Luna, Hatfield

Cancellation Policy:-

I THINK I NEED TO CANCEL MY ROOM, WHAT DO I DO NOW? 

They understand that sometimes things change and you may find yourself in the unfortunate circumstance that means you might have to cancel your tenancy with Fusion. They want you to know that if you are in a different situation from when you booked, there are a number of ways that we can support you. 

Note - *Need to send us documents so we can help you in your cancellation journey? 

Please use the email address relevant to the property that youve booked 

Im within the 7-day cooling off period from when I booked my room with you Theyll be sorry to see you go, but if youre within the 7-days & need to cancel then you can do so by sending an email to the relevant property. Email us anytime during the 7 days after you receive your booking confirmation email from us. Unless youve already collected your keys from us, you wont be charged and Theyll return your upfront rent payment, as well as any other payments that youve made towards your rent. 

Its been longer than 7 days since I booked my room with you You wont be able to cancel your Tenancy Agreement, but you are able to find another student to take over your contract. If youve found someone to take over your Tenancy Agreement before your start date, we can release you from your Tenancy Agreement seven days after the replacement residents Tenancy Agreement is signed. 

If you dont manage to find someone to replace you as a resident until after your tenancy start date, we can only release you from your Tenancy Agreement from the start date of the replacement residents new Tenancy Agreement. If youve collected the key or occupied the room prior to this, therell be a small charge of 50.00 to cover our costs of preparing the room for the resident replacing you. What happens if I dont get a place at University? In the unfortunate circumstance that you dont get a place at university, dont worry! We understand that things dont always go as planned! For us to be able to help, please send through one of the below documents to our email:  

 a) the written rejection letter from your chosen university/college or UCAS 

b) a screenshot of your UCAS status which confirms that the required results were not achieved. Email them to the relevant property within 72 hours from the date your results are published. Once received, well verify your documents and if supported, theyll cancel your agreement and refund any advance rent paid in full. 

I got a place at University, but its not in the city that Id planned to go to 

they can help you transfer your booking to any of our other incredible accommodations across the UK, so go ahead and check if were in your new city! Youll need to go through the booking process again to select your new room in the new building, but our team will be more than happy to help you through the process to make it as easy as possible. Just contact us at the email address above*. Please be aware that this is subject to availability and we cannot guarantee there will be a room available. If there isnt another Fusion property in your new city, please send through a copy of the proof of acceptance from your new university by UCAS adjustment and email it to the relevant property within 72 hours from the date your results are published. Once received, theyll verify your documents and if supported, well cancel your agreement and refund any advance rent paid in full. Im hoping to do a Placement Year or a Year Abroad with my University/College next year, but I havent had confirmation from my University/College yet. 

What will happen to my Tenancy Agreement? 

If you get offered a place on a Placement Year or Year Abroad, you may be eligible to be released from your Tenancy Agreement if 2021-2022 is your final year of study at your University/College. For us to be able to help, please send through your written acceptance letter from your university/college that confirms you have been accepted onto either a Placement Year or Year Abroad. Email them to the relevant property within 72 hours from the date you received confirmation from your University/College. Once received, well verify your documents, cancel your agreement and refund any advance rent paid in full if 2021/2022 is your final year of studies. If you have remaining years of study at your University/College, well defer your Tenancy Agreement over to the following year for you, free of charge.