Intro
Set in the heart of Hatfield, Luna is just a four-minute walk from The University of Hertfordshires De Havilland Campus and 25-minute train to central London, making it the ideal option for Hatfields large student population. The apartments are fitted with double beds, under-bed storage space and ensuite bathrooms, while the range of social spaces play host to regular nights, socials and student events.
Surrounded by the lush green countryside of Hertfordshire, but still within half an hour of Central London, Luna offers the best of both worlds. A vibrant, modern town with a rich aerospace heritage and a well-respected educational establishment. As winners of the gold teaching excellence award, the University of Hertfordshire was among the top 50 best UK universities chosen by major employers for producing ready-to-work graduates and ranked in the top 2 universities in the East of England for employability. Together with London on its doorstep, Hatfields choice of restaurants, bars and nightlife, makes it one of the top student destinations.
Apartment Facilities
Community Facilities
Configurations
Room Features
Room Features
All of the amazing features of their Studio apartment, but with extra floor space. So if you like to spread out or if your course means you need more room to study, the Premium Studio at Luna is the perfect option for you.
Each with their own ensuite bathroom, their linked studio rooms are connected by a shared kitchen ideal for students looking to share with a friend.
Their studio rooms are fitted with ensuites and their very own kitchen perfect for single occupancy or for couples.
Room Features
All of the amazing features of their Studio apartment, but with extra floor space. So if you like to spread out or if your course means you need more room to study, the Premium Studio at Luna is the perfect option for you.
Cancellation Policy
3. 14-DAY COOLING OFF PERIOD
3.1 Once you have made your Reservation and provided you have not signed your Agreement (or seen your accommodation), you have 14 days after the date you made your Reservation to cancel the Reservation. Upon cancellation in accordance with this paragraph 3, you will get a full refund of the Booking Deposit, and for the avoidance of doubt, you will be released from the Reservation.
3.2 If you have made your Reservation less than 14 days before your scheduled check-in date you may cancel your Reservation in accordance with paragraph 3.1 above until:
(a) 14 days after the date you made your Reservation; or
(b) the date you actually check-in, whichever date occurs first.
3.3 You may cancel your Reservation in accordance with this paragraph 3 by sending an email to the relevant accommodation office email address listed on the individual site contact details on www.fusionstudents.co.uk.
3.4 If you do not cancel your Reservation pursuant to paragraphs 3.1 and 3.2, as the case may be, you will not get your Booking Deposit returned to you.
5. CANCELLATIONS AFTER THE 1ST AUGUST
5.1 From 1 August of the year you sign your Agreement, you will be eligible to be released from your Agreement in the following circumstances and provided you find a replacement tenant to take over your Agreement in accordance with paragraph 4.2 above: (a) if you are a first-year prospective undergraduate student and your offer of a place at your preferred University/Higher Education institution is withdrawn as a result of you not achieving the required entry grades or you have surpassed your required entry grades and have chosen to go to a different University and you can provide us with the following, within 72 hours of your exam results being published:
(i) written confirmation from you that you wish to cancel your reservation for the reasons set out in paragraph 5.1(a) above;
(ii) a written rejection letter from your chosen university/Higher Education Institute evidencing that the reasons set out in paragraph 5.1(a) above apply (if your required grades have not been achieved); or
(iii) a copy of the acceptance letter from your new university if you have chosen to go to another university; or (b) your UK Visa application is declined if you can provide supporting official evidence to show that the UK Visa application was declined, within 72 hours of you receiving such official confirmation; or (c) in the event where you are unable to attend university or the relevant Higher Education Institute due to ill health or other extenuating circumstances provided you can provide a letter from a medical or other professional to support this, and for the avoidance of doubt, you will not be refunded your Booking Deposit if you cancel your Agreement in accordance with this paragraph.
5.2 Please note, if you are attending another University in a city where Fusion Students has properties, our team will be happy to support you in finding suitable alternative accommodation. In this case, your Booking Deposit and any rent payment will simply be transferred over to your new booking.
