Redvers Tower

Can I book a room without a viewing?

Yes, however, on arrival should you wish to change your room, this would be subject to an additional administration cost and availability.

Which cities are you located in?

We are spread across the UK. Visit our locations page to see our property locations.

Can I live with my friends?

As part of our on-line booking you can reserve a whole flat for you and your friends under our Group Booking page. Please follow the instructions when making your booking.

What is the Security Deposit?

The Security Deposit is payable as part of our process to reserve a room. Once this fee is paid, no one else can book that room, provided that you sign and return your documentation within the required timescales. Failure to do this may result in your chosen room being released for re-sale.

It is also security against any damage to the accommodation or unpaid rent. The Security Deposit is secured in our chosen government recognised scheme; the Deposit Protection Service (DPS) or Letting Protection Service (LPS) for properties in Scotland only, until the end of your period of stay with us. The amount paid is returned to you via the DPS/LPS at the end of the tenancy subject to any outstanding rent or damage charges.

Booking Fee; where this is applicable, is not treated as a Security Deposit and is non-refundable. (Please refer to our cancellation policy).

Do you provide summer accommodation?

We do provide summer accommodation at some of our properties. Please enquire directly with your chosen location or see website for details.

I am a part-time student can I live in Mansion Student Accommodation?

Unfortunately, we can only accept full-time students. An indicator we use is whether the course you are studying makes you exempt from paying Council Tax. We strongly recommend that you check your position with your University or College before you make a booking with us, as you may find yourself liable to Council Tax payments if your course does not qualify you.

What is ANUK?

Mansion Student operates to conform with the ANUK National Code of Standards for Student Accommodation which is designed to regulate and bring large student landlords into line to deliver a distinct set of standards to students. Accreditation schemes are voluntary schemes that good landlords join to demonstrate that they provide good quality accommodation.

The National Code of Standards is fully supported by NUS who are a key stakeholder and have representation on the management and complaints procedures of the Code.

The Code will act as a student accommodation quality guide and it is recommended that if you have a choice, always rent from a landlord who has joined the Code.

What are the advantages of living in a building covered by the National Code of Standards?

Best practice in day to day management is supported and recognised;

Your contract is clearly written, stating what you are paying for and how much your rent is, with reasonable terms and no hidden costs; Your accommodation is fully prepared for you when you arrive to take up residence;

Your accommodation meets with a set of nationally recognised standards in respect of service provision, furniture and fittings;

All repairs and maintenance are carried out within agreed timescales

Your building will meet with required health and safety standards

If a deposit is charged, it will be lodged in an appropriate Deposit Scheme and it will be returned to you promptly at the end of the year or you will be given a clear explanation of why a deduction has been made;

You will be given information to explain what management routines are followed in the buildings;

A set and accountable procedure for dealing with any disputes or complaints will be in operation.

Can I move in without paying my first rent installment?

No. All rent and any other payments due on or before your check in date must be paid. The only time this will not apply is if you have requested and received confirmation that your request to defer your rent payment date has been approved.

E-Check-in

We offer an online check-in service and all students who have booked with us will be notified by email when E-check-in is open.

Arrival

Please note: Our check-in is not 24-hours and you should always check with your Hospitality Team prior to your arrival to ensure that you can gain access to your accommodation.

Check-in Appointments

To ensure that your check-in is quick and simple, it is advisable to contact your Hospitality Team to arrange a check-in appointment prior to your arrival.

Parking for Check-in

Where your location has a car park this will be made available for unloading your possessions; however, the length of stay may be restricted in accordance with the number of parking bays available. Your Hospitality Team will advise you.

Can I move in early?

This may be possible at some location but you should speak to the Hospitality Team at your chosen location in the first instance to discuss you requirements.

What do I need to bring with me on arrival?

Please ensure that all documentation requested by us has been fully signed and returned to us. Ensure that all payments due have been made and that you have provided a copy of your student loan schedule where applicable.

Failure to complete and return the necessary documents or payments will inevitably cause you and others delay at Check-in.

Please see our useful check list of other things you may wish to bring with you. 

Can I move rooms?

Should you wish to move rooms you must contact the Hospitality Team. They will, wherever possible try and accommodate your requirements. If you have signed your tenancy agreement, a charge of 75.00 will apply and must be paid prior to moving rooms. Please bear in mind that not all requests can be granted.

Moving out

When it comes to the moving out dates, Mansion Student will issue you with instructions covering the procedures to follow, arranging a check out inspection and will also advise on how your security deposit will be returned to you if applicable.