there isnt another property in your new city, please send through a copy of the proof of acceptance from your new university by UCAS adjustment and email it to the relevant property within 72 hoursfrom the date your results are published. Once received, well verify your
documents and if supported, well cancel your agreement and refund any advance rent paid in full.
Im hoping to do a Placement Year or a Year Abroad with my University/College next year, but I havent had confirmation from my University/College yet. What will happen to my Tenancy Agreement?
If you get offered a place on a Placement Year or Year Abroad, you may be eligible to be released from your Tenancy Agreement if 2021-2022 is your final year of study at your University/College. For us to be able to help, please send through your written acceptance letter from your
university/college that confirms you have been accepted onto either a Placement Year or Year Abroad. Email them to the relevant property within 72 hoursfrom the date you received confirmation from your University/College. Once received, well verify your documents, cancel your agreement and
refund any advance rent paid in full if 2021/2022 is your final year of studies. If you have remaining years of study at your University/College, well defer your Tenancy Agreement over to the following year for you, free of charge.
Were you travelling to us from outside the UK?
Im an international student, am I able to cancel my room if I dont get into University?
If you dont manage to pass your exams or youre not accepted by the UK University, please send an email to the relevant property with a written rejection letter from your chosen university/ college confirming why you werent accepted this time. they need to receive this from you within 72 hoursfrom the date you received your rejection from the university.
Once received, well verify your documents, cancel your agreement and refund any advance rent paid in full.
(This policy is valid until the 15th of September 2021)
What happens if Im not able to get a Visa to travel to the United Kingdom?
If you dont manage to get your Visa to come and study in the UK, all you need to do is email us the visa application rejection letter by email to the relevant property within 72 hours of receiving it. Well then be able to cancel the booking and refund any advance rent paid in full. (This policy is valid until the 15th of September 2021)
If your reason cancelling isnt listed above, unfortunately you wont be able to cancel your Tenancy Agreement, but you are able to find a replacement tenant to take over your contract. team will be able to help support and advise you through this process but it is your
responsibility to find a replacement tenant
Payment Details
Payment Info:-
Pay Deposit to secure your room.
Rent Payment:-
Pay in full or
Rent can be paid in three instalments
Mode of Payment:-
You can pay via Recurring Card, Direct Debit or via Bank Transfer.
Frequently Asked Questions
How much is the Holding Deposit and what happens to it?
They ask you to pay a Holding Deposit to secure your room. When your tenancy commences, the Holding Deposit will convert into a refundable Security deposit. All deposits are registered with TDS which is a government accredited Tenancy Deposit Protection Scheme provider. At the end of your tenancy a final inspection of your room will be carried out prior to your move out and if any deductions are required they will be discussed with you at this point. Assuming the room and its belongings are in the same condition as when you moved and you have provided your bank details within our Portal you will get your deposit back within 10 working days. If you cancel your room booking within 14 days of your Accommodation Offer then you will be entitled to a full refund. After 14 days, the Holding Deposit is non-refundable*.
Is there an age limit for booking ?
they only accept bookings if you are over 18, with the exception of properties in Scotland where you must be 16 or over. This is due to the legally binding tenancy agreement that every tenant is required to sign when living They also can only accept people in full time education.
Do you provide female only accommodation?
they do provide female only accommodation in some of our schemes but it is not guaranteed that this will be possible. Please speak to the site team to find out more information.
Can I choose who I live with?
They are more than happy to accommodate groups as well as individuals. Where youre not booking in a group,they understand your flat mates will be key to your experience so when you book as an individual, they will ask you a series of questions to help us to match you with the perfect flatmates.
Am I allowed to have guests?
Yes. It is your home so you are allowed to have guests visiting you.
Is there always a member of staff available?
Our standard office hours are between 10am 5pm. Out-of-office hours are also supported by emergency contacts.
Can I bring my own electrical equipment for cooking, i.e. rice cooker?
No they do not advise you to bring your own electrical cooking equipment for health and safety reasons.
Who cleans the room and the communal area?
The students are responsible for their own rooms and communal kitchen within the flat. All other rooms and communal areas are cleaned by the site cleaner.
What happens if I don’t get on with my new flatmates? Can I swap rooms?
If you are having any issues please contact the Accommodation team in the first instance, they will do all they can to help. In exceptional circumstances it may be possible to move you; however they would look to resolve any issues with you all.
What if something in my flat breaks or isn’t working?
Drop us an email or pop into the office to let us know, our on-site Maintenance team will be able to deal with most things.
Can I have pets?
No pets are permitted under the term of the tenancy agreement.
Can I have my groceries delivered to site?
Yes. Groceries can be delivered to the reception area, but you are to ensure that you are available to take receipt of the delivery. Delivery drivers are not to be given access to the flats.
Do I have WiFi?
Yes, WiFi is included in your rent. Youll also have a broadband connection in your room on your desk.
Why do I need a Guarantor?
All students who wish to pay their rent by using an instalment plan are required to provide a qualified UK Guarantor. This provides us with the security and knowledge that the rent will be paid in full if you were to default on payment.
What are the payment options for international students?
Housing Hand charges a one-off fee that you can either pay up front before the start of your tenancy or in 8 instalments (if on a 12-month contract).
For students the fee will is 60% of your monthly rent with the minimum price starting at 295 for 12 months cover. The exact cost depends on your several factors including the amount of your rent, you will be given a no obligation quote for the cost of the service on application.
I have booked a room but failed to obtain a visa, can I cancel my booking?
Yes you are entitled to cancel your booking but they will need you to provide proof for this.