Booking Information
On booking accommodation with Fusion Students you will be asked to pay a booking deposit of 250 (which is non-refundable unless provided for in this policy) (the Booking Deposit). This is to secure the booking of your accommodation and ensure it is held for you. 2.2 Once you have made your booking and paid your Booking Deposit, your accommodation is reserved for you and this is referred to as a Reservation in this policy and within 14 days of the date of your Reservation you will sign the agreement which sets out the terms and conditions of your tenancy (the Agreement). If you fail to sign your Agreement within this timescale we may cancel your Reservation, giving notice by email, and the Booking Deposit will not be refunded to you.
Frequently Asked Questions
Can I pay monthly if I have a guarantor?
We offer a 3 Instalment option when you provide a guarantor
Who can live?
We only accepts students 18 years or over at the time of check-in. Additionally, you need to prove that you are at least one of the following:
a student who is taking a full-time course in the city where we are based
a student on an organised study-abroad programme
a student enrolled full-time in a language school
a student conducting a work placement course as part of a degree-granting programme
What is the contract length?
We offer 51-week contracts at Luna in Hatfield.
Do you allow couples to stay?
We do accept double occupancy for our studio room types. As there is two of you, we charge 25% supplement on the rent. Both parties must be full-time students and will need to sign the contract and will jointly be liable for the rent.
Can I choose my room?
Our booking system allows you to self-select your room online. If you would like to talk to someone about specific requests and availability, we would be happy to help you choose your perfect room.
What do need to book a room?
To secure your room you will need to pay a 250 Holding Deposit so please ensure you have a card available for this purpose.
If you are paying in instalments you will need a UK-based Guarantor i.e. someone who currently resides in the UK to guarantee your rent. As part of this booking process you will require their personal email, phone number and UK address along with a copy of their Photo ID (passport or valid driving licence) and a recent (not older than 3 months) utilities bill.
We may also ask you to email a copy of your conditional or unconditional university offer.
When is my first payment of rent due?
Your first instalment is due on the 1stAugust. If this is going to be an issue due to loan dates please discuss this with your Community Manager.
My student loan doesnt come in until later, can I pay then?
You will have to adhere to the agreed payment dates- these usually align with the University student loan and maintenance payments.
Can I live with my friends?
Of course! We accept group bookings for apartments and will always try our best to accommodate you close to your friends if you opt for studio living.
Will there be 24-hr security?
Yes, security of both of residents and our building is extremely important to us.
Can I have a fish tank?
Unfortunately, we only accept human students to live with us, so no pets, mammals, birds, fish, reptiles, or amphibians are allowed. Sorry!
Whats included in my rent?
Your beautiful ensuite room, all bills including WiFi, Endsleigh contents insurance, 24-hour security, community events, Fusion bike hire, access to all of the amazing social spaces including the cinema, Karaoke room and photobooth, on-site maintenance and our friendly management teams support.
Are there any additional services not included in the rent?
Almost everything is included in the rent, there are just a few things that may have a charge if youd like to use additional services:
We have either vending machines or an onsite convenience store with loads of snacks and drinks, but these are at your own cost.
You can pay for your laundry on a pay-per-use basis
If you are in need of bedding, towels and kitchen equipment or utensils you can order our Move-in pack which includes hand-selected essentials from John Lewis
TV license We have provided you with 40 to 50 smart TVs depending on your room type, though it is your responsibility to arrange and pay for a TV licence, required by law.
Where will I be able to park on check in day?
We will ensure that there is a drop off area on the day, with plenty of people to assist your move in.
You will receive a Guide to move in before check in day with all the information youll need.
Is the cinema room and games room provided with DVDs or apps?
We provide games apps and Sky subscription for you to enjoy in the comfort of our cinema rooms.
How much is the laundry per wash and per dry?
Never dread doing your laundry again with our brand new social laundry rooms. Put your wash on and sit back with your favourite box set, battle with your friends on the games tables, or get stuck into your revision in the co-working space available.
Wash 2.60
Washing time = 30 35 mins
Dry 1.60
Drying time = 50 mins
Can I get parcels sent to me?
