Collegiate Shaftesbury Hall, Cheltenham

During the check in process you will be directed to your room and/or a member or staff will show you to your room.

If you have decided to pay in full, the total payment will need to be paid before check in. The date will be outlined in your contract. If you have selected to pay in instalment's, the first instalment will need to be paid before check in. The date will be outlines in your contract. Strict no payment no key policy.

You are allowed 1 guest for 3 consecutive nights, but they must be signed in at reception.

No.

Staff can assist.

They don't provide this.

You will need to contact a member of the team in advance, so they can arrange this with the resident assistant. Once all steps have been completed, staff will provide an email with check in information, including the resident assistant contact number.

When you come through the vehicle gate, the bin store is on the right hand side, next to Tewkesbury block.

They have bike storage next to the bin store, next to the smoking area and opposite the laundry room.

All Inclusive Bills / Wi-fi and Contents Insurance.

No, parking is strictly for staff, contractors and emergency services should they need them.

The property does not have a lift on site.

No on site security, they do have on site CCTV.

Yes.

Yes it includes contents insurance. You must confirm your cover and know what is included within this through Endsleigh Insurance, the number one student insurance provider.

Minimum age is 18+ and require residents to be enrolled in a university or a higher education institution.

No pets are allowed on site.

Their guest policy allows for one guest to stay for up to three nights. Family are welcome to help with checking in.

Yes. Evidence of the visa will be required.

There is limited availability for early arrivals and all enquiries must be discussed with on site property team (academic bookings only).

The property have 3 blocks. Cinderford and Tewkesbury block have 3 floors (including ground), and Stroud block has 4 floors (including ground).

Yes, they have digital site plans available on request.

You will need to provide proof of your student status and other forms of identification. Your guarantor will need to provide a photographic evidence and a bill/bank statement with correct name and address.

All shared flats with single ensuite rooms.

You will need to fill in the special requirements when making the booking and the property team will do their best to accommodate.

The Student Assistance Programme is a 24 hour helpline from Health Assured to support you. There is also their app you can download.

Smoking area is opposite Cinderblock block.

Leave the building as quickly and as safely as possible and meet at the assembly point - the green area in Clarke Way.

The office is open Monday - Friday 9:00 - 5:30. They have resident assistants who live on site and will be there to assist with any urgent matters, i.e. getting locked out.

No.

Your parcel will be scanned in property's parcel safe system and kept in the parcel room. You will receive a code which you will need to use on the i-pad to collect your parcel from staff.

No - The property is limited on space.

09:00-5:30.

Depending on the severity, you can email the team with your problem who will respond when the office re-opens. You can also contact the Resident Assistant or the Out Of Hours number.

Yes, this can be booked out via the portal under 'resources'.

Please contact the team.

Please report maintenance via the portal - please remember to tick 'occupier present' if you are happy for maintenance to attend if you are not there. If you are not happy with this please leave it unticked and the team will be in touch.

No.

The key fob will give you access to your building, flat and the laundry. You will have a physical key for your bedroom door.

The deadlock in the room will need to be twisted clockwise to lock and anticlockwise to unlock.

Staff can help with any queries on how to use appliances.

It is the resident responsibility to keep their rooms/kitchens clean.

Deposit in the bin store using the correct wins - Glass, general waste and recycling.

3 consecutive nights. Must be signed in at reception for fire safety.

No - against UK law.

UK noise restrictions (11pm-7am).

If you provide the property team with a council tax exemption form, then no.

If you watch channels that come under the TV license law.

Glide wifi have a customer number to report issues (external company).

Tuesday and Friday - this includes the laundry room and entrance blocks.

1 guest for 3 consecutive nights.

You can using the thermostats on the radiators.

The property hold lots of events here at Shaftesbury Hall, including - outdoor cinemas, pizza and games nights, inflatable night clubs, arts and crafts. These events can be found on on-site notice boards around the building, emailed to all residents and updates on their Instagram.

A 24 hour on site laundry room, large outdoor space and a garden around the back.

N/A - shared kitchens only.

No - most local is Cheltenham Leisure Center, Everlast Gym, JD gym or Simply Gym.

Please download the circuit laundry app, create an account. To use the machines, please top up with credit and scan the QR code you are wanting to use.

Top up on the circuit laundry app.

Please contact circuit laundry directly (external company).

Yes.

£3.10 for the washing machine and £2.20 for the tumble dryer.

No, the laundry room is next to reception.

Yes, the laundry is a shared area.

Please take your rubbish to the bin store outside.

Try the other bin next to it. Please do not leave on the floor or on top of the bin lid/s.

General waste is collected every Tuesday and Recycling is taken fortnightly every Thursday.

You can recycle all general recycling products such as card, paper, tins and recyclable plastic - please double check on the government website.

The bike store is in the courtyard, no restricted access to residents.

These are prohibited from being on site.

The property does have a designated bike store area/s for bike storage.

Yes, the bike storage is free.

Ground floor flats - 1, 2, 3, 4, 5, 20. Wet rooms located in 02.A and 02.B

Ground floor flats - 1, 2, 3, 4, 5, 20.

Yes.

Payments must be made as per the residents contract. Late payments will incur extra charges. Please contact the team.

Please attend events to meet new people, knock on doors in your flat, attend university events.

Should you need help contact the on site property team via email, phone or pop down to reception.

Your room must be left clear from any belongs/rubbish and should be left clean.

Yes, it must be left clean or you will face a charge.

Please return to staff in reception.

You can only store items if you will be staying in the same room the following year.

Yes you can.

Francis Close Hall is right next door to us- 30 second walk, Park Campus is a 40 minute walk, or a 18 minutes walk to the promenade. Catch the bus number 10 - 5 minute journey.

There is a library at both Cheltenham Uni campuses. There is a local library on Clarence Street, GL50 3JT 13 minute walk.

Francis Close Hall Campus or Park Campus.

Cheltenham town centre - 15 minute walk. Lidl Swindon Road - 7 minute walk.

17 minute walk away.

Cheltenham promenade .

Zwings location can be found on the app.

Pittville Park, Cheltenham Races, Everyman Theatre, Brewery Quarter, Lido.

School house café - 3 minute walk, Starbucks -10 minute walk, and many more in Cheltenham town center - 10/15 minute walk.

MooMoo's Clubrooms.

Simply Gym, Cheltenham Leisure Centre, JD Gym, Everlast.

Underwood surgery or Western House Practice.

Cheltenham General Hospital - 36 minute walk.

Cheltenham Police Station -Lansdown - 34 minute walk.

Natwest, Lloyds, Barclays, Santander - all in Cheltenham town center.

Badhams Pharmacy Swindon Road - 6 minute walk.

Lidl - 7 minute walk.

999.

Bus or train (depending what university).

Cheltenham promenade.

Residents will need to collect their parcels from staff in the office and enter their collection code into the Parcel Safe i-pad to sign for it.

Residents responsibility. Purchase cleaning products.

Property do not share residents details due to Data Protection laws in the UK.