Alexandra House, High Wycombe

Cancellation Policy

4.1 Cancellation cooling off period(s) If you choose to cancel your booking with property Management group, you will have 5 calendar days after signing your AST to do so.  

If you made your booking fewer than 5 calendar days before your AST start date, you may cancel your booking until the earlier of (a) 5 calendar days after signing your AST, or (b) the date you actually check in.   

You may request to cancel your booking by sending an email to the property.  

Property Management group will refund your deposit (less a 50.00 fee) within 14 calendar days of accepting your cancellation. International bank transfers can take longer to process funds and incur a transfer fee.  

4.2 Cancellations after the cooling off period(s) You will not be able to cancel your booking after your cooling off period has ended. You and your Guarantor (if applicable) will be required to meet the obligations set out within your AST.   

4.3 Cancellations after you have moved into the accommodation We hope you speak to our local property manager if you are thinking about leaving your accommodation. If you do decide to leave your accommodation during your contracted term, the landlord may agree to release you from your contract, providing the conditions set out below are met: You provide sufficient evidence to support your cancellation request You find a suitable replacement (who must be enrolled as a full-time student at a local university or college) to take a new tenancy agreement for your room for the remaining period of your contract.  The incoming tenant must enter into an AST with property Management group, providing the relevant requested documents, and where relevant also providing a suitable UK Guarantor. Refunds due will not be processed until the incoming tenant taking over the contract has signed the AST, paid and moved into the accommodation. If you fail to find someone to take over your tenancy, you and your guarantor (if applicable) will be responsible for paying the full rent until the end of your contracted time at the accommodation. You will also remain liable for the rent payment until the new tenants AST starts.  

4.4 Cancellations by property Management group or the Landlord Our terms and conditions require you to sign your AST within the period specified on your electronic AST. If you and your Guarantor (if applicable) fail to sign your AST within this timescale, your AST will be automatically cancelled.  

Property Management group retains its right to cancel your AST and retain your deposit should you fail to provide a suitable guarantor for your tenancy on more than 2 occasions. If for any reason property Management group is not able to offer you accommodation once your AST is fully signed, we will contact you as soon as possible detailing the reasons why, or offering an alternative solution on terms sufficiently similar than the ones already agreed upon. If we cannot offer a suitable alternative, we will refund all monies paid to property Management group. Should you decline the alternative accommodation, you can find a suitable replacement tenant to take over your tenancy and you and your Guarantor (if applicable) will remain liable for the rent payment until such time.  

4.5 First-year students who do not get a place at university: No Place, No Stay This offer is applicable to undergraduate first-year students only.  

If you are a prospective first-year undergraduate student, and your offer of a place at your preferred university/higher education institution is withdrawn, you may be eligible to receive a refund of your deposit minus a 50 fee.  

You may also be eligible to cancel under No Place, No Stay if you choose to go to a different university in a city that does not have availability in a property. Where you have been accepted in university in a city where property Management group has availability in a property, your booking will be transferred to that property.  

To cancel under No Place, No Stay, you must supply either (a) a copy of a written rejection letter from your chosen university/college; or (b) a copy of the acceptance letter from a new university. This must be received by the property over the mail within 5 calendar days of the date on which you have requested a cancellation. On receipt of the required documentation, provided it is satisfactory, the agreement will be cancelled with a refund of your deposit, minus a 50 fee.