Of course! When you have our residents app, youll be notified of any packages that arrive at reception for you to collect.
Are there hoovers that we can use?
Sure, there will be hoovers available at reception for you to borrow when you need them.
Are there ironing boards and irons provided in the laundry room?
Yes, and we also offer an external dry cleaning and Laundry/Ironing Service upon request.
Do you have car parking?
We would not recommend using a car in our cities, all of our buildings are city-centre based and have great links to bus and train stations. Please speak to your Community Manager about local parking availability should it be a requirement of your stay. We have a limited number of spaces available for Blue Badge holders should it be needed.
What is provided in my room?
All of our rooms offer Double beds with Hypnos mattress, underbed storage, smart TVs, USB charging sockets, Height adjustable study chair and large desk space, double wardrobe, private ensuite bathroom with shower, pin board, ample shelving space, coat hooks, full length mirror, electronic room key, kitchen facilities with breakfast bar/stools (private or shared depending on room type).
Whats included in the inclusive rate?
All utilities electric, gas and water are included in the rent on a fair usage allowance with hot water available 24-hours per day.
Heaters are controlled individually by the tenants in their rooms.
High-speed internet and Wi-Fi throughout the building, including bedrooms and ethernet cable connection in bedrooms.
Contents insurance is provided through Endsleigh insurance (www.endsleigh.co.uk/personal/student-insurance). Upgrades are available and details will be given out with the welcome pack.
Council Tax students are exempt from paying council tax, however some councils may charge tenants out of term time, therefore the tenant is liable for any council tax charges that may be incurred.
Every hour, on the hour from 7:00 18:50 with an hour break between 10:55-11:55 and 14:55-15:55. The service is completely free for Fusion Residents and on a first come first served basis and will pick you up over the road from Zenith and drop you at your University Campus. See an example of the times and drop off/pick up locations below;
07:00 Capital Quarter, Bute Place
07:15 Cardiff University SU, Park Place
07:20 Cardiff Business School, Colum Road
07:30 Cardiff Metropolitan University, Western Avenue (Llandaff Campus)
07:50 Capital Quarter, Bute Place
Will the fire alarm go off when I cook?
The extractor hood should always be used when cooking to help prevent smoke and steam from activating the fire alarm. The hood has a light and three speed settings, which can be selected by pressing the buttons on the front. In addition, a ceiling fan above the kitchen area provides fresh air into the flat, so use that when cooking, as well as the boost switch to extract any fumes you can do this by pressing the fan boost button and you should air your room by opening your window.
Can we have a mini fridge in our room?
We would not recommend doing so as there is sufficient fridge space available within your Fridge. If you bring any appliances you must ensure that these comply with the EU regulations (EU/EC European Plugs only).
Do the windows open?
Yes, all windows are openable and all rooms include sufficient ventilation (air cooling system).
However every window has a restrictor on it. If you are on the ground floor, this is to ensure that no one can enter your apartment when the window is open. If you are higher up, the restrictor is in place for your own safety, so you cant fall out of an open window. Your safety is our priority.
Do I have to pay for a TV licence?
We have provided you with 40 50 smart TVs depending on your room type, with 40 channels (40 in bedrooms , 42 in linked studio Kitchens and 50 in apartments Kitchens). If youve brought your own TV, youll be pleased to hear that theres a TV aerial point in your bedroom. To watch any TV, it is your responsibility to arrange and pay for a TV licence, required by law. (www.tvlicensing.co.uk).
What do I have to pay and when?
Students will need to provide evidence of a UK based guarantor such as a family member or friend if they would like to pay in 3 instalments the first one of which must be paid at least 10 days in advance of the start of their tenancy.
If students are unable to provide a UK based guarantor, payment will need to be paid a year in advance, in full, at least 10 days prior to tenancy start dates.
What kind of students will be living here?
A wide range of students will live here, including post-graduate students and international students.
Can I control my own heating?
Yes. All bedrooms will have a thermostatic radiator valve on the radiator which the occupier can use to control the radiator temperature and can be switched off.