Collegiate Upper Quay House, Gloucester

During the check in process you will be directed to your room and/or a member or staff will show you to your room.

Yes, all payments need to be made before you can check in. They have a strict no pay no key policy. If you have decided to pay in full, the total payment will need to be paid before check in. The date will be outlined in your contract. If you have selected to pay in instalment's, the first instalment will need to be paid before check in. The date will be outlines in your contract.

Yes but they will need to be signed in at reception. Only 1 person per room and for 3 consecutive nights only.

No.

Staff will be able to help.

No they do not.

You will need to contact a member of the team in advance, so we can arrange this with the resident assistant. Once all steps have been completed, staff will provide an email with check in information, including the resident assistant contact number.

It is located in the car park.

Next to the bin store.

The property use Glide wi-fi, please check their website. it is free wi-fi.

No.

No.

Yes - they property have CCTV not security.

Yes.

Yes it includes contents insurance. You must confirm your cover and know what is included within this through Endsleigh Insurance, the number one student insurance provider.

The property do not provide parking, if you require permit parking you will need to contact the council to ask about pricing.

No, as long as you are a full time student there is no age limit. Resident has to be 18 years or over.

No.

Yes, 1 guest is allowed for 3 consecutive nights per week but they must be signed in on system in reception.

Yes. Evidence of the visa will be required.

There is limited availability for early arrivals and all enquiries must be discussed with on site team (Academic bookings only).

The property have 4 blocks, our highest building is 4 floors including the ground floor (Block B and C). The other 2 buildings (Block A and D) are 3 floors (including ground).

You will need to provide proof of your student status and other forms of identification. Your guarantor will need to provide a photographic evidence and a bill/bank statement with correct name and address.

The property have 1 silver ensuite rooms, all the rest are single ensuite rooms.

Depending on our bookings they can try and arrange this for you, the earlier you book a room the more preference you will have.

The Student Assistance Programme is a 24 hour helpline from Health Assured to support you. There is also their app you can download.

On green area or on pavement where bins are located.

Leave the building as quickly and as safely as possible and meet at the assembly point - Quay Side Carpark.

The property is not next to the train station - train station is 15 minute walk away.

Reception staff will be in the office Mon-Fri 9am-5:30pm but outside of these hours our resident assistant will be on site to help assist.

No.

Your parcel will be scanned in the parcel safe system and kept in the parcel room. You will receive a code which you will need to use on the i-pad to collect your parcel from staff.

No.

Monday - Friday 9am-5:30pm.

Depending on the severity, you can email the team with your problem who will respond when the office re-opens. You can also contact the Resident Assistant or the Out Of Hours number.

Residents will need to collect their parcels from staff in the office and enter their collection code into the Parcel Safe i-pad to sign for it.

You can book it out on your portal account under "resources".

Contact Reception .

On your portal account.

No.

The key fob will give you access to your building , flat and the laundry. You will have a physical key for your bedroom door.

The deadlock in the room will need to be twisted clockwise to lock and anticlockwise to unlock.

Staff can help with any queries on how to use appliances.

Residents responsibility to clean their own spaces.

Residents responsibility. Purchase cleaning products.

Deposit in the bin store using the correct bins - Glass, general waste and recycling.

3 consecutive nights. Must be signed in at reception for fire safety.

No - against UK law.

UK noise restrictions (11pm-7am).

If you provide the property with a council tax exemption form, then no.

If you watch channels that come under the TV license law.

Glide wi-fi have a customer number to report issues (external company).

These areas are cleaned 3 times a week.

1 guest per person for 3 consecutive nights.

The property hold loads of events to give residents the chance to meet everyone, outdoor cinemas, pizza and games nights, inflatable night clubs, arts and crafts.

An onsite 24 hour laundry room.

Garden space, shared kitchens.

No, nearest gyms - anytime fitness, the gym group.

Please download the circuit laundry app, create an account. To use the machines, please top up with credit and scan the QR code you are wanting to use.

On the circuit app.

You will need to contact circuit directly.

Yes you will need to pay for the laundry.

£3.10 for the washing machine and £2.20 for the dryer.

No, it is located next to block D.

Yes.

Please take your rubbish to the bin store outside.

Please ensure if the bins are full you do not leave your rubbish on top of the bins, wait until they have been cleared.

General waste is Monday and recycling is Fridays.

You can recycle all general recycling products such as card, paper, tins and recyclable plastic - please double check on the government website.

It is in the car park for Residents to access.

These are prohibited from being on site.

Yes.

Yes.

Ground floors, flats B, C, G, H, O, P. Wet rooms located in C.1 and P.6.

Ground floor flats - flat 1, 2, 3, 4, 5 and 20/

Yes.

Payments must be made as per the residents contract. Late payments will incur extra charges. Please contact the team.

All of the flats are shared so you will be sharing with 5 other people and we host a lot of student events which is a good opportunity to meet people.

Speak with staff members - Email, phone or pop down to the office.

Property do not share residents details due to Data Protection laws in the UK.

Your room should be left the way it was when you first moved in.

Yes or you will be charged.

Reception.

No unless you have rebooked your room.

Should you be in the same room, you will be able to bridge both bookings together for the weeks in between or alternatively book storage if you will not be living in the room. Details of storage bookings yet to be confirmed.

Yes you can.

Oxtsalls is a ten minute drive away or a 30 minute walk. Can also walk to the bus station 11 walk away, get bus 94X or 94 6 minute journey.

The property is in central Gloucester so there are loads of shops within walking distance.

Gloucester train station - 6 minute drive - 15 minutes walk.

Gloucester bus station.

There are e-scooters dotted around the town center. Download Voi app.

Gloucester Docks and the cathedral.

They have one right opposite to the accommodation and loads in town.

Trilogy Nightclub Gloucester.

There are loads of gyms dotted around the town center, pure gym is the one most students go to.

You will need to ring your doctor to be transferred over - local doctors surgeries are Servernside medical practice 5 minute walk, Gloucester Health Access 1 minute walk.

Gloucester General Practice Quayside House, Quay St, Gloucester GL1 2TZ.

Right opposite the accommodation - bearland street.

In the town center - Barclays, natwest, nationwide.

In the town center - boots.

In the town center, they have a tesco - 14 minute walk, sainsburys - 19 minute walk and Asda 19 minute walk.

Please in an emergency call 999

You can either get a bus, bike, uber, walk or train depending which university you study at.

Bus stops located around the town center - Cheltenham promenade.