What’s provided in the bedroom? Do I need to bring my own bedding?
Facilities and features can vary; typically you are provided with a bed, a study with a desk and a chair, bookshelves, wardrobe and plenty of storage. Bedding is not provided with each room as most of our students prefer to bring their own, however you can order bedding and kitchen utensils from our friends UniKitOut to be delivered to your room prior to your move in.
Can you arrange an airport pick up service?
Most sites will be more than happy to arrange an airport pick up service for you. You just need to let us know your name, arrival date and time and your flight number, well then arrange the transport for you. Please ensure you have enough UK Sterling to pay the taxi fare and check with your chosen property first.
Can I move in before my contract starts?
It is possible but it depends on each scheme. They would advise you to check with the accommodation team before you make any arrangements.
Can I stay over the summer?
Most of our sites offer summer stays. Please check with the accommodation team for further information.
What documents do I need to check in?
You will need to bring a method of Identification with you to the accommodation, either a Driving License or Passport, a letter of confirmation from the University. They also need a passport photograph.
What time can I arrive?
This depends on the scheme you will be living in. Please contact the accommodation team via the online contact form or email the site directly.
Is there somewhere to park when they are unpacking?
If you are travelling via car on move in day they will inform you in advance whether theres a drop off bay on site for you to off load any suitcases or belongings, or they will send you the location of the nearest car park. Its important to book your move in slot with us in advance so that they can make sure these resources are available to you on the day.
I will be arriving out of hours on move in day, is this okay?
They understand that sometimes students will need to arrive outside of arrival hours. They ask for you to contact your Accommodation Team at the earliest possible opportunity to ensure that they can provide all the necessary information and ensure that they have got everything ready for your arrival. For example they need to ensure that they have received all relevant documentation, the booking fee and first instalment before they can move anybody in.
Who will I meet on move in day?
It might not be a manager who will be there for the check-in however the Accommodation Team will always aim to introduce themselves at the earliest opportunity so you know who they are.
Can I move out early?
Yes but you will still have to pay rent for the full length of your agreed tenancy, even if you no longer live at your accommodation.
When something is broken or doesn’t work, how does my son/daughter report maintenance?
In the event that something is broken or doesnt work in any part of the accommodation, the student needs to report the issues to the accommodation office who will escalate it accordingly. They have maintenance wizards that work full or part time on site depending on the property. They are there for the hour of need replacing light bulbs, blown fuses, blocked showers etc. they do also work with local contractors for isolated issues. Your son/daughter will always be given at least 24 hours notice if a maintenance operative or contractor needs to access their room. they always offer for the maintenance operative/contractor to be escorted for the jobs entirety if necessary.
How to communicate with us?
they know it can sometimes be unsettling when your son/daughter leave home for the first time, despite it being one of the proudest moments they understand it can be hard. As parents its natural to worry, they find a common one is our students not responding to phone calls or e-mails as quickly as they might have done at home. they always respect that all our students are responsible adults and are sensitive to respecting their privacy, however they appreciate that some situations can be distressing. they therefore always encourage all our parents to contact the accommodation team by phone or e-mail (details available on your relevant scheme page) if you have any concerns regarding your son/daughter. A member of the accommodation team will pop over to their room to give a friendly knock on the door to check everythings okay. If theres any reason why they arent able to support your concern they will always try to direct you to the appropriate department at the University/College.
Can students have post and parcels delivered?
they are proud to offer a postal service during office hours within our schemes. they always communicate the postal process to our students when they move in, however they will always make every effort to ensure that your daughter/son gets their mail safely. they always asks for students to inform the staff if they are expecting a recorded or special delivery for the site team to ensure that someone is available for the delivery. they also always ask for the student to bring some ID for when they come to collect the parcel. they recognise that the students cant always come down themselves; they are flexible with friends picking up parcels however the student needs to contact the accommodation team to let them know in advance.
they cannot be liable for any direct, indirect or consequential loss arising from accepting mail on students behalf. Although they will make every effort to ensure the students get their mail safely, they will not be responsible if recipients fail to collect their deliveries, packages are stolen or damaged due to circumstances beyond the control of the accommodation team. they also are not responsible for packages that arrive outside office opening hours or when the accommodation team are out of the office. If the students dont collect their mail within 4 weeks it will be returned to the sender.
How do you allocate rooms?
they take booking preferences very seriously and take great pride in being able to accommodate these in most cases. There is a preference box on the booking form which allows the student to put any preferences they might have, for example friends they wish to live with, location of room within the building, same sex cluster flats. they always do our best to accommodate these preferences, if for whatever reason they cant fulfil them they will always try to achieve one or two and notify the student if they arent possible.
Do I need to have a UK-based guarantor?
You only need to provide a UK-based guarantor if you wish to pay your rent in three instalments. You do not need to provide a guarantor if youre paying the full annual rent in advance.
Are there any additional bills to pay?
There are no additional bills to pay. Our weekly rents include all costs utilities, WiFi, and access to all of our communal areas including Management Office, Private Dining areas etc.
How secure is the accommodation?
they want you to feel safe and secure at all times. they understand how important safety and security is to students when it comes to choosing a place to live. Thats why weve taken every effort to ensure that they provide the best services so that our students can thoroughly enjoy living with us. they have 24 Hour CCTV Cameras installed in all of our buildings, internally and externally. Secure Key Fob Door Entry & Bedroom Door Locks. There are also locks on all private bedrooms and out-of-hour security is there to support the community if you have any security concerns, ensuring your security and safety.